Every vendor claims their customers love them. We thought we’d just show you the numbers. At the end of 2025, we ran independent customer surveys across the UK and Norway. 77 customers responded. Here’s what they told us.
In the UK, Attensi scored an NPS of 72, with zero detractors. In Norway, NPS came in at 48 across 49 customers. For context, the average B2B SaaS company scores 36. Both markets landed well above that benchmark.
Across both markets combined: 95%+ product satisfaction, 99% Customer Success satisfaction, and 99% support satisfaction across 77 customers.
These aren’t vanity metrics collected from a handful of friendly accounts. They’re structured surveys with no curated responses.
The product feedback across both markets points to the same thing: training that people actually complete, with results that are visible to the business.
“We have improved engagement and reduced time to competency for our deskless workforce.” – UK customer, 2025
“Enabled training at scale for a staff population that couldn’t be trained with the existing training resource face to face.” – UK customer, 2025
“Attensi has made it easier for employees to learn in a practical and motivating way. The games are short and easy to complete, which means people actually follow through.” – Norway customer, 2025
“Dashboards and reports make it transparent and easy for line managers to follow up. Leaderboards motivate many to go the extra mile.” – Norway customer, 2025
“Easy pathways for teams to navigate their training. Visual. Bite-sized. Managers like how easy the reporting dashboard is to track certification rates.” – UK customer, 2025
97% of UK customers and 92.5% of Norwegian customers reported satisfaction with Attensi’s products. The recurring themes: game-based learning that drives completion, training accessible to frontline and deskless workers, and reporting that gives managers real visibility.
Our customers also told us where they want us to go next. The most consistent themes: more flexibility in reporting and analytics for customers with advanced needs, an even smoother content creation experience with better guidance when new features launch, and admin workflows that scale more cleanly for complex organizations.
These are active development priorities, and feature updates that solve for them are just around the corner. Hearing them consistently across two markets tells us we’re focused on the right things.
99% of UK customers and 98.9% of Norwegian customers were satisfied with their Customer Success Manager. The consistent theme across both markets: Customer Success Managers who feel less like vendor contacts and more like members of the customer’s own team.
“The Customer Success Team are always fantastic when it comes to supporting us to drive results and impact. No question is ever too big.” – UK customer, 2025
“We have a strong partnership and an open dialogue. Our Customer Success Manager always tries to find the best way to support us, and to help us make the best usage of Attensi tools.” – UK customer, 2025
“My experiences with our contact persons at Attensi have been very good. They are proactive, very pleasant, and respond quickly.” – Norway customer, 2025
“The follow-up is fast and the flow of information is good. We have been very satisfied with everyone who has been our contact person at Attensi.” – Norway customer, 2025
100% of UK customers and 98.8% of Norwegian customers were satisfied with Attensi’s support team — the strongest scores in the survey. The feedback is consistent across both markets: fast, clear, and genuinely competent.
“I’ve never experienced a faster or more competent IT support than yours from Attensi!” – UK customer, 2025
“Comparing to other support teams I have worked with in the past, Attensi is very responsive and solution focused.” – UK customer, 2025
“I would like to give unreserved praise to the support team. They are helpful, understand our problems, and are quick to assist us.” – Norway customer, 2025
“Very satisfied with the efficiency and competence of the support team.” – Norway customer, 2025
“I always get help when I need it!” – Norway customer, 2025
The areas customers flagged for improvement: faster resolution when time-zone differences create delays, and more visibility into root causes when recurring issues arise — reasonable asks as our customer base grows in complexity.
Buying enterprise training software is a significant decision. You’re asking your organization to change how it learns, how it measures competency, and how it holds people accountable to performance. The stakes are high, which means the trust bar should be too.
We publish our survey results because we think buyers deserve more than case studies hand-picked by the marketing team. The NPS methodology is standardized and the verbatim quotes are unedited.
If you’re evaluating Attensi, this is part of what you should expect: transparency about what’s working, and honesty about where we’re still improving.
And if you’re already a customer – thank you! We value every customer partnership and are committed to maintaining the highest bar both in our platform and in our team.
A 72 NPS in the UK and 48 in Norway don’t happen by accident. They happen when the product works, the Customer Success team shows up, and the support team is there when you need them. We’re proud of these results — and we’ll be back with updated numbers next year.
Author Karen Klakegg VP of Marketing | Attensi
Published: May 15, 2026
