{"id":40773,"date":"2023-05-18T11:50:23","date_gmt":"2023-05-18T09:50:23","guid":{"rendered":"https:\/\/attensi.dev.kodeks.no\/?page_id=40773"},"modified":"2023-11-23T12:32:26","modified_gmt":"2023-11-23T11:32:26","slug":"telefontraning-for-kundtjanst","status":"publish","type":"page","link":"https:\/\/attensi.com\/sv\/losningar\/medarbetarutbildning\/telefontraning-for-kundtjanst\/","title":{"rendered":"Telefontr\u00e4ning f\u00f6r kundtj\u00e4nst"},"content":{"rendered":"\n\n<section class=\"pb-hero  left-right bg-storm \" >\n\n  \n    <div class=\"block-inner\">\n      <div class=\"bg-grid grid cg-0 rg-0 full\">\n\n        \n        <div class=\"content-col\">\n          <div class=\"padding-el grid rg-50 rg-m-40 rg-s-30\">\n\n                          <div class=\"breadcrumbs\">\n                <div class=\"grid side-padding\">\n                  <div>\n                    <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"G\u00e5 till Attensi.\" href=\"https:\/\/attensi.com\/sv\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Attensi<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>                  <\/div>\n                <\/div>\n              <\/div>\n            \n            <div class=\"main-grid side-padding grid-12 ac standard\">\n              <div class=\"text-col grid-12 grid-m-8 grid-s-4 rg-75 rg-m-0 rg-s-25\">\n                <div class=\"inner-text-col\">\n\n                                      <h1>\n                                                                    <span>Telefontr\u00e4ning f\u00f6r kundtj\u00e4nst<\/span>                                          <\/h1>\n                  \n                  \n                                          <p class=\"lead\">Telefonen kommer in som tv\u00e5a efter e-post och \u00e4r fortfarande ett av de mest popul\u00e4ra s\u00e4tten f\u00f6r kunder att kontakta organisationer f\u00f6r att f\u00e5 hj\u00e4lp med kundtj\u00e4nst. \u00c4ven om tekniken har kommit l\u00e5ngt, hur m\u00e5nga g\u00e5nger kommer du p\u00e5 att du t\u00e4nker: &#8221;Jag vill bara prata med en m\u00e4nniska&#8221;?<br \/>\r\n<br \/>\r\nStigande f\u00f6rv\u00e4ntningar fr\u00e5n kunder inneb\u00e4r att din kundtj\u00e4nst \u00e4r under h\u00e5rdare granskning \u00e4n n\u00e5gonsin. Ett effektivt utbildningsprogram f\u00f6r kundtj\u00e4nsttelefon kan ge dina anst\u00e4llda m\u00f6jlighet att leverera det exceptionella.<\/p>\n                    \n                  \n                <\/div>\n\n\n                                  <div class=\"inner-buttons-col\">\n                    <ul class=\"buttons\">\n                      \n                                                  <li><a class=\"btn arr\" href=\"https:\/\/attensi.com\/sv\/boka-en-demo\/\" target=\"_self\">Boka en demo<\/a> <\/li>\n                        \n                                          <\/ul>\n                  <\/div>\n                \n              <\/div>\n\n              <div class=\"img-col mt-featured\">\n\n                \n                                      <div class=\"img-wrapper\">\n                      <img loading=\"lazy\" decoding=\"async\" width=\"2548\" height=\"1699\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Call-center-story-1-scaled.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Call center story 1\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/Call-center-story-1-scaled.jpg 2548w, https:\/\/attensi.com\/wp-content\/uploads\/Call-center-story-1-1280x853.jpg 1280w, https:\/\/attensi.com\/wp-content\/uploads\/Call-center-story-1-1536x1024.jpg 1536w, https:\/\/attensi.com\/wp-content\/uploads\/Call-center-story-1-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 2548px) 100vw, 2548px\" \/>                    <\/div>\n\n                  \n                \n              <\/div>\n\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n      <\/div>\n    <\/div>\n\n  \n\n  <style>section.pb-hero.bg-storm{background:#1B2231}section.pb-hero.bg-stormlight{background:#20293C}section.pb-hero h1 span:not(.heading-icon){color:#56BCCF}section.pb-hero .lead{line-height:1.5;font-family:\"avenir-book\",sans-serif}@media screen and (min-width:90em){section.pb-hero .lead{font-size:1.625rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-hero .lead{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero .lead{font-size:1.25rem}}@media screen and (max-width:47.9375em){section.pb-hero .lead{font-size:1.25rem}}section.pb-hero ul.buttons{list-style:none;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:row wrap;flex-flow:row wrap}@media screen and (min-width:62.0625em){section.pb-hero ul.buttons{margin:-0.6875rem}section.pb-hero ul.buttons li{padding:0.6875rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero ul.buttons{margin:-0.6875rem}section.pb-hero ul.buttons li{padding:0.6875rem}}@media screen and (max-width:47.9375em){section.pb-hero ul.buttons{margin:-0.375rem}section.pb-hero ul.buttons li{padding:0.375rem}section.pb-hero 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(max-width:47.9375em){section.pb-hero.left-right .main-grid{grid-row-gap:2.625rem}}@media screen and (min-width:90em){section.pb-hero.left-right .bg-grid .content-col .padding-el{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-hero.left-right .bg-grid .content-col .padding-el{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero.left-right .bg-grid .content-col .padding-el{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-hero.left-right .bg-grid .content-col .padding-el{padding:2.5rem 0}}section.pb-hero.left-right .bg-grid .content-col .padding-el.no-top-padding{padding-top:0!important}section.pb-hero.left-right .bg-grid .content-col .padding-el.no-bottom-padding{padding-bottom:0!important}section.pb-hero.left-right h1{line-height:1.2}@media screen and (min-width:90em){section.pb-hero.left-right h1{font-size:4.0625rem}section.pb-hero.left-right h1:not(:last-child){margin-bottom:1.5625rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-hero.left-right h1{font-size:2.875rem}section.pb-hero.left-right h1:not(:last-child){margin-bottom:1.5625rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero.left-right h1{font-size:2.375rem}section.pb-hero.left-right h1:not(:last-child){margin-bottom:1.5625rem}}@media screen and (max-width:47.9375em){section.pb-hero.left-right h1{font-size:1.875rem}section.pb-hero.left-right h1:not(:last-child){margin-bottom:1.5625rem}}section.pb-hero.left-right .heading-icon img{height:auto;vertical-align:middle;-webkit-transform:translateY(-6%);transform:translateY(-6%)}@media screen and (min-width:90em){section.pb-hero.left-right .heading-icon img{width:4.375rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-hero.left-right .heading-icon img{width:3.75rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero.left-right .heading-icon img{width:3.4375rem}}@media screen and (max-width:47.9375em){section.pb-hero.left-right .heading-icon img{width:2.5rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero.left-right ul.buttons{-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:column nowrap;flex-flow:column nowrap}section.pb-hero.left-right ul.buttons li .btn{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}section.pb-hero.left-right .img-wrapper{padding-bottom:56.25%}section.pb-hero.left-right.only-breadcrumbs .bg-grid .content-col .padding-el{padding-top:1.5rem!important}section.pb-hero.left-right.only-breadcrumbs .main-grid{display:none}@media screen and (min-width:90em){section.pb-hero.full-bg .bg-grid .content-col .padding-el{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-hero.full-bg .bg-grid 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h1{font-size:4rem}section.pb-hero.full-bg h1:not(:last-child){margin-bottom:1.25rem}}@media screen and (max-width:47.9375em){section.pb-hero.full-bg h1{font-size:2.5rem}section.pb-hero.full-bg