IT and systems training for the NHS

Game-based simulation training is one of the most effective ways to increase system adoption in NHS environments. Liverpool University Hospitals certified 87% of more than 5,000 users before go-live — reducing training time by 75% compared to classroom sessions and closing 90% of the knowledge gap through repetition. When staff can practise real workflows on their own device, without needing cover or scheduled sessions, adoption rates rise significantly. For Trusts delivering frontline digitisation or optimizing existing EPR workflows, adoption improves further when staff can practise the tasks they will actually perform in their own role — not just complete generic system training. 

EPR training prepares NHS staff to use Electronic Patient Record systems for the workflows that support patient care — including documentation, orders, results, referrals, scheduling, reporting, and care coordination, depending on local configuration. Classroom training typically covers how a system works in theory, but staff rarely retain enough to use it confidently on day one. Simulation-based training puts staff inside realistic EPR workflows and makes them repeat the steps until the actions are instinctive. Liverpool University Hospitals saw staff improve from 31% baseline knowledge on their first attempt to 93% on best attempt — closing 90% of the knowledge gap through repetition alone, in a fraction of the classroom training time.

The most effective approach is simulation-based training built around your specific system — not generic e-learning. Attensi replicates the exact screens, workflows, and data entry steps your staff will face, so they can practise repeatedly before the system goes live. In one NHS deployment, 75% of training was completed two weeks before go-live, with 87% of users certified and ready before launch day. This gives programme teams a clearer view of operational readiness before go-live and reduces pressure on floorwalkers, superusers, and hypercare support after launch.

Attensi can be configured around a wide range of NHS clinical, operational, and administrative systems, including platforms such as Cerner, Epic, SystmOne, EMIS, and Nervecentre. Training is built around your actual system screens, workflows, and processes, so staff practise the exact steps they will follow in real clinical use. Content can be updated instantly when systems change or new modules are introduced.

Attensi helps Trusts sustain adoption after launch by supporting refresher training, new starter onboarding, workflow updates, new modules, superuser certification, and targeted interventions where confidence or competence gaps appear. Many Trusts are now focused on optimising systems already live — Attensi supports both major implementation programmes and the ongoing BAU training demands that follow. 

Yes. Attensi creates role-based pathways for nurses, doctors, AHPs, admin teams, operational staff, students, locums, bank and agency workers — so each group practises the workflows that matter to their role. NHS workforces are not homogenous, and generic training often fails to reflect what different users actually do in the system. Role-based pathways make training more relevant, more efficient, and more likely to translate into confident system use.

Attensi integrates with existing NHS learning infrastructure, including ESR and Trust LMS platforms, via SSO and SCIM. Training completions, certification records, learning records, and compliance reporting connect into existing processes — helping Trusts avoid creating another disconnected learning platform. Attensi enhances the existing stack, adding simulation and practice-based training where traditional LMS content cannot reach.

Yes. Staff can complete training in short, flexible sessions around shift demands, handovers, clinics, and ward pressures — without a classroom or scheduled session. More than 5,000 NHS employees completed system training around their working patterns, with no replacement staff required. In a clinical environment where releasing people from the floor is rarely straightforward, that flexibility is critical.