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GUIDES
Glossary

Discover key terms used in the world of game-based training.

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Terms	Definition
Active learning	Definition Learning by ‘doing’; taking an active role in your own learning.
Analytics	Definition Analysing and interpreting data such as learner performance.
Artificial intelligence (AI)	Definition The ability of machines to learn from data and make predictions.
Assessment	Definition A method of judging performance and/or progress.
Attensi BEHAVIOUR	Definition Attensi BEHAVIOUR is a solution that immerses learners in first-person gameplay and realistic 3D environments.
Attensi CREATOR	Definition Attensi CREATOR is an AI-powered solution that allows users to create their own training modules.
Attensi PORTAL	Definition Attensi PORTAL is a solution that acts as a learning hub for users to store and access all their training content.
Attensi PROCESS	Definition Attensi PROCESS is a solution that allows learners to work through real-world scenarios in software they encounter day-to-day.
Attensi SKILLS	Definition Attensi SKILLS is a mobile training app that allows learners to build their skills and knowledge on the go.
Augmented reality	Definition Technology that superimposes digital graphics over the user’s view of the real world.
Automation	Definition Using software to run a sequence of processes automatically with little to no human input.
Avatar	Definition A virtual character used in video games.
(Baby) boomers	Definition The generation of people born between 1946 and 1964.
Change management	Definition Supporting teams to prepare for and embrace organizational changes.
Company culture	Definition The norms, values and behaviors that define a organization - how it feels to be a part of the team.
Coaching	Definition Personalized support and guidance to develop specific skills.
Cognitive learning	Definition An active style of learning that focuses on maximizing your brain’s potential.
COM-B	Definition A model of behavior change that focuses on the capability (C), opportunity (O) and motivation (M) an individual has to change their behavior (B).
Completion rate	Definition The number of employees that finish a given module or learning journey.
Compliance training	Definition Employee learning that helps organizations to comply with rules and regulations, e.g. data protection.
Corporate training	Definition Learning and development opportunities for employees within an organization.
Curriculum	Definition A plan of what training learners receive, when they receive it, and in what order.
Customer service	Definition The level of support that staff provide for their customers.
Customer training	Definition Guidance and support that helps customers to use an organization’s product or service to its maximum potential.
Cybersecurity	Definition Processes and technologies that protect an individual or organization from cyber attacks.
Diversity, equity and inclusion (DEI)	Definition A set of standards to ensure all individuals in an organization are treated fairly.
Employee engagement	Definition The level of enthusiasm and commitment staff show towards their organization.
Employee retention	Definition Keeping staff employed within an organization.
Environmental, social and governance (ESG)	Definition A set of standards that measure an organization’s impact on society and the environment.
Experiential learning	Definition Learning by ‘doing’ and reflecting on the experience.
Feedback	Definition Information given to a learner about their performance to help them develop and improve.
Frontline employees	Definition Staff that have direct contact with customers, e.g. on the shopfloor or phone lines.
Gamification	Definition Applying elements of gameplay (e.g. point scoring) to areas like learning and development to boost engagement.
Game-based training	Definition Training that uses the format and interactive elements of gameplay to increase engagement and repetition.
Generation Alpha (Gen A)	Definition The generation of people born between 2010 and 2024.
Generation X (Gen X)	Definition The generation of people born between 1965 and 1980.
Generation Z (Gen Z)	Definition The generation of people born between 1997 and 2010.
Health and safety training	Definition Learning and development that promotes safe and hygienic workplace practices.
Immersive learning	Definition Training while immersed in or surrounded by a virtual world.
Key performance indicators (KPI)	Definition Targets or objectives set by organizations to measure performance against goals.
Knowledge gap	Definition The difference between what an organization expects or requires an employee to know and the knowledge the employee actually has.
Knowledge retention	Definition Remembering information over a period of time.
Leadership development	Definition Training that allows leaders to build their skills, knowledge, and leadership practice.
Learning and development (L&D)	Definition Supporting employees to build their knowledge and skills, and grow within an organization.
Learning management system (LMS)	Definition A software or platform used to create, deliver and analyse learning and development.
Learning pathway	Definition A sequence of modules or lessons for a learner to follow.
Machine learning	Definition The ability of computers to study data and perform tasks without explicit instructions.
Metaverse	Definition A virtual world that allows users to interact with each other in a computer-generated space.
Metrics	Definition Measurements used to assess performance and track progress.
Microlearning	Definition Using bite-sized modules to deliver training in short bursts.
Millennials	Definition The generation of people born between 1980 and 1996.
Mobile learning	Definition Participating in training or development on a mobile phone.
Omnichannel	Definition Across multiple platforms, e.g. digital and face-to-face.
Onboarding	Definition Training and information given to staff when they join an organization to help them settle into the team and their roles.
Operations	Definition All the tasks an organization carries out to increase its value and profits.
Personalized learning	Definition Training that’s tailored to an individual to bridge their specific knowledge gaps.
Professional development	Definition Training that supports individuals to progress in their careers.
Repetition rate	Definition The number of times employees repeat a module or learning pathway.
Return on investment (ROI)	Definition A ratio that measures an investment's value by comparing cost and profit.
Role-play	Definition Practicing new knowledge and understanding by acting out an example scenario.
Sales training	Definition Giving employees the skills and knowledge needed to enhance their sales performance.
Simulation	Definition A virtual representation of a real-world setting or scenario.
Social learning	Definition Learning through observing other people and modelling their behavior.
Support services	Definition Services that help organizations to be more efficient and effective, e.g. human resources or IT.
Talent strategy	Definition An organization’s plan to optimize their staff recruitment, training, and retention processes.
Training module	Definition A lesson or sequence of lessons on a particular topic.
Upskilling	Definition Expanding or developing an existing set of skills.
Virtual learning environment	Definition A digital space where training takes place.
Virtual reality (VR)	Definition An immersive, computerized world experienced in first-person through a VR headset.

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