h1:not(:last-child){margin-bottom:1.125rem}}section.pb-hero.full-bg .heading-icon img{height:auto;vertical-align:middle}@media screen and (min-width:90em){section.pb-hero.full-bg .heading-icon img{width:4.875rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-hero.full-bg .heading-icon img{width:4.375rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero.full-bg .heading-icon img{width:4.0625rem}}@media screen and (max-width:47.9375em){section.pb-hero.full-bg .heading-icon img{width:2.5rem}}section.pb-hero.full-bg .bg-grid .bg-col .herooverlay{position:absolute;left:0;width:100%;height:100%;bottom:0;opacity:0.3}@media screen and (min-width:62.0625em){section.pb-hero.full-bg .block-inner.flipped .bg-grid .bg-col .herooverlay{background:-webkit-gradient(linear,left top,right top,from(rgba(27,34,49,0)),to(#1b2231));background:linear-gradient(90deg,rgba(27,34,49,0) 0%,#1b2231 100%)}}@media screen and (max-width:62em){section.pb-hero.full-bg .block-inner.flipped .bg-grid .bg-col .herooverlay{background:rgba(27,34,49,0.7)}}@media screen and (min-width:62.0625em){section.pb-hero.full-bg .block-inner.standard .bg-grid .bg-col .herooverlay{background:-webkit-gradient(linear,left top,right top,from(#1b2231),to(rgba(27,34,49,0)));background:linear-gradient(90deg,#1b2231 0%,rgba(27,34,49,0) 100%)}}@media screen and (max-width:62em){section.pb-hero.full-bg .block-inner.standard .bg-grid .bg-col .herooverlay{background:rgba(27,34,49,0.7)}}@media screen and (min-width:62.0625em){section.pb-hero.full-bg ul.buttons{margin-top:2.1875rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero.full-bg ul.buttons{margin-top:1.5625rem}}@media screen and (max-width:47.9375em){section.pb-hero.full-bg ul.buttons{margin-top:1.5625rem}}section.pb-hero.transparent-video .main-grid.standard .img-col{grid-column:5\/-1;-ms-grid-row:1;grid-row:1;z-index:0}section.pb-hero.transparent-video .main-grid.standard .text-col{-ms-grid-row:1;grid-row:1;z-index:1}@media screen and (max-width:62em){section.pb-hero.transparent-video .img-col{grid-column:1\/-1!important;-ms-grid-row:2!important;grid-row:2!important}}body:not(.wp-admin).headerstyle-dark section.pb-hero:first-child,body:not(.wp-admin).headerstyle-default section.pb-hero:first-child{padding-top:var(--header-height)}body:not(.wp-admin).headerstyle-dark-transparent section.pb-hero:first-child .content-col{padding-top:var(--header-height)}<\/style>\n<\/section>\n\n\n<section class=\"pb-texteditor bg-stormlight  width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <h1>Varf\u00f6r \u00e4r telefonbaserad kundtj\u00e4nst viktigt f\u00f6r moderna f\u00f6retag?<\/h1>\n<p>N\u00e4r dina kunder i slut\u00e4ndan kan skapa eller bryta ditt f\u00f6retag, \u00e4r det en viktig del av din framg\u00e5ng att ta hand om dessa kunder. En positiv kundupplevelse sk\u00f6rdar enorma bel\u00f6ningar, medan d\u00e5liga kan g\u00f6ra allvarlig skada.<\/p>\n<p>Din kundtj\u00e4nst kan mycket v\u00e4l vara dina kunders enda m\u00e4nskliga kontaktpunkt under hela deras resa med dig. Det \u00e4r viktigt att dina anst\u00e4llda \u00e4r utrustade med de telefonkunskaper de beh\u00f6ver f\u00f6r att l\u00f6sa problem och l\u00e4mna ett best\u00e5ende positivt intryck.<\/p>\n                <\/div>\n            \n        <\/div>\n\n                    <div class=\"global-buttons-wrapper fade-me\">\n                <ul>\n                    <li>\n                        <a class=\"btn arr\" href=\"https:\/\/attensi.com\/sv\/boka-en-demo\/\" target=\"_self\">Boka en demo<\/a>\n                    <\/li>\n                <\/ul>\n            <\/div>\n        \n    <\/div>\n\n    <style>@media screen and (min-width:90em){section.pb-texteditor{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-texteditor{padding:2.5rem 0}}section.pb-texteditor.no-top-padding{padding-top:0!important}section.pb-texteditor.no-bottom-padding{padding-bottom:0!important}section.pb-texteditor.bg-storm{background:#1B2231}section.pb-texteditor.bg-stormlight{background:#20293C}section.pb-texteditor.bg-storm :not(.btn),section.pb-texteditor.bg-storm ul li::marker,section.pb-texteditor.bg-stormlight :not(.btn),section.pb-texteditor.bg-stormlight ul li::marker{color:#FFFFFF}section.pb-texteditor.bg-storm .the-content blockquote,section.pb-texteditor.bg-stormlight .the-content blockquote{border-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default{color:#FFFFFF;border-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr:after,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default:after{background-color:#56BCCF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr:hover,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default:hover{background:rgba(86,188,207,0.2)}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent-arr,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent-arr{border-color:#56BCCF;color:#56BCCF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent-arr:after,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent-arr:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent:after{background-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent-arr:hover,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent-arr:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent:hover{background:rgba(86,188,207,0.2)}@media screen and (min-width:62.0625em){section.pb-texteditor .link-wrap:not(:first-child){margin-top:1.875rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor .link-wrap:not(:first-child){margin-top:1.875rem}}@media screen and (max-width:47.9375em){section.pb-texteditor .link-wrap:not(:first-child){margin-top:1.25rem}}section.pb-texteditor .main-grid .global-buttons-wrapper,section.pb-texteditor .main-grid .intro-section{grid-column:1\/-1}@media screen and (min-width:90em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:4\/-4}section.pb-texteditor.width-narrow .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:6;grid-column:1\/7}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:3\/-3}section.pb-texteditor.width-narrow .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:8;grid-column:1\/9}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:2\/-2}section.pb-texteditor.width-narrow .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:10;grid-column:1\/11}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:1\/-1}}@media screen and (min-width:90em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:3\/-3}section.pb-texteditor.width-broader .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:8;grid-column:1\/9}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:2\/-2}section.pb-texteditor.width-broader .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:11;grid-column:1\/12}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:1\/-1;padding-left:5%;padding-right:5%}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:1\/-1;padding-right:5%}}@media screen and (min-width:90em){section.pb-texteditor.width-full .main-grid>div{grid-column:2\/-2}section.pb-texteditor.width-full .main-grid.left-align-container>div{-ms-grid-column:1;-ms-grid-column-span:10;grid-column:1\/11}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-full .main-grid>div{grid-column:2\/-2}section.pb-texteditor.width-full .main-grid.left-align-container>div{-ms-grid-column:1;-ms-grid-column-span:11;grid-column:1\/12}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-full .main-grid>div{grid-column:1\/-1}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-full .main-grid>div{grid-column:1\/-1}}@media screen and (min-width:90em){section.pb-texteditor.width-broader blockquote{margin-left:10%;margin-right:10%}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-broader blockquote{margin-left:8%;margin-right:8%}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-broader blockquote{margin-left:9%;margin-right:9%}}@media screen and (min-width:90em){section.pb-texteditor.width-full blockquote{margin-left:10%;margin-right:10%}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-full blockquote{margin-left:8%;margin-right:8%}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-full blockquote{margin-left:9%;margin-right:9%}}<\/style>\n<\/section>\n\n\n<section class=\"pb-columns bg-storm cols-4 \" >\n  <div class=\"structure-grid grid-12 grid-m-8 grid-s-4 side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading fade-me no-text\">Vilka \u00e4r f\u00f6rdelarna med telefontr\u00e4ning inom kundtj\u00e4nst f\u00f6r anst\u00e4llda och f\u00f6retag?