To address these challenges, retailers are set to further rely on technology moving forward. Adding more employee benefits to contracts and implementing and improving in-store technology are also key changes that retailers hope will reduce turnover and attract new talent to the industry.
When it comes to onboarding new employees there needs to be a shift in how knowledge is shared. Starting a new position is an exciting experience, but it can often be overwhelming because of the amount of new information that needs to be processed.
When someone new joins the team, how do retailers demonstrate what they need to do in their role without putting them in a potentially uncomfortable or awkward situation? Training must be relevant and should provide information and skills people can apply to their day-to-day work activities. If someone isn’t onboarded in the right way, they’re more likely to leave the business.
According to a survey from management consultancy Korn Ferry, part-time hourly store employees had an average 81% turnover rate in 20182, marking the highest percentage of any retail position.
Prioritizing well-being in the workplace
The Retail Trust’s comprehensive study found that 40% of retailers don’t have a well-being strategy in place. From exhaustion and staff abuse to worries around the cost-of-living crisis, it’s not surprising that retail employees have a lot on their minds.