{"id":38818,"date":"2023-01-02T16:05:00","date_gmt":"2023-01-02T15:05:00","guid":{"rendered":"https:\/\/attensi.dev.kodeks.no\/?post_type=success-stories&#038;p=38818"},"modified":"2024-01-31T15:24:24","modified_gmt":"2024-01-31T14:24:24","slug":"american-national-der-aufbau-von-vertrauen-ist-die-perfekte-police-fuer-training-im-versicherungsbereich","status":"publish","type":"success-stories","link":"https:\/\/attensi.com\/de\/erfolgsgeschichten\/professional-financial-services\/american-national-der-aufbau-von-vertrauen-ist-die-perfekte-police-fuer-training-im-versicherungsbereich\/","title":{"rendered":"American National: Der Aufbau von Vertrauen ist die perfekte Police f\u00fcr Training im Versicherungsbereich"},"content":{"rendered":"\n\n<section class=\"pb-hero  left-right bg-stormlight \" >\n\n  \n    <div class=\"block-inner\">\n      <div class=\"bg-grid grid cg-0 rg-0 full\">\n\n        \n        <div class=\"content-col\">\n          <div class=\"padding-el grid rg-50 rg-m-40 rg-s-30\">\n\n                          <div class=\"breadcrumbs\">\n                <div class=\"grid side-padding\">\n                  <div>\n                    <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Gehe zu Attensi.\" href=\"https:\/\/attensi.com\/de\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Attensi<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>                  <\/div>\n                <\/div>\n              <\/div>\n            \n            <div class=\"main-grid side-padding grid-12 ac standard\">\n              <div class=\"text-col grid-12 grid-m-8 grid-s-4 rg-75 rg-m-0 rg-s-25\">\n                <div class=\"inner-text-col\">\n\n                                      <h1>\n                                                                    <span>American National:<\/span> Vertrauensaufbau ist die perfekte Police f\u00fcr Training im Versicherungsbereich                                          <\/h1>\n                  \n                  \n                                          <p class=\"lead\">Der Versicherungsriese American National stellt die Bed\u00fcrfnisse seiner Kunden stets an erste Stelle. Um seinen Versicherungsnehmern auch weiterhin einen erstklassigen Kundenservice bieten zu k\u00f6nnen, hat das Unternehmen gamifiziertes Training eingef\u00fchrt.<\/p>\n                    \n                  \n                <\/div>\n\n\n                                  <div class=\"inner-buttons-col\">\n                    <ul class=\"buttons\">\n                      \n                                                  <li><a class=\"btn arr\" href=\"https:\/\/attensi.com\/de\/demo-buchen\/\" target=\"_self\">Termin buchen<\/a> <\/li>\n                        \n                                          <\/ul>\n                  <\/div>\n                \n              <\/div>\n\n              <div class=\"img-col mt-embed\">\n\n                \n                                      <div class=\"outer-embed-container\">\n                      <div class=\"embed-container\">\n                        <iframe title=\"American National Customer Story\" 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.main-grid.standard .text-col{-ms-grid-row:1;grid-row:1;z-index:1}@media screen and (max-width:62em){section.pb-hero.transparent-video .img-col{grid-column:1\/-1!important;-ms-grid-row:2!important;grid-row:2!important}}body:not(.wp-admin).headerstyle-dark section.pb-hero:first-child,body:not(.wp-admin).headerstyle-default section.pb-hero:first-child{padding-top:var(--header-height)}body:not(.wp-admin).headerstyle-dark-transparent section.pb-hero:first-child .content-col{padding-top:var(--header-height)}<\/style>\n<\/section>\n\n\n<section class=\"pb-testimonials bg-storm layout-1col-left-aligned  \" >\n    <div class=\"block-inner\">\n        <div class=\"structure-grid grid-12 grid-m-8 grid-s-4 side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n            \n                            <div class=\"testimonials-slider-wrapper fade-me slidecount-1\" data-slidecount=\"1\" data-layout=\"1col-left-aligned\" data-autoplay=\"false\" >\n                    <div class=\"nav-wrapper\">\n                        <div class=\"neg-wrapper\">\n                            <div class=\"swiper\">\n                                <div class=\"swiper-wrapper\">\n                                    \n                                        <div class=\"swiper-slide\">\n                                            <div class=\"item\">\n                                                <div class=\"slide-grid grid with-img\">\n\n                                                    <div class=\"img-col\"><div class=\"img-holder\"><div class=\"img-wrapper\"><img decoding=\"async\" width=\"720\" height=\"420\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-720x420.jpg\" class=\"attachment-medium size-medium\" alt=\"Brandon American National\" loading=\"lazy\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-720x420.jpg 720w, https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-1280x747.jpg 1280w, https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-768x448.jpg 768w, https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-1536x896.jpg 1536w, https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-150x88.jpg 150w, https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National.jpg 1920w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/div><\/div><\/div>\n                                                    <div class=\"text-col\">\n                                                        <blockquote class=\"grid\">\n\n                                                            <span class=\"quote-text ass\">\u201cAttensi hat diese unterhaltsame Plattform geschaffen, die unsere Besch\u00e4ftigten einbindet. Ich bin ein Gamer, also war dieses Engagement f\u00fcr mich sehr wichtig, denn nicht jeder folgt diesem Klassenzimmer-Setting.\u201d<\/span>\n                                                                                                                            <cite class=\"ase\">\n\n                                                                    <span class=\"name\">Brandon Freeman<\/span>                                                                    <span class=\"position\">Director of Customer Service | American National<\/span>\n                                                                <\/cite>\n                                                            \n                                                        <\/blockquote>\n                                                    <\/div>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n                                                                    <\/div>\n\n                            <\/div>\n                        <\/div>\n                        <div class=\"swiper-button-prev\"><\/div>\n                        <div class=\"swiper-button-next\"><\/div>\n                    <\/div>\n                    <div class=\"swiper-pagination\"><\/div>\n                <\/div>\n            \n                            <div class=\"global-buttons-wrapper fade-me\">\n                    <ul>\n                        \n                                                            <li>\n                                    <a class=\"btn accent\" href=\"https:\/\/attensi.com\/de\/demo-buchen\/\" target=\"_self\">Termin buchen<\/a>\n                                <\/li>\n                                                                        <\/ul>\n                <\/div>\n            \n        <\/div>\n    <\/div>\n\n    <style>@media screen and (min-width:90em){section.pb-testimonials{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-testimonials{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-testimonials{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-testimonials{padding:2.5rem 0}}section.pb-testimonials.no-top-padding{padding-top:0!important}section.pb-testimonials.no-bottom-padding{padding-bottom:0!important}section.pb-testimonials.bg-storm .block-heading,section.pb-testimonials.bg-storm .intro-text *,section.pb-testimonials.bg-storm .preheading,section.pb-testimonials.bg-storm .swiper-slide .item *,section.pb-testimonials.bg-stormlight .block-heading,section.pb-testimonials.bg-stormlight .intro-text *,section.pb-testimonials.bg-stormlight .preheading,section.pb-testimonials.bg-stormlight .swiper-slide .item *{color:#FFFFFF}section.pb-testimonials.bg-storm .btn.arr,section.pb-testimonials.bg-storm 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.slide-grid,section.pb-testimonials.layout-3col-wide .swiper-slide .item .slide-grid .text-col blockquote{grid-row-gap:3.125rem}section.pb-testimonials.layout-1col-narrow .swiper-slide .item .slide-grid,section.pb-testimonials.layout-1col-narrow .swiper-slide .item .slide-grid .text-col blockquote,section.pb-testimonials.layout-1col-wide .swiper-slide .item .slide-grid,section.pb-testimonials.layout-1col-wide .swiper-slide .item .slide-grid .text-col blockquote{grid-row-gap:1.25rem}section.pb-testimonials.layout-1col-left-aligned.larger-text .swiper-slide .item .slide-grid .text-col blockquote .quote-text,section.pb-testimonials.layout-1col-side-by-side.larger-text .swiper-slide .item .slide-grid .text-col blockquote .quote-text{font-size:1.75rem}}@media screen and (min-width:48em){section.pb-testimonials.layout-1col-narrow .item,section.pb-testimonials.layout-1col-wide .item{text-align:center}section.pb-testimonials.layout-1col-narrow .item .slide-grid 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.swiper-pagination-bullet.swiper-pagination-bullet-active{background:#56BCCF}section.pb-testimonials .testimonials-slider-wrapper .swiper-horizontal>.swiper-pagination-bullets .swiper-pagination-bullet,section.pb-testimonials .testimonials-slider-wrapper .swiper-pagination-horizontal.swiper-pagination-bullets .swiper-pagination-bullet{margin:0 0.4375rem}section.pb-testimonials .testimonials-slider-wrapper .nav-wrapper{position:relative}section.pb-testimonials .testimonials-slider-wrapper .swiper-button-next,section.pb-testimonials .testimonials-slider-wrapper .swiper-button-prev{color:#FFFFFF}@media screen and (min-width:90em){section.pb-testimonials .testimonials-slider-wrapper .swiper-button-next:after,section.pb-testimonials .testimonials-slider-wrapper .swiper-button-prev:after{font-size:2.5rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-testimonials .testimonials-slider-wrapper .swiper-button-next:after,section.pb-testimonials .testimonials-slider-wrapper .swiper-button-prev:after{font-size:2.25rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-testimonials .testimonials-slider-wrapper .swiper-button-next:after,section.pb-testimonials .testimonials-slider-wrapper .swiper-button-prev:after{font-size:1.875rem}}@media screen and (max-width:47.9375em){section.pb-testimonials .testimonials-slider-wrapper .swiper-button-next:after,section.pb-testimonials .testimonials-slider-wrapper .swiper-button-prev:after{font-size:1.875rem}}@media screen and (min-width:90em){section.pb-testimonials .testimonials-slider-wrapper .swiper-button-next,section.pb-testimonials .testimonials-slider-wrapper .swiper-rtl .swiper-button-prev{right:-3.125rem}section.pb-testimonials .testimonials-slider-wrapper .swiper-button-prev,section.pb-testimonials .testimonials-slider-wrapper .swiper-rtl .swiper-button-next{left:-3.125rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-testimonials .testimonials-slider-wrapper .swiper-button-next,section.pb-testimonials .testimonials-slider-wrapper .swiper-rtl .swiper-button-prev{right:-2.8125rem}section.pb-testimonials .testimonials-slider-wrapper .swiper-button-prev,section.pb-testimonials .testimonials-slider-wrapper .swiper-rtl .swiper-button-next{left:-2.8125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-testimonials .testimonials-slider-wrapper .swiper-button-next,section.pb-testimonials .testimonials-slider-wrapper .swiper-rtl .swiper-button-prev{right:-1.125rem}section.pb-testimonials .testimonials-slider-wrapper .swiper-button-prev,section.pb-testimonials .testimonials-slider-wrapper .swiper-rtl .swiper-button-next{left:-1.125rem}}@media screen and (max-width:47.9375em){section.pb-testimonials .testimonials-slider-wrapper .swiper-button-next,section.pb-testimonials .testimonials-slider-wrapper .swiper-rtl .swiper-button-prev{right:-0.625rem}section.pb-testimonials .testimonials-slider-wrapper .swiper-button-prev,section.pb-testimonials .testimonials-slider-wrapper .swiper-rtl .swiper-button-next{left:-0.625rem}}<\/style>\n<\/section>\n\n\n<section class=\"pb-texteditor bg-white  width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <section class=\"text-media dark wow fadeInUp no-p-bot no-p-top\">\n<div class=\"grid-container\">\n<div class=\"grid-x justify-between grid-margin-x\">\n<div class=\"text just-text large-12 medium-12 small-12 Black\">\n<h2 class=\"larger-h2\">Vertrauensaufbau ist die perfekte Police f\u00fcr Training im Versicherungsbereich<\/h2>\n<p>Das Schl\u00fcsselwort f\u00fcr das US-Versicherungsunternehmen American National, das sich bem\u00fcht, seinen Kunden ein Gef\u00fchl der Zuversicht zu vermitteln, lautet: Vertrauen.