Wyndham Hotels & Resorts EMEA
takes on Compliance Training with Attensi COMPLY
Wyndham Hotels & Resorts EMEA
Wyndham Hotels & Resorts, the world’s largest hotel franchising company, is renowned for delivering exceptional guest experiences through its 9,300+ hotels across 100 countries. Wyndham Hotels & Resorts’s signature “Count on Me” service culture encourages each team member to be responsive, be respectful and deliver great experiences to their guests, partners and communities.
With a mission to make hotel travel possible for all, Wyndham Hotels & Resorts’s success hinges not only on service excellence but also on ensuring safety, legal integrity, and operational compliance at every hotel. To support this commitment, Wyndham Hotels & Resorts partnered with Attensi, a global leader in gamified simulation training, to enhance their compliance training through the Attensi COMPLY solution.
The Compliance Challenge in Hospitality
In the hotel industry, compliance isn’t just a regulatory box to tick—it directly impacts guest safety, staff wellbeing, brand reputation, and legal risk. Poorly trained staff can lead to serious consequences:
- According to the World Health Organization, 600 million people fall ill each year due to contaminated food —highlighting the critical importance of food safety.
- The UK’s Health and Safety Executive reports that non-compliance with fire safety and health protocols leads to thousands of workplace injuries annually, many of which are preventable
- Data from the Institute of Hospitality also reveals that poor compliance training can result in costly legal settlements and damage to brand trust.
Why Compliance Training Matters More Than Ever
Front-line staff are the heart of any hotel operation. They’re responsible for critical daily tasks—managing food safely, identifying allergens, following fire safety protocols, and maintaining general health and safety standards. Their training must be practical, memorable, and consistently updated in-line with regulatory protocol.
Zak Iqbal, Learning & Development Manager for Wyndham Hotels & Resorts Europe, Middle-East, EurAsia and Africa understood the importance of embedding this knowledge deeply. “We needed a solution that would not only ensure compliance but truly engage our teams across diverse regions,” he said.
Benefits of working with Attensi
Food Safety
Health and Safety
Allergens
Fire Safety
Food Safety Managers
Health and Safety Level 2
Delivered globally to 4,000 front-line learners across EMEA, the Attensi platform used gamified simulations, immersive scenarios, and bite-sized learning to drive engagement. Learners could practice real-life situations in a safe, digital environment—repeating modules as needed until mastery was achieved.
Measurable Impact: Engagement and Knowledge Gains
Across the training program:
- ~3500 users engaged, completing a staggering 19,762 playthroughs
- Learners averaged 45.5 playthroughs each, totaling over 95,000 minutes (1,591 hours) of training
- The average learner completed 3.1 repetitions per module, reinforcing knowledge over time
- The average knowledge increase was 74%, with peak scores reaching 89%
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