Retail Training That Drives Employee Performance, Not Just Completion Rates
Say goodbye to checkbox training. Reduce turnover, boost sales, and elevate customer satisfaction with training that builds confidence and competence.
Retail Training Solutions for Key Business Challenges
Trusted by World-Leading Retail Giants
The training platform that turns high turnover and rushed onboarding into measurable performance. Design, launch, and prove results with training that drives behavior change—not just completion rates.
Build confident, capable teams who consistently hit store KPIs with game-based training that reinforces the skills and behaviors needed to succeed from day one.
How World-Leading Retailers Use Attensi
The Fragrance Shop
98%
of identified knowledge gap closed after training
Bohus
2x+
increase in units sold by stores who trained most with Attensi SKILLS
How Game-Based Training Works in Retail
Traditional retail training transfers knowledge without application, resulting in staff who lack practical competence on the floor. Game-based training uses immersive simulations, repetition, and real-time feedback to build behavioral mastery. Attensi’s platform transforms knowledge into lasting performance through:
Realistic Scenario-Based Practice
Staff practice realistic store scenarios including customer interactions, product questions, and busy periods. Learning happens through application in risk-free simulations rather than passive instruction. This builds real-world competence before employees interact with actual customers.
Performance Analytics and Insights
Real-time performance tracking identifies skill gaps and measures training impact across locations. Analytics show where teams excel and where additional support is needed. Data-driven insights validate training ROI and inform ongoing development strategies for leadership.
Repetition That Builds Mastery
Retail Training Solutions by Business Challenge
Top-performing stores rely on staff who drive sales, deliver consistent service, and operate efficiently under pressure. Mistakes and knowledge gaps hurt your bottom line and cost customer loyalty. Attensi’s game-based, behavior-driven training builds confident, capable teams that perform from day one, reinforcing the skills and behaviors that matter most. Tailored to your brand and operations, our solutions deliver measurable impact across the areas that drive real business results:
High turnover and slow onboarding disrupt retail operations and drain resources. Attensi immerses new hires in realistic, store-specific scenarios from day one—handling transactions, product questions, and busy periods. Staff train anytime, anywhere, building competence and confidence before they step on the floor. The result: faster ramp-up times, fewer onboarding mistakes, reduced turnover costs, and teams that stay longer and perform better.
Retail locations need strong shift and store leaders to maintain operational performance. Attensi’s training develops leadership skills through realistic scenarios—managing shifts, handling challenging customer interactions, and making operational decisions. Staff explore different approaches and learn from mistakes without risking store performance. This creates confident, capable leaders, reduces operational risk, and provides clear career pathways that improve employee retention.
Consistent customer service drives loyalty and repeat business in retail. Attensi trains staff to master customer interactions through realistic, repeatable scenarios—greeting customers, handling questions, and resolving issues effectively. Through immersive practice, employees internalize service best practices, creating consistent high-quality experiences that boost customer satisfaction scores, drive loyalty, and strengthen brand reputation.
Retail profitability depends on staff who can effectively upsell and drive conversions. Attensi provides risk-free practice for upselling, cross-selling, and product recommendations. Through repetition and gamified rewards, staff build sales mastery and confidence. This results in higher conversion rates, increased average transaction values, and stronger overall sales performance without scripted or awkward sales tactics.
Retail compliance training for health and safety, data protection, and workplace regulations often fails to drive retention. Attensi uses realistic simulations where staff experience the consequences of compliance failures in a safe environment. Employees retain critical information, apply it correctly on the floor, and maintain standards that protect your business from violations and liability.
The word on the highstreet
With Attensi SKILLS, our sales staff have fast become product experts, with measurable, significant impact on our profit margins. And with a 96% training approval rating, we know they enjoyed themselves along the way. Hanne Utakleiv Lorentzen Campaign Manager | Bohus
It has helped us increase merchandise sales and basket size while reducing employee turnover. Plus, 97% of store managers like this type of training and say it makes onboarding easier and ensures more consistent behavior. Kristian Planke Styrmo Director of People Development | Circle K
It offers a completely new way of training employees. We can combine all sorts of different training and skills in one platform. Matthias Rucker CEO | SportScheck
That’s what’s so great about the Attensi app – it creates that engagement and conversation between teams. Julie Winchester GENERAL MANAGER | KAO SALON DIVISION EMEA
Are you ready to level up your training?
Retail training FAQ’s
Here you’ll find the answer to our most frequently asked questions, however if you can’t find your question or answer, fill out the contact form and one of our experts will reach out to you.
Our gamified training solutions for the retail sector are an alternative to traditional learning methods. Built using real human behavior and psychology, gamified training provides authentic retail scenarios for employees. The competitive edge to the training encourages repetition and improved information retention. Most importantly, it makes learning fun again.
We’re used to working with globally renowned retail businesses from all around the world, so we know how important it is to offer training in multiple languages. We now have users across 150+ countries and our simulations have been translated into 50+ different languages.
Absolutely! Attensi offers standard third-party integrations included in the license fee. Such an integration would typically be: Authentication through Azure Active Directory or LMS integration through flat file synchronization (e.g., json, csv, txt). We’ve worked with plenty of other custom integrations, too – we’re happy to talk about what you need.
Delivering a great project is all about collaboration. We’ve worked with plenty of third parties and agencies, and we’re happy to work with your agency on our joint project. We also have our own partnerships in place from relationships we’ve built, so we can also offer retail subject matter expertise if you need it.
Our experts can go through exactly what you need to help your teams hone and develop their specific skill sets. They can walk through our Attensi suite to find out which combination of software will add the most value to your organization.