Retail Banking: Winning in a complex regulated environment

This insight paper brings together extensive global research and case studies to explore the challenges facing the retail banking sector, identify future trends and share practical examples of how firms are winning in a complex and regulated environment.

From the ‘Great Resignation’ to customer experience and digital adoption, disruption in the retail banking sector is continuing to accelerate at pace. So how do firms win in an increasingly complex and regulated environment?

To find out more, download Attensi’s whitepaper. Inside you’ll find insights on:

  • The big challenges – from customer experience and legacy leadership to the ‘Great Resignation’
  • Next generation customer experience and expectation – from digital to in-person interactions, consumers want an experience, not just a transaction.
  • A new world of work – new ways of learning and reskilling in a technical environment
  • Onboarding – the new banking workforce

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