Call centre training

Efficiently upskill existing staff and simplify the onboarding process in your call centre using Attensi’s groundbreaking gamified training solutions.

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Meet growing expectations of customer service in your call centre

In a time where we’re constantly connected, consumer expectations of your call centre are higher than ever. Customers coming to your business want to know their enquiries are going to be solved, quickly and efficiently by highly knowledgeable staff.

High quality call centre training has never been so important.

Is it time to take a different approach to your corporate call centre learning and development? Attensi’s gamified training solutions offer a unique, immersive experience. Players will be faced with authentic scenarios and play their way through the modules to achieve their goals.

Taking call centre training international

Your enterprise may have several sites around the world. For a cohesive training programme, you need consistency. From onboarding to management and leadership training, there’s a gamified simulation solution for everyone with Attensi.

Attensi currently delivers gamified training in over 30 languages, in 140 countries. Near or far, your teams will appreciate a unified, yet international presence.

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Your call centre training needs covered

Your call centre supervisors, team leaders and corporate training managers will be looking for the most engaging and effective learning and development programme possible.

Whether you’re onboarding, upskilling or delivering process and systems training, your call centre training needs are covered with Attensi.

 

Onboarding call centre staff

Product- and business systems training

Proactive customer care

Safety and security training

Corporate branding inductions

Ethics and business etiquette

Onboarding seasonal call centre staff and any other relevant training area

Developing call centre staff skills

Soft skills development

Telephone selling skills

Customer scenarios and common issues resolution

GDPR and compliance training and any other relevant training area

Ongoing and refresher training

New product or service launches

Best practices and refresher training

Regulatory compliance updates (GDPR) and any other relevant training area

Giving your call centre training the gamified simulation treatment

Traditional training has its place, but when you inject something special back into learning, amazing things can happen.

Gamified training makes call centre learning fun again.

A fully immersive learning experience

The fundamental difference between gamified simulation training and more traditional training methods is participants have to take a completely active approach to their modules.

Working through a series of realistic simulations, players will work their way up the leaderboard, learning valuable skills until they’re certifiable.

Higher interaction and success rates

All Attensi simulations and modules have been designed to be easily repeatable. The competitive nature of the modules means players have more desire to come back and try and improve their scores.

Improved trackability and access supervisors or corporate training managers

In addition to higher engagement rates from your teams, the comprehensive analytics and metrics available within the Attensi suite mean corporate training managers and call centre supervisors will be able to clearly see how players are interacting with their training.

Some of these metrics include play through rates, number of visits and the number of participants that have completed their training.

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Designed to run seamlessly alongside your existing LMS

Your Attensi platform is designed to enhance your learning and development offering.

This is why we’re made sure that our software integrates with any existing call centre learning management systems you may already have in place.

FAQ's

Can Attensi help deliver international call centre training solutions?

We’re used to working with globally renowned businesses from all around the world, so we know how important it is to offer training in multiple languages.

We now have users across 140 countries and our simulations have been translated into 30 different languages.

How can gamification and interactive simulations help call centre training?

Gamified simulation training allows corporate learning managers and call centre supervisors to help their teams approach learning and development in a modern, digital way. From process training to sales and customer service, there really is a module for every industry.

The competitive edge to the training encourages repetition and improved information retention. Most importantly, it makes learning fun again.

Do Attensi's call centre staff training solutions support mobile learning?

The Attensi platform is designed to be accessed anywhere, at any time.

We’ve gone the extra mile to ensure that our modules are mobile compatible so your teams can play at the time and place that suits them best.

Can we integrate Attensi’s call centre training solutions to our existing LMS?

Yes, integration with your existing LMS is a key feature of your Attensi platform. We offer standard third-party integrations included in the license fee. Integrations include: Authentication through Azure Active Directory or LMS integration through flat file synchronization (e.g., json, csv, txt).