<\/h2>\n        \n        \n      <\/div>\n    \n          <div class=\"items-grid grid-4 grid-m-2 grid-s-1 rg-40 rg-m-40 rg-s-25 flex jcc \">\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Mobile-player-friendly.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Konkurrensf\u00f6rdel<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Att ha v\u00e4nliga, hj\u00e4lpsamma och kunniga medarbetare i telefon kommer att l\u00e4mna ett positivt intryck p\u00e5 kunderna. Det ger ocks\u00e5 en bra plattform f\u00f6r dig att s\u00e4nda ditt varum\u00e4rkes v\u00e4rderingar.<\/p>\n<p>Att leverera bra kundservice kan f\u00f6rvandla dina kunder till varum\u00e4rkesf\u00f6respr\u00e5kare, med fem g\u00e5nger st\u00f6rre sannolikhet f\u00f6r konsumenter att rekommendera ett varum\u00e4rke efter en positiv upplevelse.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Happy.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>F\u00f6rb\u00e4ttrad kundn\u00f6jdhet<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Tr\u00e4na dina medarbetare att leverera en mer personlig upplevelse, d\u00e4r kunden k\u00e4nner att de blir h\u00f6rda, f\u00f6rst\u00e5dda och en l\u00f6sning n\u00e5s snabbt.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Graph-up.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Hj\u00e4lper till att \u00f6ka f\u00f6rs\u00e4ljningen<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Riktiga samtal med kunder \u00e4r en fantastisk plattform f\u00f6r f\u00f6rs\u00e4ljning, merf\u00f6rs\u00e4ljning och korsf\u00f6rs\u00e4ljning.<\/p>\n<p>Ge dina anst\u00e4llda produktkunskaper och tekniker f\u00f6r att uppmuntra kunder att k\u00f6pa nya, uppgraderade eller relaterade produkter och tj\u00e4nster.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Employee-Churn-1.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>\u00d6kad kundbeh\u00e5llning<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Med 7 av 10 kunder som g\u00e5r bort fr\u00e5n ett varum\u00e4rke efter en d\u00e5lig upplevelse, \u00e4r det uppenbart vilken inverkan kundservice har p\u00e5 kundbeh\u00e5llande.<\/p>\n<p>Kom ih\u00e5g att det \u00e4r mycket dyrare att f\u00e5 en ny kund \u00e4n att beh\u00e5lla en.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n              <\/div>\n    \n\n          <div class=\"global-buttons-wrapper fade-me\">\n        <ul>\n          <li><a class=\"btn arr\" href=\"https:\/\/attensi.com\/sv\/boka-en-demo\/\" target=\"_self\">Boka en demo<\/a><\/li>\n        <\/ul>\n      <\/div>\n    \n  <\/div>\n\n  <style>@media screen and (min-width:90em){section.pb-columns{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-columns{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-columns{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-columns{padding:2.5rem 0}}section.pb-columns.no-top-padding{padding-top:0!important}section.pb-columns.no-bottom-padding{padding-bottom:0!important}section.pb-columns.bg-storm .block-heading,section.pb-columns.bg-storm .intro-text *,section.pb-columns.bg-storm .item .text-col .link-wrap .arrow-link,section.pb-columns.bg-storm .item .text-col h3,section.pb-columns.bg-storm .preheading,section.pb-columns.bg-storm .the-content-small *,section.pb-columns.bg-stormlight .block-heading,section.pb-columns.bg-stormlight .intro-text *,section.pb-columns.bg-stormlight .item .text-col .link-wrap 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.text-col{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:column nowrap;flex-flow:column nowrap}section.pb-columns .item .text-col h3 span{color:#56BCCF}section.pb-columns .item .text-col h3,section.pb-columns .item .text-col p{line-height:1.5}section.pb-columns .item .text-col .link-wrap:not(:last-child),section.pb-columns .item .text-col h3:not(:last-child),section.pb-columns .item .text-col p:not(:last-child){margin-bottom:0.9375rem}section.pb-columns .item .text-col .link-wrap{margin-top:auto}section.pb-columns .item .text-col .link-wrap .arrow-link{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:inherit;text-decoration:none;font-weight:900}section.pb-columns .item .text-col .link-wrap .arrow-link:after{margin-left:0.5rem;display:inline-block;position:relative;content:\"\";-webkit-mask-position:center;mask-position:center;-webkit-mask-size:100%;mask-size:100%;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;-webkit-mask-image:url(\"\/wp-content\/themes\/attensi2022-live\/assets\/arrow.svg\");mask-image:url(\"\/wp-content\/themes\/attensi2022-live\/assets\/arrow.svg\");background-color:#56BCCF;height:0.9375rem;width:0.9375rem;min-height:0.9375rem;min-width:0.9375rem;-webkit-transition:-webkit-transform 0.3s;transition:-webkit-transform 0.3s;transition:transform 0.3s;transition:transform 0.3s,-webkit-transform 0.3s}section.pb-columns .item .text-col .link-wrap .arrow-link:hover:after{-webkit-transform:translateX(3px);transform:translateX(3px)}section.pb-columns .item .text-col .link-wrap .arrow-link{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between}@media screen and 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.img-col .img-wrap-default.wrap-icon{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}section.pb-columns .item .img-col .img-wrap-default.wrap-icon img{width:100%;height:100%;-o-object-fit:contain;object-fit:contain;max-height:6.875rem}@media screen and (min-width:90em){section.pb-columns .item .img-col .img-wrap-default.wrap-icon{height:12.875rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-columns .item .img-col .img-wrap-default.wrap-icon{height:11.25rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-columns .item .img-col .img-wrap-default.wrap-icon{height:11.25rem}}@media screen and (max-width:47.9375em){section.pb-columns .item .img-col .img-wrap-default.wrap-icon{height:13.75rem}}section.pb-columns .item .img-col .img-wrapper{padding-bottom:56.25%}section.pb-columns .btn-wrap{text-align:center}<\/style>\n<\/section>\n\n\n<section class=\"pb-accordion bg-white \" >\n\n  <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading \">Vilka \u00e4r f\u00f6rdelarna med telefontr\u00e4ning inom kundtj\u00e4nst f\u00f6r anst\u00e4llda?<\/h2>\n        \n                  <div class=\"intro-text narrow\">\n            <p>Telefontr\u00e4ning f\u00f6r anst\u00e4llda har en positiv inverkan p\u00e5 mer \u00e4n bara deras kundservice. F\u00f6rdelarna \u00e4r utbredda i hela din organisation.<\/p>\n          <\/div>\n        \n      <\/div>\n    \n\n\n          <div class=\"accordion-section fade-me\">\n        <div class=\"accordion\">\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">F\u00f6rb\u00e4ttrar kommunikationsf\u00f6rm\u00e5gan<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Telefontr\u00e4ning fokuserar p\u00e5\u00a0<a href=\"https:\/\/attensi.com\/sv\/losningar\/medarbetarutbildning\/kommunikationutbildning\/\" target=\"_blank\" rel=\"noopener\">verbal kommunikation<\/a>, genom att f\u00f6rb\u00e4ttra medarbetarnas lyssnarf\u00f6rm\u00e5ga och deras f\u00f6rm\u00e5ga att st\u00e4lla relevanta, effektiva fr\u00e5gor.