FinAut puts its trust in Attensi’s ethics training game for 15,000 finance professionals
The Finance Industry’s Authorisation scheme (FinAut), the body responsible for authorising bank and insurance advisors, is expanding its partnership with Attensi.
Thanks to our solutions — namely a mobile-first game called The Ethics Boost — we’re set to train up to 15,000 employees working in Norway’s financial industry in 2022.
And the reason for choosing Attensi…
“In the financial sector you must safeguard that the consumers are receiving good advice and that they have trust in the financial institutions. So therefore, we chose Attensi as our technology partner.”
– Siv Seglem, CEO FinAut
Game-based training encourages repetition (we find most users play at least six times) which is shown to reduce the knowledge gap by an average of 85%, while users are five times faster in reaching competence in their role.
These are all key factors in ensuring that customers are receiving the best advice and can place their trust in not just the individual but the financial institution too.
“The Ethics Boost is a fun game for ethical dilemmas for all employees in the financial sector. We want to educate and highlight the importance of ethics as a part of their everyday mindset.” — Victoria Barikmo, Consultant FinAut
And the players loved it too:
“I think the Ethics Boost was an engaging way to both check your own level and boost your ethics knowledge.”
“I thought the Ethics Boost was fun and educational.”
“I used Ethics Boost as a revision aid before I had to take the ethical dilemma test to get certified in personal insurance and non-life insurance. I thought it was a great way to learn — and I’m sure that using the app is a major reason why I passed. I have recommended it to all my colleagues.”
Diploma in Ethics Boost!
Candidates can even earn themselves a certificate. Those who received four stars or more on all the episodes in Ethics Boost are awarded a diploma. Now there’s something to stick on the fridge.
And now enjoy the FinAut customer testimonial:
But it wasn’t all fun and games… there was a serious side too
The Ethics Boost game helped prepare finance professionals for their FinAut ethics exam. Eek. Candidates sit the exam via Attensi’s BEHAVIOUR platform.
While you get over your exam nerves, let’s take a closer look at the ethics assessment
The ethics exam tasks finance professionals with having to find the right solutions to real-world ethical dilemmas in Attensi BEHAVIOUR. Using simulated 3D scenarios, users engage in true-to-life dialogues that replicate situations that they’ll likely face in their day-to-day roles.
To help candidates along their way, candidates use FinAut’s Navigation Wheel, a tool to help them with the decision-making process.
They’re presented with ethical dilemmas, such as identifying conflicting legal options, and are then asked to select the correct answer.
Just to make things that bit more interesting, there are multiple correct options, leading to a variety of different outcomes.
Users pass the ethics test if they can…
✅ Identify the dilemma
✅ Identify two legal action options that conflict with each other
✅ Evaluate the action options based on the six considerations in the Navigation Wheel
✅ Make a decision and give a factual justification for their choice
✅ Use the subject matter in a relevant and appropriate way (applies to all competence requirements)
Ethics test: Here’s a table briefly outlining the content – and competence requirements – in the ethics exam
|1. What situation is a dilemma?||The candidate should be able to distinguish between dilemmas and situations that are not dilemmas|
|2. What action options do you see?||The candidate should be able to find two relevant alternatives of action that are at odds with each other|
|3. Consider the action options based on the considerations in the Navigation Wheel||The candidate should be able to assess the alternatives of action based on:
|4. What considerations are conflicting?||The candidate should be able to see what considerations are conflicting|
|5. What are you doing and why?||The candidate should be able to make a decision and give a factual justification for their choice|
Why not read our interview with Christian Kavli, Attensi VP Sales/Business Development Director, who explains how Attensi has transformed staff development in ethical insurance?