INSIGHTS
How do we bring hotel compliance training into the 21st century?

In my experience, I don’t know anyone who’s desperately rushing to sit in front of lengthy videos and pdfs about health and safety.

You could look at compliance training as something staff HAVE to do. Which is true. But it’s also a place where making a small change can have a huge impact on your hotel’s learning culture. Over the past two years I’ve worked with and spoken to countless L&D teams about this very thing. I wanted to share some takeaways.  

Defining a Digital Learning Culture 

The digital learning market is largely driven by LMS/LXP providers. And they have come a long way since the early 2000’s. We’ve seen an incredible evolution in learning technology: richer reporting, social features, AI, and gamification are now pillars of the modern learning system. But compliance training has barely changed at all.  

Why does this matter? It matters because we need to be realistic about why your staff are going to log into an LMS. In most hotel roles the first exposure a new joiner will have to an LMS is through compliance training. And if their first impression of your learning culture is a 19-page document about navigating the nuances anti-bribery, it’s not exactly going to be fun. Necessary of course… but not fun. 

L&D and HR teams have told me this creates a knock-on effect. It’s much harder to get staff to engage with future content releases because they associate their LMS with monotonous compliance training. If you want to solve the engagement equation and define your digital learning culture, it might be time to update the boring stuff before investing in leadership material, guest experience standards, and F&B upselling content.  

Your LMS is only as good as its weakest link and right now that’s compliance.  

Younger Demographics 

Your workforce is changing, and that’s making this a bigger problem. As a millennial myself I could probably stomach slightly dated compliance training. I’d complain about it privately, but I’d do it. Gen-z and Gen-alpha employees feel differently. They’ll disengage quickly if you don’t hold their attention. Picture a new joiner scrolling 15 second bite size TikTok (RIP) videos and then having to tuck into a cross-contamination allergens module for 2 hours. They’ll likely head to YouTube to get the same training much faster and then check the box on the allergens module and hit complete. Tick the box, done.  

I don’t think compliance training is broken. The material is incredibly important and absolutely must be taught. But it has to modernize. 

So, how can you take your hotel compliance training and turn it into a ‘I want to do’ rather than ‘I have to do’? 

Attensi COMPLY 

That’s right. We’re banishing the boring. We’ve taken everything we know about game-based simulation and AI-led training and applied it to compliance. 

It’s game-based. We’ve converted lengthy documents into bite-sized modules filled with interactive mini-games.  

We help individual learners get the most out of their training, all while staying fully compliant with CPD accreditation guidelines. 

It includes roleplays and simulations. At the end of each topic we’ve built in a roleplay scenario where staff can practice their knowledge within a realistic 3D scenario or avatar discussion. This is not only more engaging than answering questions but also a far better format for knowledge retention.  

It’s mobile friendly. We’ve optimized it both mobile and web so staff can play wherever they feel most comfortable.  

It’s competitive. Leaderboards and points are kind of our thing. It was a no-brainer to apply it to compliance training.  

The way I see it, there’s no reason for compliance to stay in the dark ages a second longer. Give your compliance training the long-overdue makeover it’s been begging for.

Speak to one of the team for more information now.