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Bygger sj\u00e4lvf\u00f6rtroende<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <div class=\"item mt-image with-lines fade-me faded\">\n<div class=\"text-col\">\n<div class=\"the-content-small\">\n<p>Interaktioner p\u00e5 telefonen kan vara skr\u00e4mmande, s\u00e5 ett bra utbildningsprogram \u00e4r ett som f\u00f6rbereder medarbetarna att ta sig an utmaningar med tillf\u00f6rsikt.<\/p>\n<\/div>\n<\/div>\n<\/div>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Bockmarkeringsikon<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>F\u00f6rb\u00e4ttrar f\u00f6rs\u00e4ljning, merf\u00f6rs\u00e4ljning och korsf\u00f6rs\u00e4ljning<\/p>\n<p>Utveckla dina anst\u00e4lldas produkt- och tj\u00e4nstkunskap samtidigt som de ger dem tekniker som uppmuntrar anst\u00e4llda att k\u00f6pa eller uppgradera.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Utvecklar probleml\u00f6sningsf\u00f6rm\u00e5ga<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Telefontr\u00e4ning ger medarbetarna kompetens att identifiera problem och hitta en snabb l\u00f6sning, som kan till\u00e4mpas p\u00e5 mer \u00e4n bara telefonkundtj\u00e4nst.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">V\u00e5rdar empati och emotionell intelligens<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Kunder vill ha en personlig upplevelse, och detta kan endast tillhandah\u00e5llas n\u00e4r en anst\u00e4lld kan f\u00f6rst\u00e5 och reagera p\u00e5 l\u00e4mpligt s\u00e4tt p\u00e5 hur en kund m\u00e5r. Telefonutbildning ger dina anst\u00e4llda kunskap och sj\u00e4lvf\u00f6rtroende att g\u00f6ra det p\u00e5 ett v\u00e4nligt, empatiskt s\u00e4tt.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n                  <\/div>\n      <\/div>\n    \n\n    \n\n  <\/div>\n\n  <style>@media screen and (min-width:90em){section.pb-accordion{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-accordion{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-accordion{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-accordion{padding:2.5rem 0}}section.pb-accordion.no-top-padding{padding-top:0!important}section.pb-accordion.no-bottom-padding{padding-bottom:0!important}section.pb-accordion.bg-white{background:#FFFFFF}section.pb-accordion.bg-storm .accordion .accordion-item .accordion-header,section.pb-accordion.bg-storm .block-heading,section.pb-accordion.bg-storm .intro-text *,section.pb-accordion.bg-storm .preheading,section.pb-accordion.bg-storm .the-content *,section.pb-accordion.bg-stormlight .accordion .accordion-item .accordion-header,section.pb-accordion.bg-stormlight .block-heading,section.pb-accordion.bg-stormlight .intro-text *,section.pb-accordion.bg-stormlight .preheading,section.pb-accordion.bg-stormlight .the-content *{color:#FFFFFF}section.pb-accordion.bg-storm .btn.arr,section.pb-accordion.bg-storm .btn.default,section.pb-accordion.bg-stormlight .btn.arr,section.pb-accordion.bg-stormlight .btn.default{color:#FFFFFF;border-color:#FFFFFF}section.pb-accordion.bg-storm .btn.arr:after,section.pb-accordion.bg-storm .btn.default:after,section.pb-accordion.bg-stormlight .btn.arr:after,section.pb-accordion.bg-stormlight .btn.default:after{background-color:#56BCCF}section.pb-accordion.bg-storm 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.wrapper,section.pb-accordion.bg-stormlight .flex-grid .item.img-always-hide .wrapper{border-color:rgba(255,255,255,0.5)}section.pb-accordion.bg-storm{background:#1B2231}section.pb-accordion.bg-stormlight{background:#20293C}section.pb-accordion .main-grid .global-buttons-wrapper,section.pb-accordion .main-grid .intro-section{grid-column:1\/-1}@media screen and (min-width:90em){section.pb-accordion .main-grid .accordion-section{grid-column:4\/-4}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-accordion .main-grid .accordion-section{grid-column:3\/-3}}@media screen and (min-width:48em) and (max-width:62em){section.pb-accordion .main-grid .accordion-section{grid-column:2\/-2}}@media screen and (max-width:47.9375em){section.pb-accordion .main-grid .accordion-section{grid-column:1\/-1}}section.pb-accordion .accordion-section{border-bottom:0}section.pb-accordion .accordion{border-top:0.0625rem solid #858d9f}section.pb-accordion .accordion 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.textwrap{-webkit-box-flex:1;-ms-flex:1;flex:1}@media screen and (min-width:90em){section.pb-accordion .accordion .accordion-item .accordion-body .the-content.has-icon{gap:20px}section.pb-accordion .accordion .accordion-item .accordion-body .the-content.has-icon .icwrap{width:60px}section.pb-accordion .accordion .accordion-item .accordion-body .grid-2 .the-content.has-icon{gap:15px}section.pb-accordion .accordion .accordion-item .accordion-body .grid-2 .the-content.has-icon .icwrap{width:40px}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-accordion .accordion .accordion-item .accordion-body .the-content.has-icon{gap:20px}section.pb-accordion .accordion .accordion-item .accordion-body .the-content.has-icon .icwrap{width:40px}section.pb-accordion .accordion .accordion-item .accordion-body .grid-2 .the-content.has-icon{gap:10px}section.pb-accordion .accordion .accordion-item .accordion-body .grid-2 .the-content.has-icon .icwrap{width:25px}}@media screen and (max-width:62em){section.pb-accordion .accordion .accordion-item .accordion-body .the-content.has-icon{gap:20px}section.pb-accordion .accordion .accordion-item .accordion-body .the-content.has-icon .icwrap{width:40px}}section.pb-accordion .accordion .accordion-item .accordion-header{width:100%;margin-bottom:0!important;cursor:pointer;line-height:1.3;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:inherit;text-align:initial;border:0}section.pb-accordion .accordion .accordion-item .accordion-header .h3{font-weight:350;line-height:133.333%;-webkit-transition:color 0.3s;transition:color 0.3s;-webkit-box-flex:1;-ms-flex:1;flex:1}section.pb-accordion .accordion .accordion-item .accordion-header .plus-minus{position:relative;width:1.125rem;height:1.125rem}section.pb-accordion .accordion .accordion-item .accordion-header .plus-minus:after,section.pb-accordion .accordion .accordion-item .accordion-header .plus-minus:before{content:\"\";position:absolute;background-color:#56BCCF;-webkit-transition:all 0.5s ease-in-out;transition:all 0.5s ease-in-out;-webkit-transform:rotate(-90deg);transform:rotate(-90deg);top:50%}section.pb-accordion .accordion .accordion-item .accordion-header .plus-minus:before{width:1.125rem;height:0.125rem;left:50%;margin-left:-0.625rem;margin-top:-0.0625rem;opacity:1}section.pb-accordion .accordion .accordion-item .accordion-header .plus-minus:after{width:0.125rem;height:1.125rem;left:50%;margin-left:-0.125rem;margin-top:-0.5625rem}section.pb-accordion .accordion .accordion-item.active .accordion-header{color:#56BCCF}section.pb-accordion .accordion .accordion-item.active .accordion-header .plus-minus:after{-webkit-transform:rotate(90deg);transform:rotate(90deg)}section.pb-accordion .accordion .accordion-item.active .accordion-header .plus-minus:before{-webkit-transform:rotate(90deg);transform:rotate(90deg);opacity:0}section.pb-accordion .accordion .accordion-item.active .accordion-body{-ms-grid-rows:1fr;grid-template-rows:1fr}section.pb-accordion .accordion .accordion-item.active .accordion-body>div{visibility:visible}@media screen and (min-width:62.0625em){section.pb-accordion .accordion .accordion-item .accordion-header{padding:1.25rem 0}section.pb-accordion .accordion .accordion-item .accordion-header .h3{font-size:1.5rem}section.pb-accordion .accordion .accordion-item .accordion-body>div .the-content{padding:0 0 1.25rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-accordion .accordion .accordion-item .accordion-header{padding:1.25rem 0}section.pb-accordion .accordion .accordion-item .accordion-header .h3{font-size:1.25rem}section.pb-accordion .accordion .accordion-item .accordion-body>div .the-content{padding:0 0 1.25rem 0}}@media screen and (max-width:47.9375em){section.pb-accordion .accordion .accordion-item .accordion-header{padding:1.25rem 0}section.pb-accordion .accordion .accordion-item .accordion-header .h3{font-size:1.125rem}section.pb-accordion .accordion .accordion-item .accordion-body>div .the-content{padding:0 0 1.25rem 0}}<\/style>\n<\/section>\n\n\n<section class=\"pb-checklist bg-storm glow-standard \" >\n    <div class=\"side-padding grid rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n                    <div class=\"intro-section fade-me\">\n\n                \n                                    <h2 class=\"block-heading no-text\">Varf\u00f6r v\u00e4lja Attensi f\u00f6r dina tr\u00e4ningsbehov?