Attensi SKILLS provided the AML certification answer
Created in collaboration with Attensi, the Grimstad team launched The AML app in 2020. This mobile-first solution uses gamification to bring otherwise difficult learning material to life. The training modules feature interactive conversations with 3D avatars. They include virtual customers, colleagues, and anyone else who staff may encounter when dealing with potential money laundering.
These conversations are designed to recreate common real-life scenarios and ethical dilemmas that staff in financial institutions will face in their jobs. Practicing in this learning-by-doing environment, trainees can see the consequences of their actions in a safe, repeatable way.
The app uses a range of minigames to test users’ regulation knowledge. They reward high performances with points and higher places on a shared company leader board. When learners get stuck or make a wrong choice, the app offers real time feedback and advice on how to approach the problem next time.
After being certified, user statistics show that trainees continue to play through the training, repeating the content and solidifying their new knowledge.
Every playthrough of the app generates thousands of data touch points. For training managers, these combine to provide a comprehensive view of their people’s progress. These analytics visualize where trainees excel and where they need to improve.
High praise from leading financial institutions
The AML app was quickly picked up by a number of financial institutions across its initial launch region in Scandinavia. Following this successful rollout, the team created an English language version with the UK market in mind.
For SpareBank, one of the obliged entities in Norway, the app has changed the way AML is understood among their staff.