Getting a return on training investment is often seen as hospitality’s Mission Impossible. It’s been notoriously difficult to find value for money in an arena where the benefits from outlay can be incredibly difficult to measure.
That’s a headache for anyone with a leadership role in L&D. After all, it’s tough to take a business case to the board for bigger budgets when you can’t present credible numbers on the profit pay-back.
However, it’s an area that has seen considerable change recently…
It’s all thanks to training that proves measurable organizational impact across a wide array of data points, including staff engagement, completion rates, scores, knowledge gaps closed and time to competence.
The data reveals the training’s effect on KPIs such as staff retention – critical in a high-churn environment; customer satisfaction; and financial performance.
Guests are happy
With a focus on solving business problems with training, we have seen clients achieve real-world impacts from game-based training that previously weren’t possible.
“It’s a really clear correlation for us” said Jane Murray, Head of L&D at pub chain Marston’s.