<\/h2>\n                \n                \n            <\/div>\n        \n                    <div class=\"items-wrapper grid rg-xxl-80 rg-xl-80 rg-60 rg-m-60 rg-s-40 fade-me\">\n\n                \n                    <div class=\"group grid rg-xxl-40 rg-xl-40 rg-30 rg-m-30 rg-s-20\">\n\n                        \n                                                    <div class=\"item-grid grid-4 grid-m-3 grid-s-1 flex jcc\">\n\n                                \n                                    <div class=\"item\">\n                                        <div class=\"item-inner-grid grid-rg-10 acc\">\n\n                                                                                            <div class=\"img-wrap\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Tick-New.svg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" \/><\/div>                                            \n                                            <p>F\u00f6rb\u00e4ttrad tr\u00e4ning genom gamification, simulering och avancerade VR, AR och 3D interaktiva upplevelser.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                \n                                    <div class=\"item\">\n                                        <div class=\"item-inner-grid grid-rg-10 acc\">\n\n                                                                                            <div class=\"img-wrap\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Tick-New.svg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" \/><\/div>                                            \n                                            <p>Tr\u00e4ning levererad var som helst, n\u00e4r som helst och tillg\u00e4nglig p\u00e5 flera enheter p\u00e5 \u00f6ver 30 spr\u00e5k. L\u00e4mplig f\u00f6r storskaliga internationella organisationer.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                \n                                    <div class=\"item\">\n                                        <div class=\"item-inner-grid grid-rg-10 acc\">\n\n                                                                                            <div class=\"img-wrap\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Tick-New.svg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" \/><\/div>                                            \n                                            <p>Enkel integration med befintligt utbildnings-LMS.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                \n                            <\/div>\n                        \n                    <\/div>\n\n                \n            <\/div>\n        \n                    <div class=\"global-buttons-wrapper fade-me\">\n                <ul>\n                    \n                                                    <li>\n                                <a class=\"btn accent\" href=\"https:\/\/attensi.com\/sv\/boka-en-demo\/\" target=\"_self\">Boka en demo<\/a>\n                            <\/li>\n                                                            <\/ul>\n            <\/div>\n        \n    <\/div>\n\n    <style>@media screen and (min-width:90em){section.pb-checklist{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-checklist{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-checklist{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-checklist{padding:2.5rem 0}}section.pb-checklist.no-top-padding{padding-top:0!important}section.pb-checklist.no-bottom-padding{padding-bottom:0!important}section.pb-checklist .block-heading,section.pb-checklist .group-heading,section.pb-checklist .intro-text *,section.pb-checklist .item *,section.pb-checklist .preheading{color:#FFFFFF}section.pb-checklist .btn.arr,section.pb-checklist .btn.default{color:#FFFFFF;border-color:#FFFFFF}section.pb-checklist .btn.arr:after,section.pb-checklist .btn.default:after{background-color:#56BCCF}section.pb-checklist .btn.arr:hover,section.pb-checklist .btn.default:hover{background:rgba(86,188,207,0.2)}section.pb-checklist .btn.accent,section.pb-checklist .btn.accent-arr{border-color:#56BCCF;color:#56BCCF}section.pb-checklist .btn.accent-arr:after,section.pb-checklist .btn.accent:after{background-color:#FFFFFF}section.pb-checklist .btn.accent-arr:hover,section.pb-checklist .btn.accent:hover{background:rgba(86,188,207,0.2)}section.pb-checklist.bg-storm{background:#1B2231}section.pb-checklist.bg-storm .item-grid .item{background:#20293C}section.pb-checklist.bg-stormlight{background:#20293C}section.pb-checklist.bg-stormlight .item-grid .item{background:#1B2231}section.pb-checklist.glow-standard .item-grid .item .img-wrap img{-webkit-filter:drop-shadow(0 0 6px #27E4FF);filter:drop-shadow(0 0 6px #27E4FF)}section.pb-checklist.glow-impact .item-grid .item .img-wrap img{-webkit-filter:drop-shadow(0 0 6px #047527);filter:drop-shadow(0 0 6px #047527)}section.pb-checklist .items-wrapper .group-heading{text-align:center;font-weight:900;color:#56BCCF}@media screen and (min-width:90em){section.pb-checklist .items-wrapper .group-heading{font-size:2rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-checklist .items-wrapper .group-heading{font-size:1.875rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-checklist .items-wrapper .group-heading{font-size:1.375rem}}@media screen and (max-width:47.9375em){section.pb-checklist .items-wrapper .group-heading{font-size:1.125rem}}section.pb-checklist .items-wrapper .item-grid .item{text-align:center;border-radius:0.3125rem;border:0.0625rem solid #56BCCF}section.pb-checklist .items-wrapper .item-grid .item .item-inner-grid{height:100%}section.pb-checklist .items-wrapper .item-grid .item .img-wrap img{width:auto}section.pb-checklist .items-wrapper .item-grid .item p{line-height:1.5}@media screen and (min-width:90em){section.pb-checklist .items-wrapper .item-grid .item p{font-size:1.375rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-checklist .items-wrapper .item-grid .item p{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-checklist .items-wrapper .item-grid .item p{font-size:1.25rem}}@media screen and (max-width:47.9375em){section.pb-checklist .items-wrapper .item-grid .item p{font-size:1.125rem}}@media screen and (min-width:90em){section.pb-checklist .items-wrapper .item-grid .item{padding:2.5rem}section.pb-checklist .items-wrapper .item-grid .item .img-wrap img{height:3rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-checklist .items-wrapper .item-grid .item{padding:1.875rem}section.pb-checklist .items-wrapper .item-grid .item .img-wrap img{height:3rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-checklist .items-wrapper .item-grid .item{padding:2rem 2.5rem}section.pb-checklist .items-wrapper .item-grid .item .img-wrap img{height:3rem}}@media screen and (max-width:47.9375em){section.pb-checklist .items-wrapper .item-grid .item{padding:1.5rem 2.5rem}section.pb-checklist .items-wrapper .item-grid .item .img-wrap{display:none}}<\/style>\n<\/section>\n\n\n<section class=\"pb-imagevideo bg-white mt-image one-col-wide \" >\n\n  <div class=\"main-grid grid side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading \">Vilka \u00e4r viktiga telefonkunskaper f\u00f6r en anst\u00e4lld?