Meet growing expectations of customer service in your call center
In a time where we’re constantly connected, consumer expectations of your call center are higher than ever. Customers coming to your business want to know their inquiries are going to be solved, quickly and efficiently by highly knowledgeable staff.
High-quality call center training has never been so important.
Is it time to take a different approach to your corporate call center learning and development? Attensi’s gamified training solutions offer a unique, immersive experience. Players will be faced with authentic scenarios and play their way through the modules to achieve their goals.
Taking call center training international
Your enterprise may have several sites around the world. For a cohesive training program, you need consistency. From onboarding to management and leadership training, there’s a gamified simulation solution for everyone with Attensi.
Attensi currently delivers gamified training in over 50+ languages, in 150+ countries. Near or far, your teams will appreciate a unified, yet international presence.
Insurer American National closes call center employee knowledge gap by over 90%
For insurer American National, delivering a consistent customer experience is vital to increasing call center customer satisfaction for over five million policyholders. That’s why the organization, headquartered in Galveston, Texas, turned to game-based training.
– Achieved real-world impact with improved quality audit results
– 26.7 – the average number of playthroughs per user
– 5 repetitions per scenario
Your call center training needs covered
Your call center supervisors, team leaders, and corporate training managers will be looking for the most engaging and effective learning and development program possible.
Whether you’re onboarding, upskilling, or delivering process and systems training, your call center training needs are covered with Attensi.
Onboarding call center staff
Product- and business systems training
Proactive customer care
Safety and security training
Corporate branding inductions
Ethics and business etiquette
Onboarding seasonal call center staff and any other relevant training area
Developing call center staff skills
Soft skills development
Telephone selling skills
Customer scenarios and common issues resolution
GDPR and compliance training and any other relevant training area
Ongoing and refresher training
New product or service launches
Best practices and refresher training
Regulatory compliance updates (GDPR) and any other relevant training area
Giving your call center training the gamified simulation treatment
Traditional training has its place, but when you inject something special back into learning, amazing things can happen.
Gamified training makes call center learning fun again.
A fully immersive learning experience
The fundamental difference between gamified simulation training and more traditional training methods is participants have to take a completely active approach to their modules.
Working through a series of realistic simulations, players will work their way up the leaderboard, learning valuable skills until they’re certifiable.
Higher interaction and success rates
All Attensi simulations and modules have been designed to be easily repeatable. The competitive nature of the modules means players have more desire to come back and try and improve their scores.
Improved trackability and access supervisors or corporate training managers
In addition to higher engagement rates from your teams, the comprehensive analytics and metrics available within the Attensi suite mean corporate training managers and call center supervisors will be able to clearly see how players are interacting with their training.
Some of these metrics include play through rates, number of visits and the number of participants that have completed their training.
Designed to run seamlessly alongside your existing LMS
Your Attensi platform is designed to enhance your learning and development offering.
This is why we’re made sure that our software integrates with any existing call center learning management systems you may already have in place.
Can Attensi help deliver international call center training solutions?
We’re used to working with globally renowned businesses from all around the world, so we know how important it is to offer training in multiple languages.
We now have users across 150+ countries and our simulations have been translated into 50+ different languages.
How can gamification and interactive simulations help call center training?
Gamified simulation training allows corporate learning managers and call center supervisors to help their teams approach learning and development in a modern, digital way. From process training to sales and customer service, there really is a module for every industry.
The competitive edge to the training encourages repetition and improved information retention. Most importantly, it makes learning fun again.
Do Attensi's call center staff training solutions support mobile learning?
The Attensi platform is designed to be accessed anywhere, at any time.
We’ve gone the extra mile to ensure that our modules are mobile compatible so your teams can play at the time and place that suits them best.
Can we integrate Attensi’s call center training solutions to our existing LMS?
Yes, integration with your existing LMS is a key feature of your Attensi platform. We offer standard third-party integrations included in the license fee. Integrations include: Authentication through Azure Active Directory or LMS integration through flat file synchronization (e.g., json, csv, txt).