<\/p>\n<p>Seine Kunden verlassen sich darauf, dass die Mitarbeitenden des Unternehmens ihnen einen professionellen und kompetenten Service bieten, wenn sie auf der Suche nach Produkten sind, die die Zukunft ihrer Familie sichern. Die erste Interaktion zwischen Kunde und Unternehmen ist der Beginn einer Beziehung, die ein Leben lang halten kann \u2013 es steht also viel auf dem Spiel.<\/p>\n<p>Die Mitarbeitenden m\u00fcssen den Kunden vom ersten Moment an \u00fcberzeugen und ihm das Gef\u00fchl geben, dass er mit American National die perfekte Wahl getroffen hat. Genauso wichtig ist es, dass die Mitarbeitenden bereit sind, Bestandskunden zu helfen, die in einem Notfall schnelle Unterst\u00fctzung ben\u00f6tigen.<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"larger-h2\">Pers\u00f6nliche Note<\/h2>\n<p>Wenn eine Familie ihr Haus durch einen Tornado, einen Brand oder eine \u00dcberschwemmung verloren hat oder wenn ein Kunde einen Autounfall hatte, brauchen sie eine Person mit Einf\u00fchlungsverm\u00f6gen, die ihren Anruf effizient und taktvoll bearbeitet. In diesen Momenten der Not ist ein einwandfreier Kundenservice wichtiger denn je.<\/p>\n<p>Das bedeutet, dass eine hervorragende Mitarbeiterentwicklung die Grundlage f\u00fcr den Erfolg des Unternehmens ist. Es geht darum, Mitarbeitende zu schulen, die ein umfassendes Verst\u00e4ndnis der Ziele und Produkte von American National sowie die n\u00f6tigen menschlichen F\u00e4higkeiten haben, um sicherzustellen, dass sich jeder Kunde vom ersten Moment an wohl f\u00fchlt.<\/p>\n<p>Besonders wichtig ist dies in einer Zeit, in der die Versicherungsbranche mit dem Aufkommen von Online-Versicherungen transaktionaler und unpers\u00f6nlicher geworden ist.<\/p>\n<p>Die St\u00e4rke der American National ist die pers\u00f6nliche Note und der Service, der von professionellen, gut ausgebildeten Mitarbeitenden geboten wird, die Kunden helfen und sie beruhigen und nicht nur Vertr\u00e4ge verkaufen wollen.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<h2 class=\"larger-h2\">Das Fundament legen<\/h2>\n<p>Deshalb muss die pers\u00f6nliche Kundenerfahrung bei American National etwas ganz Besonderes sein, um sich von den anonymen, Bot- und KI-gesteuerten, digitalen Anbietern abzuheben.<\/p>\n<p>American National hat mit dem gamifizierten Simulationstraining von Attensi genau das gefunden, wonach es gesucht hat.<\/p>\n<\/div>\n<\/div>\n<\/section>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    <style>@media screen and (min-width:90em){section.pb-texteditor{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-texteditor{padding:2.5rem 0}}section.pb-texteditor.no-top-padding{padding-top:0!important}section.pb-texteditor.no-bottom-padding{padding-bottom:0!important}section.pb-texteditor.bg-storm{background:#1B2231}section.pb-texteditor.bg-stormlight{background:#20293C}section.pb-texteditor.bg-storm :not(.btn),section.pb-texteditor.bg-storm ul li::marker,section.pb-texteditor.bg-stormlight :not(.btn),section.pb-texteditor.bg-stormlight ul li::marker{color:#FFFFFF}section.pb-texteditor.bg-storm .the-content blockquote,section.pb-texteditor.bg-stormlight .the-content blockquote{border-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default{color:#FFFFFF;border-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr:after,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default:after{background-color:#56BCCF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr:hover,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper 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.text-section{grid-column:2\/-2}section.pb-texteditor.width-broader .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:11;grid-column:1\/12}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:1\/-1;padding-left:5%;padding-right:5%}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:1\/-1;padding-right:5%}}@media screen and (min-width:90em){section.pb-texteditor.width-full .main-grid>div{grid-column:2\/-2}section.pb-texteditor.width-full .main-grid.left-align-container>div{-ms-grid-column:1;-ms-grid-column-span:10;grid-column:1\/11}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-full .main-grid>div{grid-column:2\/-2}section.pb-texteditor.width-full .main-grid.left-align-container>div{-ms-grid-column:1;-ms-grid-column-span:11;grid-column:1\/12}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-full .main-grid>div{grid-column:1\/-1}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-full .main-grid>div{grid-column:1\/-1}}@media screen and (min-width:90em){section.pb-texteditor.width-broader