Call center training
Top of your game
Five-star training for call center success
Call center success is not an easy game. Whether your conversation stays on script, or it takes unexpected twists, dealing with customers directly requires a range of skills and it takes practice.
Reputation matters and customer expectations are high. Top-quality call center training is fundamentally important. Attensi game-based training solutions get outstanding results for clients who need to provide excellent customer contact in call centers.
Practice in 3D simulations to gain experience and confidence with realistic scenarios that help you to multi-task. Develop excellent communication skills, problem-solving, and process skills to achieve the results you want for your customers.
Impact for every point of contact
3x
return on investment
90%
knowledge gap closure
94%
like this type of training
5
x
repetitions per module on average
100%
said the training is relevant to their job
Game-based training delivers significant
ROI for EQ call centers
Gamified simulation training transformed learning at global share registrar business EQ where top-class customer service means everything.
3x
return on investment in reduced training times and staff churn
88%
of the knowledge gap closed
100%
said the training is relevant to their job
Your call center training needs covered
Whether you’re onboarding, upskilling, or delivering process and systems training, your call center training needs are covered with Attensi.
- Product- and business systems training
- Proactive customer care
- Safety and security training
- Corporate branding inductions
- Ethics and business etiquette
- Onboarding seasonal call center staff and any other relevant training area
- Soft skills development
- Telephone selling skills
- Customer scenarios and common issues resolution
- GDPR and compliance training and any other relevant training area
- New product or service launches
- Best practices and refresher training
- Regulatory compliance updates (GDPR) and any other relevant training area
American National closes call center
employee knowledge gap by over 90%
For insurer American National, delivering a consistent customer experience is vital to increasing call center customer satisfaction for over five million policyholders. That’s why the organization, headquartered in Galveston, Texas, turned to game-based training.
5x
repetitions per module on average per user
94%
of employees “like this way of training”
26.7
the average number of playthroughs per user
90%
of the identified knowledge gap closed
Give your call center training the gamified simulation treatment
Traditional training has its place, but when you inject something special back into learning, amazing things can happen. Gamified training makes call center learning fun again.
Game-based simulation training provides participants with the opportunity to learn in a completely safe environment.
Working through a series of realistic simulations, players can learn from mistakes and develop a range of approaches to keep customer satisfaction high, even in difficult circumstances.
In the virtual world, there is no damage to the reputation of your business. Learning from experience with avatar customers means your contact center employees can take the best care of customers in the real world.
All Attensi simulations and modules have been designed to be easily repeatable. The competitive nature of the modules means players have more desire to come back and try and improve their scores.
Thanks to built in analytics tools your supervisors and training managers can track areas of success as well as areas that require more support.
Attensi games achieve high engagement rates from contact center teams. You will be able to assess this with comprehensive analytics and metrics in the Attensi suite.
These metrics include play through rates, number of visits and the number of participants that have completed their training.
Designed to run seamlessly
alongside your existing LMS
Your Attensi platform is designed to enhance your learning and development offering. This is why we’re made sure that our software integrates with any existing call center learning management systems you may already have in place.
Are you ready to level up your training?
FAQ’s
We’re used to working with globally renowned businesses from all around the world, so we know how important it is to offer training in multiple languages.
We now have users across 150+ countries and our simulations have been translated into 50+ different languages.
Gamified simulation training allows corporate learning managers and call center supervisors to help their teams approach learning and development in a modern, digital way. From process training to sales and customer service, there really is a module for every industry.
The competitive edge to the training encourages repetition and improved information retention. Most importantly, it makes learning fun again.
The Attensi platform is designed to be accessed anywhere, at any time.
We’ve gone the extra mile to ensure that our modules are mobile compatible so your teams can play at the time and place that suits them best.
Yes, integration with your existing LMS is a key feature of your Attensi platform. We offer standard third-party integrations included in the license fee. Integrations include: Authentication through Azure Active Directory or LMS integration through flat file synchronization (e.g., json, csv, txt).
Solutions by industry
Simulation training isn’t only reserved for learning to fly planes anymore.