Why choose gamification and simulation?
Traditional training programs can be boring, tedious and uninspiring. Employees dread completing it, and if they do, they’re glad to see the back of it.
The problem? They aren’t motivated to repeat training. This is an absolute necessity in closing the knowledge gap. Gamification is quite literally a game changer.
Employees can take an active role in their learning. They’re motivated by fun tasks and healthy competition to repeat training and achieve role mastery. Attensi has used gamification to help close the knowledge gap by over 90%. The statistics speak for themselves.
Simulation has been used for decades in jobs like piloting and surgery, but only now are people realizing its applications in L&D, across almost every industry.
In telephone customer service training, it can be difficult to practice for phone calls, which can be risky. Even employee-employee role play won’t give an accurate picture of what teams can expect.
An unprepared, nervous employee is more likely to make costly mistakes, potentially losing several customers before they feel confident enough to create exceptional customer experiences.
Simulations eliminate this risk by creating an immersive phone customer service experience. You’re providing a safe environment for employees to practice true-to-life scenarios, before then entering real situations well practiced and confident in their role.