<\/h2>\n        \n                  <div class=\"intro-text narrow \">\n            <p>Interaktioner via en telefon kan ofta visa sig vara sv\u00e5rare \u00e4n personligen. Du kan inte se en persons kroppsspr\u00e5k genom telefonen, vilket kan vara nyckeln till att f\u00f6rst\u00e5 hur n\u00e5gon m\u00e5r.<\/p>\n          <\/div>\n        \n      <\/div>\n    \n    <div class=\"content-grid grid-12 grid-m-8 grid-s-4 rg-30 rg-m-40 rg-s-30 ac\">\n      <div class=\"media-col\">\n\n        \n                      <div class=\"img-wrap-default fade-me none\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"1085\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-1280x1085.png\" class=\"attachment-large size-large\" alt=\"call centers\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-1280x1085.png 1280w, https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-720x610.png 720w, https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-768x651.png 768w, https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-1536x1302.png 1536w, https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-150x127.png 150w, https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image.png 1680w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/>            <\/div>\n          \n        \n      <\/div>\n      <div class=\"text-col grid rg-30 fade-me\">\n\n        \n                  <div class=\"col-grid grid\">\n\n            <div class=\"the-content\"><p style=\"text-align: center;\">F\u00f6r att f\u00f6rhindra missf\u00f6rst\u00e5nd finns det n\u00e5gra viktiga f\u00e4rdigheter som en anst\u00e4lld beh\u00f6ver f\u00f6r att kunna leverera en exceptionell kundupplevelse \u00f6ver telefon.<\/p>\n<\/div>\n            \n          <\/div>\n        \n        \n      <\/div>\n    <\/div>\n\n    \n  <\/div>\n\n  <style>@media screen and (min-width:90em){section.pb-imagevideo{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-imagevideo{padding:4.5rem 0}}@media 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.media-col{grid-column:2\/-2}section.pb-imagevideo .content-grid .text-col{grid-column:3\/-3}}@media screen and (max-width:62em){section.pb-imagevideo .content-grid>div{grid-column:1\/-1}}@media screen and (min-width:62.0625em){section.pb-imagevideo.two-col .text-col .col-grid{-ms-grid-columns:(minmax(0,1fr))[2];grid-template-columns:repeat(2,minmax(0,1fr))}}@media screen and (min-width:48em){section.pb-imagevideo.one-col-narrow .text-col .col-grid{max-width:25rem;margin:0 auto}}section.pb-imagevideo .img-wrap-default.none img{width:100%;height:auto}@media screen and (min-width:62.0625em){section.pb-imagevideo .text-col .the-content p{line-height:1.4}}section.pb-imagevideo .img-wrapper{padding-bottom:56.25%}section.pb-imagevideo .col-heading{line-height:1.2}@media screen and (min-width:90em){section.pb-imagevideo .col-heading{font-size:1.75rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-imagevideo .col-heading{font-size:1.375rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-imagevideo .col-heading{font-size:1.625rem}}@media screen and (max-width:47.9375em){section.pb-imagevideo .col-heading{font-size:1.375rem}}section.pb-imagevideo .col-heading{text-align:center}section.pb-imagevideo .cite{line-height:1.5}@media screen and (min-width:90em){section.pb-imagevideo .cite{font-size:1.25rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-imagevideo .cite{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-imagevideo .cite{font-size:1.25rem}}@media screen and (max-width:47.9375em){section.pb-imagevideo .cite{font-size:1.125rem}}section.pb-imagevideo .cite{text-align:center;font-weight:900}<\/style>\n<\/section>\n\n\n<section class=\"pb-accordion bg-white no-top-padding\" >\n\n  <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n    \n\n\n          <div class=\"accordion-section fade-me\">\n        <div class=\"accordion\">\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Aktivt lyssnande och effektivt ifr\u00e5gas\u00e4ttande<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Aktivt lyssnande \u00e4r en viktig del av telefonkundservice. Det l\u00e5ter kunden veta att de \u00e4r f\u00f6rst\u00e5dda, utan att beh\u00f6va se deras kroppsspr\u00e5k eller ansiktsuttryck.<\/p>\n<p>Effektiva f\u00f6rh\u00f6r s\u00e4kerst\u00e4ller att dina anst\u00e4llda snabbt kommer till k\u00e4llan till problemet, vilket p\u00e5skyndar interaktioner s\u00e5 att de kan hj\u00e4lpa fler kunder p\u00e5 mycket kortare tid.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Tone of voice<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Tone of voice \u00e4r bara en av de v\u00e4sentliga delarna av effektiv kundservice. Dina medarbetare beh\u00f6ver uttrycka v\u00e4nlighet, p\u00e5litlighet, f\u00f6rst\u00e5else och mer genom sin r\u00f6st ensam.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">F\u00f6rs\u00e4ljningstekniker<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Att kunna uppmuntra och ge r\u00e5d till kunder snarare \u00e4n att anv\u00e4nda ett kraftfullt spr\u00e5k \u00e4r nyckeln till att ge en exceptionell och l\u00f6nsam kundupplevelse.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Hantera sv\u00e5ra kunder och situationer<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Dina medarbetare m\u00e5ste vara beredda att hantera k\u00e4nslom\u00e4ssiga kunder och andra typer av sv\u00e5ra situationer.<\/p>\n<p>Ge dem f\u00e4rdigheter att hantera dessa problem professionellt genom kundtj\u00e4nst telefon kompetenstr\u00e4ning.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Samtalskontroll och tidshantering<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Samtalskontroll \u00e4r en viktig f\u00e4rdighet som h\u00e5ller telefoninteraktioner snabba och produktiva. Tid \u00e4r avg\u00f6rande f\u00f6r b\u00e5de ditt f\u00f6retag och dina kunder. Och dina medarbetare m\u00e5ste kunna n\u00e5 l\u00f6sningar s\u00e5 snabbt som m\u00f6jligt.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Probleml\u00f6sning och konfliktl\u00f6sning<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Anst\u00e4llda m\u00e5ste kunna l\u00f6sa kundens problem och f\u00e5 dem tillbaka ombord, l\u00f6sa eventuella konflikter professionellt och i godo.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Kunskap om produkter och tj\u00e4nster<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Produkt- och tj\u00e4nstekunskap \u00e4r det som g\u00f6r att din personal kan utveckla n\u00e5gon av sina andra kundservicef\u00e4rdigheter, s\u00e5som f\u00f6rs\u00e4ljning och probleml\u00f6sning.<\/p>\n<p>Anst\u00e4llda m\u00e5ste till fullo f\u00f6rst\u00e5 vad de har att g\u00f6ra med och vilka alternativ som finns f\u00f6r att n\u00e5 en snabb l\u00f6sning.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n                  <\/div>\n      <\/div>\n    \n\n          <div class=\"global-buttons-wrapper fade-me\">\n        <ul>\n          \n                          <li>\n                <a class=\"btn default\" href=\"https:\/\/attensi.com\/sv\/boka-en-demo\/\" target=\"_self\">Boka en demo<\/a>\n              <\/li>\n                              <\/ul>\n      <\/div>\n    \n\n  <\/div>\n\n  \n<\/section>\n\n\n<section class=\"pb-accordion bg-stormlight \" >\n\n  <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading \">Vilka \u00e4r huvudtyperna av kundtj\u00e4nsttelefontr\u00e4ning?<\/h2>\n        \n                  <div class=\"intro-text narrow\">\n            <p>F\u00f6r att t\u00e4cka alla viktiga telefonkunskaper finns det olika typer av kundtj\u00e4nsttelefontr\u00e4ning.