Retail training solutions

Our retail training solutions can efficiently help up-skill staff using simulation based training.


Retail training that’s scalable and impactful

At Attensi we work with retailers from a wider variety of sectors across the globe to provide innovative and impactful training to employees across the retail industry and the globe. Whether your business sales are typically transactional or more considered purchases, our simulation-based training offers an immersive and unique experience for your employees at all levels of your organisation.

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Convenient, accessible online training for retail businesses

The retail industry faces its own unique set of challenges in the 21st century and ongoing ambiguity.

At Attensi, we have taken the time to make sure we understand these potential barriers to success and have created an appropriate learning and training platform to support your industry in providing the best of the best in customer service.

Whether your teams are based in your headquarters, those on the ground, or third-party staff, Attensi can help you ensure they give your customers everything you’ve got.

Retail is universal. We’ve been buying and selling for centuries. That’s why we’ve ensured our learning and training solutions are available in multiple languages and on multiple devices to keep up with diverse, global chains, brands, and importantly your employees.

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Supporting valuable learning across an international market

Running a successful retail business is a multi-layered operation. We understand it’s important to nurture skills across the organisation to keep up with changing demands in the industry.

Internationally, Attensi has delivered innovative learning and development across 140 countries in 30 different languages. Attensi will support you with:


Bespoke 3D based simulation training

Our simulation training provides an immersive training experience for teams to improve their skills in an environment where they can make mistakes and learn by doing.

Attensi’s simulation training can be developed in realistic virtual environments such as your stores, warehouses or head offices. Features of these simualtions can then include:

Interactive customer scenarios

Systems and procedure training

Sales skills and product knowledge

Health and safety best practices

Engaging and relevant learning and development across all retail sectors

Each sector in retail has specific requirements for learning and training options. What works for one won’t necessarily work for the other.

At Attensi, we’ve listened to our existing customers needs to ensure we create and deliver impactful training solutions to suit their requirements. Any solution we develop will be unique to your business but our solutions so far have included:


People Management


Health and safety

Mental health


Product Knowledge


Customer Service

Process & Procedures


Personal development


Seamless integration with your existing Learning Management System

Our software is designed to enhance the learning and development you already have in place in your retail organisation. Attensi retail training solutions can be seamlessly merged with your existing training systems to create a comprehensive and engaging learning experience for all.

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Minimise your shrinkage with practical retail solutions

Loss protection will be a huge part of your strategy as a retail organisation.

Use innovative and engaging training solutions to reduce the risk of shrinkage. Your teams can take part in interactive scenarios where they’ll be able to identify shoplifting and learn how to deal with those incidents.

You’ll have the ability to run regular sessions surrounding your loss protection policies as well as your company purpose and values.

If your staff is engaged with your values and culture, they’re far less likely to participate in employee theft and much more likely to try and deal with cases of shoplifting when they see it.

Case study: Bohus

Ahead of their big new product launch, Scandinavian furniture retailer Bohus needed to make sure its sales staff had a complete understanding of its new range.

Using Attensi SKILLS, Bohus rolled out an intensive 6-week training campaign, delivered directly to their employees’ mobile devices. In the trading period that followed, the company recorded a substantial revenue increase, as well as rave reviews from staff.

Case study: Circle K

When convenience store chain Circle K needed to quickly get its staff up to speed with new working practices and sanitary conditions, they came to Attensi.

With traditional classrooms, PDFs, or video training methods impeded in the pandemic, digital solutions mattered most.

By using Attensi’s gamified simulation training, the company turned around a rapid response solution to train thousands of employees across Europe in record time.

Industry specific learning and training options for every part of the retail process

There are many avenues for those working in retail when it comes to development.

Attensi’s state-of-the-art gamified and simulation training provides ways of improving and nurturing skills involved at every stage of the retail process:


Retail staff onboarding

  • Onboarding new hires
  • Training up any seasonal employees
  • Product and services training
  • Loss prevention training
  • Business culture and brand inductions

Retail staff skill development

  • CPD training
  • Sales skills development
  • Customer service training and development
  • Improving communication skills
  • Best practice and refresher sessions
  • Product and services training

Retail management training

  • Specific corporate training for office employees
  • People management and communication training
  • Stock management training
  • Identify your talent with assessment and development
  • Compliance training

Is gamified simulation training the right choice for retail?

Absolutely! Simulated training environments provide a risk free way to carry out any possible scenarios your team might come up against, particularly when facing customers.

From improving understanding of visual merchandising to improving health and safety and customer service, your teams will be the most prepared they can be.

The best part? Your training solution can be updated and modified as your industry changes. To improve, we have to change. And with your Attensi retail training solutions, you can do just that.

In addition to effective, repeatable simulations, you and your teams will have much improved trackability to make sure everyone is playing their part in driving performance.

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What is gamified training in retail

Our gamified training solutions for the retail sector are an alternative to traditional learning methods.

Built using real human behaviour and psychology, gamified training provides authentic retail scenarios for employees. The competitive edge to the training encourages repetition and improved information retention. Most importantly, it makes learning fun again.

Is this training scalable to an international level?

We’re used to working with globally renowned retail businesses from all around the world, so we know how important it is to offer training in multiple languages. We now have users across 140 countries and our simulations have been translated into 30 different languages.

Can we integrate Attensi’s retail training solutions to our existing LMS?

Absolutely! Attensi offers standard third-party integrations included in the license fee. Such an integration would typically be: Authentication through Azure Active Directory or LMS integration through flat file synchronization (e.g., json, csv, txt). We’ve worked with plenty of other custom integrations, too – we’re happy to talk about what you need.

Will Attensi work with third parties or agencies to develop retail training content?

Delivering a great project is all about collaboration. We’ve worked with plenty of third parties and agencies, and we’re happy to work with your agency on our joint project. We also have our own partnerships in place from relationships we’ve built, so we can also offer retail subject matter expertise if you need it.

Who can I speak to about what my organisation needs?

Our experts can go through exactly what you need to help your teams hone and develop their specific skill set. They can walk through our Attensi suite to find out which combination of software will add the most value to your organisation.

“It has helped us increase merchandise sales and basket size while reducing employee turnover. Plus, 97% of store managers like this type of training and say it makes onboarding easier and ensures more consistent behaviour.”

Kristian Planke Styrmo, Director of People Development, Circle K

“With Attensi SKILLS, our sales staff have fast become product experts, with measurable, significant impact on our profit margins. And with a 96% training approval rating, we know they enjoyed themselves along the way.”

Hanne Utakleiv Lorentzen, Campaign Manager, Bohus

“Gamification enables us to modify employee behaviour in a way that will increase patient safety.”

Just Ebbesen, CEO, Østfold Hospital Trust