Helping make the American dream of broadband a reality for customers
Brightspeed, the 5th largest incumbent local exchange carrier (ILEC) provider of home and business internet in the US, required a new training solution to help its sales agents onboard in an effective and engaging manner. And they needed it fast.
This was a project which needed to be developed and deployed promptly, and Attensi helped them co-create a top-quality gamified simulation training in just five weeks.
“Attensi has been a terrific partner – bringing world-class software, great minds and a collaborative spirit so that your training will be effective and fun.”
Director | Small Business Product and Offer Management
The training impressively developed salespeople as multi-skilled product experts, proficient in customer engagement, product knowledge and technical issues. It did so in a manner consistent with Brightspeed’s desire to create an environment where agents learn effectively and are engaged in the learning process.
In a matter of weeks, the innovative training was upskilling over 1,100+ Brightspeed agents as the company set out to accomplish its mission of providing millions of consumers with high-speed internet.