Hospitality Training That Reduces Turnover and Accelerates Performance
Cut onboarding time, boost sales, and improve guest satisfaction with game-based training that builds capable teams from day one.
Hospitality Training Built for Frontline Operations
500K+ Hospitality Employees Trained
Hospitality brands face high turnover and multilingual workforces that need fast, effective training.
Attensi’s platform delivers game-based learning that accelerates onboarding, builds practical skills, and provides measurable performance data across locations.
Leading Hospitality Brands Use Attensi
SSP Group
25%
reduction in staff turnover
Hospitality Training Results and ROI
58% increase
In staff retention
20x
in Return of Investment (ROI)
5%
Increase in Net Promotion Score (NPS)
26%
increase in sales
32%
increase in store manager confidence
96%
would recommend this training to a colleague
How Game-Based Hospitality Training Works
Realistic Scenario-Based Training
Train staff on guest service, operational procedures, and compliance requirements through immersive simulations. Employees practice real scenarios in a risk-free environment, building confidence before interacting with actual guests.
Streamlined Onboarding and Development
Interactive learning journeys cover role-specific skills, brand standards, and service excellence from day one. Hospitality staff follow structured paths that support onboarding and ongoing career development across all positions.
Flexible Training Creation and Deployment
Build and launch engaging hospitality training programs quickly without any technical expertise. Create custom content for menu updates, seasonal changes, and new procedures that staff can access anywhere, anytime.
“We created a new module in 15 minutes, and people are creating more modules without being asked, because they want to, because they’re having fun.” Marie Douvin HR Business Partner | Punch Pubs
“Your compliance courses are transformational – engaging, fun, and easy to complete. The game-based format boosts retention with instant feedback and rewards.” Lynsie Dorrell HR Business Partner | Punch Pubs
Retail Training Solutions by Business Challenge
Top-performing hotels, restaurants, and leisure venues rely on staff who deliver exceptional service, operate efficiently under pressure, and drive revenue. Mistakes and knowledge gaps hurt your bottom line and cost guest loyalty. Attensi’s game-based, behavior-driven training builds confident, capable teams that perform from day one, reinforcing the skills and behaviors that matter most. Tailored to your brand and operations, our solutions deliver measurable impact across the areas that drive real business results.
High turnover and lengthy onboarding drain hospitality operations and disrupt guest experiences. Attensi immerses new hires in realistic scenarios from day one—handling guest requests, managing service standards, and navigating busy periods. Staff train anytime, anywhere, building competence and confidence before they interact with actual guests. The result: faster ramp-up times, fewer onboarding mistakes, reduced turnover costs, and teams that stay longer and perform better.
Hospitality operations depend on capable shift supervisors and managers to maintain service standards and team performance. Attensi’s training develops leadership skills through realistic scenarios—managing staff schedules, handling difficult guest situations, and making operational decisions under pressure. Staff explore different approaches and learn from mistakes without risking guest satisfaction or team morale. This creates confident, capable leaders, reduces operational risk, and provides clear career pathways that improve employee retention.
Exceptional guest experiences drive loyalty, reviews, and repeat business in hospitality. Attensi trains staff to master service interactions through realistic, repeatable scenarios—greeting guests, handling special requests, and resolving complaints effectively. Through immersive practice, employees internalize service best practices, creating consistent high-quality experiences that boost guest satisfaction scores, improve online reviews, and strengthen brand reputation.
Hospitality profitability depends on staff who can effectively upsell amenities, menu items, and experiences. Attensi provides risk-free practice for upselling room upgrades, recommending premium menu items, and promoting add-on services. Through repetition and gamified rewards, staff build sales confidence and mastery. This results in higher average spend per guest, increased revenue across departments, and stronger overall financial performance without scripted or uncomfortable sales tactics.
Multi-location hospitality brands require consistent service standards, operational procedures, and brand experiences. Attensi delivers scalable, standardized training that works across franchises, corporate locations, and international markets. Game-based modules ensure every team member—regardless of location—learns the same brand standards, service protocols, and operational procedures. This creates consistent guest experiences, protects brand reputation, and simplifies training management across diverse markets and languages.
Staff without strong menu knowledge miss upselling opportunities and provide inconsistent guest recommendations. Attensi delivers engaging training where employees practice menu items, ingredients, preparation methods, and pairing suggestions in realistic scenarios. Training adapts quickly for seasonal menus, limited-time offers, and new items. Through repetition and immediate feedback, staff build expertise and confidence, ensuring every guest interaction demonstrates deep product knowledge that drives orders and enhances dining experiences.
Hospitality compliance training for food safety, health regulations, alcohol service, and workplace safety requires strong knowledge retention. Tailored, game-based learning allows staff to build foundational knowledge while experiencing the consequences of compliance failures in a safe environment. Bite-sized, engaging learning modules drive repetition so staff retain critical information, apply protocols correctly during service, and maintain standards that protect guests and your business from violations, liability, and reputation damage.
Are you ready to level up your training?
FAQ’s
All your hospitality and leisure questions answered
Gamified hospitality training solutions provide your enterprise with a new, innovative way to develop the skills of your people.
Using a combination of advanced 3D modelling and insights into human behavior and psychology; our innovative training puts employees in life-like scenarios. This method is an alternative to traditional hospitality training.
Gamification makes hospitality training fun and more engaging while providing your teams with the skills required to ensure your hospitality business runs smoothly.
We’re the global leaders in gamified hospitality training. We recognize the importance of offering our hospitality training services in multiple languages. Currently, Attensi has users in over 150 countries across the world and our simulations have been translated into 50 languages.
Whether your people are learning about your delicious new menu or the best way to deal with your guests, Attensi’s solutions put your team into life-like scenarios, that prepare them and give them knowledge and confidence to face any situation they may face in the real world.
Across all levels of your operation, from front of house, to kitchen staff, to management your teams will benefit from Attensi’s deep immersive learning.
A successful hospitality venture is all about teamwork. We have experience working with a wide range of third parties and agencies. We’re happy to work with your agency to develop a hospitality training solution that works for you.
Of course! Attensi gives you the tools to track and manage all your training in one centralized hub. This gives your senior teams the ability to measure progress and development at clicks of a button.
Attensi can fully integrate with existing systems to ensure a seamless end user experience.
Our experts can go through exactly what you need to help your hospitality teams hone and develop their specific skill set. They can walk through our Attensi suite to find out which combination of software will add the most value to your organization. We’re happy to discuss your individual needs, speak to us today.