Product knowledge that sticks. Risk judgment that holds under pressure. Customer conversations that resolve, not escalate.
Attensi is a gamified training platform used by leading insurers to build real capability across sales, underwriting, claims, and compliance.
Hybrid workforces, tightening regulations, product complexity, and rising customer expectations. Traditional training cannot keep pace. Insurers need training that scales across roles, geographies, and regulatory environments without losing depth.
Brokers and agents who know the product close faster. Gamified simulations that build product expertise, objection handling, and cross-selling confidence.
Risk assessment is judgment, not just process. Realistic scenarios that sharpen decision-making where every choice has consequences.
Claims handling is where customer trust is won or lost. Training that builds skills to resolve claims efficiently and reduce escalations.
Regulatory requirements change. Knowledge gaps are expensive. Scenario-based training that keeps every team member current and audit-ready.
90%
American National closed 90% of knowledge gaps with gamified insurance training.
75%
Hiscox reduced failure rates by 75% across their insurance training program.
90%
reduction in required training time
70%
reduction in post-programme failure rate
90%
knowledge gap closure
“Our investment in this innovative training solution provides employees with greater confidence in their role to enhance the employee and client experience.” Claire Mead Vice President | Service Center Operations American National
“What we discovered, following our work with gamified simulation training specialists Attensi, could be an absolute game-changer for our industry.” Des Bishop Group People Manager | Hiscox
Insurance training programs are structured development initiatives that build the skills insurance professionals need across sales, underwriting, claims, compliance, and customer service. Effective programs go beyond product knowledge to develop judgment, communication, and decision-making. Modern insurance training uses gamified simulations to let teams practice real scenarios and build capability through repetition, not just instruction.
Insurance sales training through gamified simulations builds product expertise, objection handling, and cross-selling skills through practice, not theory. Agents and brokers work through realistic customer conversations that adapt to their responses. The result: faster ramp-up for new hires, stronger product knowledge across the portfolio, and measurable improvement in close rates. American National achieved 90% knowledge gap closure using this approach.
Underwriting training requires more than processing documentation. It requires judgment. Gamified simulations present underwriters with realistic risk assessment scenarios where every decision has consequences. This builds the pattern recognition and decision-making confidence that classroom training cannot replicate. Hiscox saw a 75% reduction in failure rates after implementing gamified training.
Insurance compliance training through gamified simulations puts employees into realistic regulatory scenarios. Instead of passive e-learning modules, teams practice identifying compliance risks, making the right decisions under pressure, and understanding the consequences of non-compliance. Content can be updated rapidly when regulations change and deployed across all locations simultaneously.
Yes. Attensi’s platform supports 50+ languages and is used across 150+ countries. Insurance training content can be localized for regional regulatory requirements, product variations, and language differences. This means consistent training quality whether you are onboarding agents in New York, London, or Singapore.
Attensi Engage, our built-in learning management platform, tracks completion rates, knowledge gap closure, play-through frequency, and score progression at both individual and team level. For organizations with an existing LMS, Attensi integrates via standard connectors (SCORM, xAPI, LTI). For insurance teams, the key metrics are time to competence, knowledge retention over time, and correlation with operational KPIs like claims accuracy, compliance audit results, and sales conversion rates. Read more about Attensi Engage here.
Traditional insurance e-learning is typically passive: slides, videos, and a quiz at the end. Completion rates are low and knowledge retention drops rapidly. Gamified insurance training puts learners into realistic scenarios where they make decisions, face consequences, and build skills through repetition. The competitive element drives voluntary engagement. Attensi customers typically see 26+ average playthroughs per module, compared to single-digit completion rates for traditional e-learning.
With gamified simulation training, new insurance agents can reach competency faster because they practice real scenarios from day one. Instead of weeks of classroom instruction followed by shadowing, agents build product knowledge, conversation skills, and confidence simultaneously through realistic practice with immediate feedback. American National achieved 90% knowledge gap closure across their agent base using this approach.
Book a walkthrough. See how gamified simulations build real capability across your team.