blockquote{margin-left:10%;margin-right:10%}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-broader blockquote{margin-left:8%;margin-right:8%}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-broader blockquote{margin-left:9%;margin-right:9%}}@media screen and (min-width:90em){section.pb-texteditor.width-full blockquote{margin-left:10%;margin-right:10%}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-full blockquote{margin-left:8%;margin-right:8%}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-full blockquote{margin-left:9%;margin-right:9%}}<\/style>\n<\/section>\n\n\n<section class=\"pb-testimonials bg-white layout-1col-side-by-side no-top-padding \" >\n    <div class=\"block-inner\">\n        <div class=\"structure-grid grid-12 grid-m-8 grid-s-4 side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n            \n                            <div class=\"testimonials-slider-wrapper fade-me slidecount-1\" data-slidecount=\"1\" data-layout=\"1col-side-by-side\" data-autoplay=\"false\" >\n                    <div class=\"nav-wrapper\">\n                        <div class=\"neg-wrapper\">\n                            <div class=\"swiper\">\n                                <div class=\"swiper-wrapper\">\n                                    \n                                        <div class=\"swiper-slide\">\n                                            <div class=\"item\">\n                                                <div class=\"slide-grid grid with-img\">\n\n                                                    <div class=\"img-col\"><div class=\"img-holder\"><div class=\"img-wrapper\"><img decoding=\"async\" width=\"694\" height=\"720\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/DSC00820-694x720.jpg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/DSC00820-694x720.jpg 694w, https:\/\/attensi.com\/wp-content\/uploads\/DSC00820-1234x1280.jpg 1234w, https:\/\/attensi.com\/wp-content\/uploads\/DSC00820-768x797.jpg 768w, https:\/\/attensi.com\/wp-content\/uploads\/DSC00820-1481x1536.jpg 1481w, https:\/\/attensi.com\/wp-content\/uploads\/DSC00820-145x150.jpg 145w, https:\/\/attensi.com\/wp-content\/uploads\/DSC00820.jpg 1851w\" sizes=\"auto, (max-width: 694px) 100vw, 694px\" \/><\/div><\/div><\/div>\n                                                    <div class=\"text-col\">\n                                                        <blockquote class=\"grid\">\n\n                                                            <span class=\"quote-text ass\">&#8222;Training ist wichtig f\u00fcr neue Mitarbeitende, da sie den Grundstein f\u00fcr ihre Karriere hier legen. Im Rahmen unserer Trainingsumfragen haben wir unter anderem festgestellt, dass es den Mitarbeitenden an Selbstvertrauen mangelt, wenn sie beginnen, Anrufe entgegenzunehmen. Jetzt, wo wir die Attensi-Plattform haben, k\u00f6nnen die Team-Mitglieder praktisch \u00fcben, bevor sie anfangen, echte Kundenanrufe entgegenzunehmen.\u201c<\/span>\n                                                                                                                            <cite class=\"ase\">\n\n                                                                    <span class=\"name\">Claire Mead<\/span>                                                                    <span class=\"position\">Vice President | Service Center Operations | American National<\/span>\n                                                                <\/cite>\n                                                            \n                                                        <\/blockquote>\n                                                    <\/div>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n                                                                    <\/div>\n\n                            <\/div>\n                        <\/div>\n                        <div class=\"swiper-button-prev\"><\/div>\n                        <div class=\"swiper-button-next\"><\/div>\n                    <\/div>\n                    <div class=\"swiper-pagination\"><\/div>\n                <\/div>\n            \n            \n        <\/div>\n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-texteditor bg-white no-top-padding width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <h2 class=\"larger-h2\">Unterhaltsam, leicht zu befolgen, flexibel<\/h2>\n<p>Attensi war die perfekte L\u00f6sung f\u00fcr American National, weil es die Interessen und St\u00e4rken der Mitarbeitenden ansprach.