Doubling knowledge retention
As a proudly people-first business, LEON Restaurants takes the welfare and development of its teams seriously. So seriously in fact, that team members are never referred to as ‘staff’. It’s all part of the underlying respect that is central to what it means to become part of LEON’s family.
For new joiners, keeping pace with this fast-moving family is all part of the job. Onboarding at LEON Involves more than just learning menu items and weekly promotions. Exceptional customer service is part of the company’s DNA, and so getting recruits up to speed with LEON’s values is mission critical.
To consistently meet and exceed those expectations, LEON needed a different form of team training. Previously, the team at LEON had tried a combination of printed learning materials and e-learning to onboard new family members – with mixed results.
Attensi SKILLS offered something different
The team at LEON worked with Attensi to create a one-of-a-kind, mobile-first, gamified training solution for use across its entire estate. Using a range of minigames and interactive scenarios, LEON family members were challenged to complete modules covering everything from seasonal menus, to new health and safety regimes. All on a device they were already comfortable with – their phones.
The clear, concise and in-depth reporting on the back end of Attensi SKILLS gave restaurant managers and senior management real time analytics and feedback on their teams’ progress. This was used to highlight where they excelled, and where they might need support.