<\/p>\n          <\/div>\n        \n      <\/div>\n    \n\n\n          <div class=\"accordion-section fade-me\">\n        <div class=\"accordion\">\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Telefontr\u00e4ning for nyanst\u00e4llda i kundtj\u00e4nst<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <div class=\"item mt-image with-lines fade-me faded\">\n<div class=\"text-col\">\n<div class=\"the-content-small\">\n<p>Nyanst\u00e4llda beh\u00f6ver l\u00e4ra sig b\u00e5de dina produkter och dina system. Introduktionsutbildning \u00e4r ditt s\u00e4tt att s\u00e4kerst\u00e4lla att de har all kunskap de beh\u00f6ver f\u00f6r att k\u00e4nna sig trygga och framg\u00e5ngsrika i sina nya roller.<\/p>\n<\/div>\n<\/div>\n<\/div>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Kunskap om produkter och tj\u00e4nster<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Detta \u00e4r viktigt f\u00f6r att kunna hj\u00e4lpa kunder med eventuella problem de har. N\u00e4r kunderna kan g\u00f6ra s\u00e5 mycket research sj\u00e4lva m\u00e5ste produkt- och tj\u00e4nstekunskapen fr\u00e5n ditt kundtj\u00e4nstteam g\u00e5 till n\u00e4sta niv\u00e5.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">F\u00f6rs\u00e4ljningstr\u00e4ning<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Bara f\u00f6r att de inte formellt \u00e4r en del av s\u00e4ljteamet betyder det inte att ditt kundserviceteam inte kan hj\u00e4lpa din f\u00f6rs\u00e4ljnings framg\u00e5ng som organisation.<\/p>\n<p>Ge dina anst\u00e4llda m\u00f6jlighet att g\u00e5 ut\u00f6ver det med s\u00e4ljtr\u00e4ning.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Akut- och tidsk\u00e4nslig tr\u00e4ning<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Denna tr\u00e4ning \u00e4r viktig, eftersom tv\u00e5 tredjedelar av kunderna ser snabbhet lika viktigt som pris.<\/p>\n<p>Ge dina anst\u00e4llda f\u00f6rm\u00e5gan att arbeta snabbt och effektivt, vilket ger en exceptionell kundupplevelse.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Kundtj\u00e4nst p\u00e5 flera plattformar<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Kundtj\u00e4nsttelefontr\u00e4ning kan integreras i utbildningsprogram som hj\u00e4lper dina anst\u00e4llda att leverera exceptionell kundservice p\u00e5 flera plattformar, s\u00e5som e-post eller chattrum online.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n                  <\/div>\n      <\/div>\n    \n\n    \n\n  <\/div>\n\n  \n<\/section>\n\n\n<section class=\"pb-columns bg-storm cols-3 \" >\n  <div class=\"structure-grid grid-12 grid-m-8 grid-s-4 side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading fade-me \"><span>Hur du genomf\u00f6r din tr\u00e4ning framg\u00e5ngsrikt<\/h2>\n        \n                  <div class=\"intro-text fade-me narrow \">\n            <div class=\"intro-section fade-me faded\">\n<div class=\"intro-text fade-me narrow faded\">\n<p>Det finns flera s\u00e4tt att se till att din tr\u00e4ning blir s\u00e5 effektiv som m\u00f6jligt.<\/p>\n<\/div>\n<\/div>\n          <\/div>\n        \n      <\/div>\n    \n          <div class=\"items-grid grid-3 grid-m-2 grid-s-1 rg-40 rg-m-40 rg-s-25 flex jcc \">\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-3D-engine-1.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Engagerande inneh\u00e5ll<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Att engagera dina anst\u00e4llda \u00e4r nyckeln till ett effektivt tr\u00e4ningsprogram. Det s\u00e4kerst\u00e4ller att anst\u00e4llda inte bara genomf\u00f6r tr\u00e4ningen utan upprepar.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Retry.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>P\u00e5g\u00e5ende tr\u00e4ning<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Att tillhandah\u00e5lla konsekvent och upprepad tr\u00e4ning \u00e4r hur du g\u00f6r tr\u00e4ningen effektiv och uppmuntrar rollbeh\u00e4rskning.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Multiplatform.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Tillg\u00e4nglig<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p><a href=\"https:\/\/attensi.com\/learn\/bitesize-learning\/\" target=\"_blank\" rel=\"noopener\">Bite-sized<\/a>\u00a0och l\u00e4ttillg\u00e4ngliga utbildningar g\u00f6r det l\u00e4ttare f\u00f6r medarbetarna att upprepa utbildningen n\u00e4r och var de kan och att l\u00e4ra sig p\u00e5 det s\u00e4tt som passar dem b\u00e4st.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n              <\/div>\n    \n\n          <div class=\"global-buttons-wrapper fade-me\">\n        <ul>\n          <li><a class=\"btn arr\" href=\"https:\/\/attensi.com\/sv\/boka-en-demo\/\" target=\"_self\">Boka en demo<\/a><\/li>\n        <\/ul>\n      <\/div>\n    \n  <\/div>\n\n  \n<\/section>\n\n\n<section class=\"pb-texteditor bg-white  width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <h2>Varf\u00f6r v\u00e4lja gamification och simulering?<\/h2>\n<p>Traditionella tr\u00e4ningsprogram kan vara tr\u00e5kiga, tr\u00e5kiga och oinspirerande. Anst\u00e4llda fruktar att slutf\u00f6ra det, och om de g\u00f6r det \u00e4r de glada \u00f6ver att se baksidan av det.<\/p>\n<p>Problemet? De \u00e4r inte motiverade att <a href=\"https:\/\/attensi.com\/sv\/insikt\/artiklar\/de-3-grunderna-for-effektiv-gamification-i-traning\/\">upprepa tr\u00e4ning.<\/a> Detta \u00e4r en absolut n\u00f6dv\u00e4ndighet f\u00f6r att \u00f6verbrygga kunskapsklyftan. Gamification \u00e4r bokstavligen en game changer.<\/p>\n<p>Anst\u00e4llda kan ta en aktiv roll i sitt l\u00e4rande. De motiveras av roliga uppgifter och sund t\u00e4vling f\u00f6r att upprepa tr\u00e4ningen och uppn\u00e5 rollm\u00e4sterskap. Attensi har anv\u00e4nt gamification f\u00f6r att <a href=\"https:\/\/attensi.com\/success-stories\/scentsational-success-game-based-training-helps-the-fragrance-shop-close-98-of-the-knowledge-gap\/\" target=\"_blank\" rel=\"noopener\">minska kunskapsklyftan med \u00f6ver 90%<\/a>. Statistiken talar f\u00f6r sig sj\u00e4lv.<\/p>\n<p>Simulering har anv\u00e4nts i \u00e5rtionden i jobb som pilotering och kirurgi, men f\u00f6rst nu f\u00f6rverkligas dess till\u00e4mpningar inom L&amp;D, inom n\u00e4stan alla branscher.<\/p>\n<p>I kundtj\u00e4nsttelefontr\u00e4ning kan det vara sv\u00e5rt att \u00f6va p\u00e5 telefonsamtal, vilket kan vara riskabelt. Inte ens anst\u00e4lld-anst\u00e4lld rollspel ger en korrekt bild av vad team kan f\u00f6rv\u00e4nta sig.<\/p>\n<p>En of\u00f6rberedd, nerv\u00f6s anst\u00e4lld \u00e4r mer ben\u00e4gen att g\u00f6ra kostsamma misstag och potentiellt f\u00f6rlora flera kunder innan de k\u00e4nner sig tillr\u00e4ckligt trygga f\u00f6r att skapa exceptionella kundupplevelser.<\/p>\n<p>Simuleringar eliminerar denna risk genom att skapa en uppslukande telefonkundtj\u00e4nstupplevelse. Du tillhandah\u00e5ller en s\u00e4ker milj\u00f6 f\u00f6r anst\u00e4llda att \u00f6va p\u00e5 verklighetstrogna scenarier, innan de sedan g\u00e5r in i verkliga situationer v\u00e4l \u00f6vade och trygga i sin roll.<\/p>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-imagevideo bg-storm mt-image two-col \" >\n\n  <div class=\"main-grid grid side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading \">Enkel integration<\/h2>\n        \n                  <div class=\"intro-text narrow \">\n            <p>Attensis tr\u00e4ningsl\u00f6sningar integreras enkelt i befintligt utbildnings-LMS.<\/p>\n          <\/div>\n        \n      <\/div>\n    \n    <div class=\"content-grid grid-12 grid-m-8 grid-s-4 rg-30 rg-m-40 rg-s-30 ac\">\n      <div class=\"media-col\">\n\n        \n                      <div class=\"img-wrap-default fade-me none\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"716\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-1280x716.png\" class=\"attachment-large size-large\" alt=\"PORTAL illustration\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-1280x716.png 1280w, https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-720x403.png 720w, https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-768x430.png 768w, https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-1536x859.png 1536w, https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-2048x1146.png 2048w, https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-150x84.png 150w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/>            <\/div>\n          \n        \n      <\/div>\n      <div class=\"text-col grid rg-30 fade-me\">\n\n        \n                  <div class=\"col-grid grid\">\n\n            <div class=\"the-content\"><p>Vi tillhandah\u00e5ller data som visualiserar inl\u00e4rningskurvan, s\u00e5 att du kan se effekten av v\u00e5ra utbildningsl\u00f6sningar i din organisation.