Attensi PROCESS Play the system.
Transform your IT and systems training.
Training employees to use IT systems and processes well is critical to business success. From customer service in the contact centre to patient care in clinical settings, achieve mastery with PROCESS.
Attensi PROCESS solutions not only make IT and systems training engaging, but the learning outcomes are outstanding. It’s a safe space to learn from mistakes. We replicate your systems and create realistic scenarios.
Consistency is key and we can deliver it at scale. Don’t just learn how the system works but how to work the system to optimize performance across your entire organization. Accurately measure and report results.
95%
hands-on mastery of new processes
100%
‘the training is relevant to my job’
3x
return on investment
95%
reduction in training time
88%
knowledge gap closure
Gamified simulation training transformed learning at global share registrar business EQ where top-class customer service means everything.
3x
return on investment in reduced training times and staff churn
88%
of the knowledge gap closed
100%
said the training is relevant to their job
By capturing and simulating the real cases that your learners will face in their jobs, we motivate them to repeat and succeed. It’s not enough to explain to users how your IT systems work – we get them to experience what your systems do.
We know that systems change over time, from their interfaces to their deep mechanics. PROCESS is designed to be easily and rapidly updated with our user-friendly CREATOR tool. With our AI-tool updated training is only a few clicks away.
Immersive dialogues and scenarios in PROCESS mean that your people aren’t just using systems – they’re helping people, solving problems, and handling difficult situations. Complicated callers, clueless colleagues, impatient patients – animated 3D avatars bring your world of work to life.
