Prepare Your People
To Deliver Excellence
Exceed the professional service standards that your clients demand, consistently, at scale.
Cut your employee onboarding and certification time down, whatever your line of business.
Measure the real impact of your learning, retention, and growth, with gamified simulation training.
Training professional services employees is an ongoing challenge
In today’s competitive marketplace, your people are your business.
To deliver the exceptional service that your clients expect, your staff need to be knowledgeable, proactive, and efficient. At all times.
Ensuring they are onboarded, developed, and certified can be the difference between winning and losing.
As your clients are challenged to embrace change and adapt, your teams need the right support to perform at their peak – from new hires to senior leadership.
And with competition for top talent fiercer than ever, retaining your best people is a mission critical operation.
Why Hiscox built the world’s first 3D underwriter simulator
Global insurance provider Hiscox needed an effective method of developing team members to become high-quality, technical underwriters.
With Attensi, Hiscox created the world’s first ‘underwriter simulator’, featuring conversations with 3D avatars of brokers and colleagues, simulated account analysis, email requests, and virtual phone calls with experts.
Among staff who completed the simulation, 85% agreed the training had helped them understand how to apply technical concepts across the underwriting cycle. In addition, the number of candidates who failed the underwriter programme was reduced by 71%.
A measurable way to close the ‘knowledge gap’
One of the world’s largest global consulting companies needed an innovative method to train their leadership on the tools and behaviours that drive profitable growth.
The programme team launched a tailored mobile-first solution created with Attensi SKILLS. After the rollout, trainees played through and repeated the training an average of at least 4 times. By comparing the results from their first playthroughs to their last, the team observed an average knowledge gap reduction of 79%.
Success through repetition
Driven by the best insights from workplace psychology, training, and gaming, Attensi solutions are designed to be repeated. Why?
Because documented research proves that repetition is essential to learning new skills and behaviours. If training only occurs once, after just one month, up to 80% of learning is lost.*
*Hermann Ebbinghaus – Memory; a Contribution to Experimental Psychology