The O’Learys Story
The session | 1:40 PM – 2:10 PM, Breakout room
How do you move from training nobody wants to do, to a learning culture where people choose to develop themselves?
Anna and Linus take the O’Learys story from the start: role-specific, game-based training rolled out across a large frontline workforce, and what it took to make it stick. Not the polished version – what worked, what didn’t, and what changed as a result.
The business case sits at the end of it. Better learning showed up as better guest experiences, stronger results and higher profitability.
