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What can we help you with?

Hospitality training that shows up on the floor.

Improve onboarding time, cut turnover, and drive consistent guest experiences — hospitality training that gets restaurant, hotel, and quick-service teams floor-ready faster.

87%

of competence gaps closed

10%

reduction in early staff turnover

3x

faster onboarding

3%

sales increase

Trusted by leading hospitality operators

Customer Testimonials

Voices of our customers

Read what global hospitality leaders have to say about how Attensi has improved their business.

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The solution

Practice-based training tailored to your brand.

When training is designed around the reality of your operation — your brand, standards, and the real situations your team faces every shift — staff arrive floor-ready from day one. From game-based learning modules and store simulations to AI dialogue scenarios, staff practice in a safe space until hospitality skills are instinctive, resulting in faster ramp-up, fewer mistakes on the floor, and consistent guest experiences across every location.

Driving genuine mastery across: 

  • Guest experience
  • Service skills & recovery
  • Upselling & recommendations
  • Food safety & compliance

The result: confident, competent staff. Lower turnover, higher sales, and faster service speed and recovery 

How it works

Four steps to a floor-ready team.

1

Design training for your brand

Design scenarios around your menus, service standards, and the real guest interactions your team will face. AI-assisted authoring means you can create realistic, on-brand training — and update it instantly across every location.

2

Staff practice on their terms

On any device, between shifts, in the breakroom, before the lunch rush. From menu knowledge and upselling to service skills and guest interactions — every format is built to drive repetition, so your team quickly builds confidence and competence without pulling people off the floor.

3

Staff achieve floor readiness

Game mechanics bring staff back voluntarily — and repetition builds the muscle memory a one-off training never can. They learn from mistakes, get instant feedback, and arrive at every shift confident, competent, and floor-ready.

4

Connect training to business performance

Data that reveals where skills are strong and where standards are slipping — across every location and role. Connect training directly to the operational metrics that matter: CSAT, upsell rates, audit scores, and retention.

Real results from hospitality operators.

    Platform features

    Purpose-built for performance.

    The tools hospitality teams need to onboard faster, deliver consistent service excellence, and scale confidently.
    Engage

    Game-based simulations

    Realistic, on-brand training and simulations shaped around your service standards, menus, and guest scenarios, driving the kind of repetition that turns practice into mastery.

    Practice

    AI-native role-play

    Dynamic AI conversation practice built around realistic hospitality scenarios. Staff rehearse complaints, service recovery, and upselling with characters that respond and adapt naturally.

    Scale

    50+ language support

    Training delivered in over 50 languages. Every team member learns in their native language — ensuring consistent standards across multilingual, multi-site operations.

    Measure

    Real-time performance data

    Reveal competence gaps and performance trends by location, region, or role — in real time. Spot where standards are slipping before it shows up in guest feedback.

    Integrate

    Connects with your existing tech stack.

    Connects with Workday, Docebo, Cornerstone, and other leading LMS and HRIS platforms via SSO and SCIM. No rip-and-replace required.

    Create

    AI-powered content authoring

    Design powerful, bespoke training content across any topic, in minutes — from mini-games and AI conversations to full 3D simulations — built from scratch or generated with AI.

    Manage

    End-to-end management system

    Build learning journeys, manage content, schedule campaigns, and track completions — all from a single system, with SMS notifications to keep every learner current.

    Content

    Training across every topic and format

    From onboarding and health and safety to product knowledge and leadership — consistent, immersive training across every subject, without adapting your standards to fit the content.

    Customer Success

    Your success is our success 

     From day one, you have a dedicated Customer Success Manager who works alongside a skilled team — design specialists, training consultants, and experts in behavioral science — all committed to the impact training has on your business. 

    Explore our latest hospitality insights

    How can the pub sector turn short-term hospitality roles into long-term careers?

    How do we bring hotel compliance training into the 21st century?

    Bridging the generational gaps in hospitality training

    The hospitality model is broken – training to the rescue?
    Frequently asked questions

    Common questions from hospitality operators.

    Can’t find what you’re looking for? Talk to our team.

    Game-based training that gets staff floor-ready faster has been shown to reduce early turnover by up to 10%. When new hires feel genuinely competent from day one, they are significantly more likely to stay beyond the critical 90-day window where most hospitality attrition happens. 

    Attensi is built for scale. Operators running hundreds or thousands of locations use a single platform to deploy consistent training, track competence, and measure performance across their entire estate — ensuring every team member, at every location, meets the same standard. 

    Attensi deploys consistently across both corporate and franchised estates from a single platform. Training is built around your brand standards and updated centrally — so every location, whether corporate-owned or franchised, trains to the same standard. Because staff engage voluntarily through game mechanics, adoption is consistently high even where completion can’t be mandated.

    Traditional LMS platforms track completion — they don’t build competence. For hospitality teams, the difference matters: a module watched in a breakroom doesn’t prepare someone to upsell during a Friday night rush or recover a guest experience under pressure. Attensi is purpose-built for hospitality performance, combining game-based learning, store simulations, and AI dialogue scenarios that staff practice repeatedly until the skills are instinctive — with real-time reporting that connects training to operational metrics like CSAT, audit scores, and retention. 

    AI allows hospitality staff to practice realistic guest conversations at scale — complaints, service recovery, upselling — with characters that respond and adapt naturally, without needing a trainer in the room. Every interaction is personalized to the individual’s responses, which means staff get targeted practice on the situations they find hardest. Attensi’s AI dialogue scenarios are built around your specific brand, menus, and service standards — not generic scripts.

    Attensi delivers training across the full range of hotel staff needs — from front-of-house service standards and guest experience to food safety, fire safety, and upselling at the point of service. Training is built around your specific brand, property type, and service standards, and deployed across every location from one platform. Hotel operators including Wyndham EMEA have used Attensi to train thousands of front-line staff across thousands of properties, achieving consistent standards at scale. 

    See it in action

    Book a demo built around your operation.

    Tell us about your operation and we’ll show you how Attensi drives faster onboarding, stronger service, and measurable performance across every location.