<\/p>\n<\/div>\n            <div class=\"the-content\"><p>Attensi levererar framtidens utbildning, s\u00e5 att din organisation kan sl\u00e5 sina m\u00e5l och vara exceptionell.<\/p>\n<\/div>\n          <\/div>\n        \n        \n      <\/div>\n    <\/div>\n\n          <div class=\"global-buttons-wrapper fade-me\">\n        <ul>\n          \n                          <li>\n                <a class=\"btn accent\" href=\"https:\/\/attensi.com\/sv\/boka-en-demo\/\" target=\"_self\">Boka en demo<\/a>\n              <\/li>\n                              <\/ul>\n      <\/div>\n    \n  <\/div>\n\n  \n<\/section>\n\n\n<section class=\"pb-contact bg-stormlight  layout-stacked\" >\n    <div class=\"bg-grid full grid cg-0 rg-0\">\n\n                    <div class=\"bg-col\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Graphic-Background.svg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/div>        \n        <div class=\"content-col\">\n\n            <div class=\"structure-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n                                    <div class=\"intro-section fade-me\">\n\n                        \n                                                                                    <h2 class=\"block-heading\">\u00c4r du redo att ta <span>din tr\u00e4ning till n\u00e4sta niv\u00e5?<\/span><\/h2>\n                                                    \n                        \n                    <\/div>\n                \n                \n                <div class=\"form-col\">\n\n                                            \n                                                            <div class=\"form-wrapper fade-me\">\n\n                                    \n                                                                            \n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 26059872,\n\t\t\t\t\t\t\t\t\tformId: \"709c347f-3d3a-4cd5-b9b0-d7f3018bfbf5\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777456785000-5782418432\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1777456785000-5782418432\"><\/div>                                    \n                                <\/div>\n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                          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                       \n                                            \n                <\/div>\n            <\/div>\n\n        <\/div>\n    <\/div>\n\n    <style>@media screen and (min-width:90em){section.pb-contact .bg-grid .content-col{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-contact .bg-grid .content-col{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-contact .bg-grid .content-col{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-contact .bg-grid .content-col{padding:2.5rem 0}}section.pb-contact.no-top-padding .bg-grid .content-col{padding-top:0!important}section.pb-contact.no-bottom-padding .bg-grid .content-col{padding-bottom:0!important}section.pb-contact .block-heading,section.pb-contact .form-wrapper p,section.pb-contact .intro-text,section.pb-contact .preheading,section.pb-contact 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.text-col{grid-column:4\/-4}}@media screen and (min-width:48em) and (max-width:62em){section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .intro-section,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:2\/-2}}@media screen and (max-width:47.9375em){section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .intro-section,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:1\/-1}}<\/style>\n<\/section>\n\n\n<section class=\"pb-entry  cols-4 bg-storm\" id=\"industry\">\n  <div class=\"structure-grid grid-12 grid-m-8 grid-s-4 side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading no-text\">Utbildning anpassad till din bransch<\/h2>\n        \n        \n      <\/div>\n    \n\n    \n\n              <div class=\"items-grid  grid-4 grid-m-2 grid-s-2 rg-40 rg-m-40 rg-s-25\">\n                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/sv\/losningar\/hotell-och-restaurangbranschen\/\" class=\"wrapper-link\">\n        <h3>Hotell- och restaurangbranschen<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/sv\/losningar\/hotell-och-restaurangbranschen\/\"><span>L\u00e4s mer<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/sv\/losningar\/detaljhandel-och-service\/\" class=\"wrapper-link\">\n        <h3>Detaljhandel och service<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/sv\/losningar\/detaljhandel-och-service\/\"><span>L\u00e4s mer<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/sv\/losningar\/lakemedelsindustrin\/\" class=\"wrapper-link\">\n        <h3>Lakemedelsindustrin<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/sv\/losningar\/lakemedelsindustrin\/\"><span>L\u00e4s mer<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/sv\/losningar\/halsa-och-omsorg\/\" class=\"wrapper-link\">\n        <h3>H\u00e4lsa och omsorg<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/sv\/losningar\/halsa-och-omsorg\/\"><span>L\u00e4s mer<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/sv\/losningar\/olja-gas-fornybar-energi\/\" class=\"wrapper-link\">\n        <h3>Olja, gas och f\u00f6rnybar energi<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/sv\/losningar\/olja-gas-fornybar-energi\/\"><span>L\u00e4s mer<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/sv\/losningar\/finansiella-tjanster\/\" class=\"wrapper-link\">\n        <h3>Finansiella tj\u00e4nster<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/sv\/losningar\/finansiella-tjanster\/\"><span>L\u00e4s mer<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/sv\/losningar\/kundcenter\/\" class=\"wrapper-link\">\n        <h3>Kundcenter<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/sv\/losningar\/kundcenter\/\"><span>L\u00e4s mer<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/sv\/losningar\/bilindustrin\/\" class=\"wrapper-link\">\n        <h3>Bilindustrin<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/sv\/losningar\/bilindustrin\/\"><span>L\u00e4s mer<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/sv\/losningar\/professionella-tjanster\/\" class=\"wrapper-link\">\n        <h3>Professionella tj\u00e4nster<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/sv\/losningar\/professionella-tjanster\/\"><span>L\u00e4s mer<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/sv\/losningar\/franchise\/\" class=\"wrapper-link\">\n        <h3>Franchise<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/sv\/losningar\/franchise\/\"><span>L\u00e4s mer<\/span><\/a>\n\n    <\/div>\n\n  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Utveckla ditt teams kundtj\u00e4nsttelefonetikettkunskaper och se ditt f\u00f6retag blomstra!<\/p>\n","protected":false},"author":38,"featured_media":78871,"parent":35286,"menu_order":246,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-40773","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Telefontr\u00e4ning f\u00f6r kundtj\u00e4nst | Attensi<\/title>\n<meta name=\"description\" content=\"L\u00e4r dig hur v\u00e5ra simuleringsbaserade kundtj\u00e4nsttelefonutbildningsl\u00f6sningar kan utrusta dina anst\u00e4llda med n\u00f6dv\u00e4ndiga f\u00e4rdigheter f\u00f6r att f\u00f6rb\u00e4ttra kundrelationerna. 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