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Realistic simulations for mastering shop operations

Equip your staff with the skills to excel in sales, enhance customer experiences, and streamline store operations with Attensi SHOPSIM, an engaging and hands-on solution for immersive retail training.

The ultimate tool for operational excellence!

Attensi SHOPSIM is your all-in-one training powerhouse, built to master every aspect of shop operations with ease and efficiency.

Realistic customer interactions
Dive into lifelike customer scenarios that keep training exciting and impactful! From varied dialogues to unique customer profiles, every interaction feels authentic - making volume training engaging and fun.
Sharpen your prioritization skills
With a fast-paced store environment and a steady stream of customers, employees get hands-on experience tackling real-world challenges. Prioritize on the fly, stay cool under pressure, and level up those decision-making skills!
Step into real-life store spaces
Explore 1:1 digital replicas of real stores for an immersive, real-world experience. These lifelike environments bridge the gap between training and reality, ensuring employees are confident and ready for the job.
Immersion meets engagement
With SHOPSIM, we put you in control! With open-ended gameplay and a sense of being truly “in the moment,” employees build skills effortlessly while staying fully engaged in an enjoyable, immersive experience.
  • Circle K
  • American National
  • Volvo
  • Boehringer Ingelheim
  • Sephora
  • Equinor
  • Hiscox
  • Hydro
  • Coca-Cola Europacific Partners
  • Mercedes-Benz
  • Zurich

Tailormade game modes

Full scale immersive simulations with quick and easy set up.

  • Attensi SHOPSIM Shopfloor

    Shop floor:

    Walk around the store, prioritize tasks, and engage customers in meaningful conversations. Learn how to identify their needs, recommend products, and offer tailored assistance. Sharpen your skills with mini-games focused on maintaining a clean, inviting store while adhering to company standards and procedures.

  • Attensi ShopSim till training: a customer avatar approaches the counter in a simulated Circle K store, with score and timer

    Till training:

    Master service and sales from behind the counter. Learn how to greet customers, handle loyalty program sign-ups, and engage them in effective sales dialogues. Training also includes keeping the till area clean and productive during downtime, creating realistic practice for actual store operations.

  • Attensi SHOPSIM Rapid dialogue

    Rapid dialogue:

    Handle a high volume of customer requests in quick succession for rapid training on critical sales and service concepts. Perfect repetition and overlearning techniques to build confidence and efficiency, making skill mastery fast, fun, and effective.

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Attensi SHOPSIM in action:

Focusing on the key areas of sales and service skills, Circle K used Attensi SHOPSIM to create their bespoke game-based simulation platform, ‘Customer Star’.

  • “I thought ‘Customer Star’ was a fun way to learn and a new way to learn. You can play games, learn about work, and do fun things. I loved the beat-your-boss competition. I actually beat my boss.”

    Circle K Sara Larsen square
    Sara LarsenAssistant Manager | Circle K

  • "Even though I’m experienced in Circle K, I got the answer wrong several times I thought it was helpful as it made me rethink and see different solutions and opportunities."

    Circle K Kristian Bertelsen
    Kristian BertelsenStore Manager | Circle K

  • "Our people are like rockstars. And we can set them up for success."

    Jens RyeDirector People Development Europe | Circle K

How Circle K implemented SHOPSIM

Sales and Service excellence

Convenience giant, Circle K have found new ways to engage teams across 8 countries. Working with Attensi, Circle K has brought their game-based simulation training, ‘Customer Star’ to life.

Read the full customer story

Results that matter

14kemployees engaged in the ‘beat the boss’ competition
96%knowledge gap closure
97%of team members enjoyed this way of training
821days worth of play time

Ready to transform your training?

Experience how SHOPSIM solutions can be designed to meet all your shop-related operational needs.