<\/p>\n<p>Wie bei all unseren Lernprogrammen nutzten wir die Spieltechniken und Technologien, die die Mitarbeitenden bereits kannten, liebten und verstanden, um Simulationen zu erstellen, die ihrem Arbeitsleben entsprachen. Sie waren au\u00dferdem unterhaltsam, leicht zu befolgen und flexibel. Die kompakten Trainingsmodule k\u00f6nnen \u00fcberall und jederzeit absolviert werden. Die Mitarbeitenden hatten Spa\u00df daran und kamen immer wieder zur\u00fcck, um ihre Punktzahl zu erh\u00f6hen und ihre Freunde in einem freundschaftlichen Wettbewerb zu schlagen.<\/p>\n<p>Das brachte die entscheidende Eigenschaft der Wiederholbarkeit in das Training ein \u2013 und Wiederholungen sorgen daf\u00fcr, dass das Erlernte h\u00e4ngen bleibt.<\/p>\n<p>Bernard Gerwel, Chief Innovation Officer, sagte:<\/p>\n<blockquote><p>\u201eDie Leute f\u00fchren das Training mehrmals durch, in manchen F\u00e4llen zwanzig Mal oder mehr. So wird das Erlernte gefestigt.\u201c<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2 class=\"larger-h2\">Einfach und spannend<\/h2>\n<p>Claudia Rosencranz ist eine der Kundenbetreuerinnen, die das Lernen geliebt hat.<\/p>\n<p><em>\u201eEs erinnert an ein Videospiel, aber gleichzeitig lernt man dabei und es wird nicht langweilig\u201c<\/em>, sagte sie.<\/p>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-testimonials bg-white layout-1col-side-by-side no-top-padding \" >\n    <div class=\"block-inner\">\n        <div class=\"structure-grid grid-12 grid-m-8 grid-s-4 side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n            \n                            <div class=\"testimonials-slider-wrapper fade-me slidecount-1\" data-slidecount=\"1\" data-layout=\"1col-side-by-side\" data-autoplay=\"false\" >\n                    <div class=\"nav-wrapper\">\n                        <div class=\"neg-wrapper\">\n                            <div class=\"swiper\">\n                                <div class=\"swiper-wrapper\">\n                                    \n                                        <div class=\"swiper-slide\">\n                                            <div class=\"item\">\n                                                <div class=\"slide-grid grid with-img\">\n\n                                                    <div class=\"img-col\"><div class=\"img-holder\"><div class=\"img-wrapper\"><img decoding=\"async\" width=\"720\" height=\"480\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/DSC00825-720x480.jpg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/DSC00825-720x480.jpg 720w, https:\/\/attensi.com\/wp-content\/uploads\/DSC00825-1280x853.jpg 1280w, https:\/\/attensi.com\/wp-content\/uploads\/DSC00825-768x512.jpg 768w, https:\/\/attensi.com\/wp-content\/uploads\/DSC00825-1536x1024.jpg 1536w, https:\/\/attensi.com\/wp-content\/uploads\/DSC00825-150x100.jpg 150w, https:\/\/attensi.com\/wp-content\/uploads\/DSC00825.jpg 1920w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/div><\/div><\/div>\n                                                    <div class=\"text-col\">\n                                                        <blockquote class=\"grid\">\n\n                                                            <span class=\"quote-text ass\">\u201cEs ist einfach und aufregend. Das hilft Ihnen, wenn Sie Ihre Anrufe entgegennehmen, weil es Ihnen vertraut ist. Ich habe mehr Selbstvertrauen. Man kann die Augen schlie\u00dfen und wei\u00df, was zu tun ist, weil man es schon so oft gemacht hat.\u201d<\/span>\n                                                                                                                            <cite class=\"ase\">\n\n                                                                    <span class=\"name\">Claudia Rosencranz<\/span>                                                                    <span class=\"position\">Customer Service Representative | American National<\/span>\n                                                                <\/cite>\n                                                            \n                                                        <\/blockquote>\n                                                    <\/div>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n                                                                    <\/div>\n\n                            <\/div>\n                        <\/div>\n                        <div class=\"swiper-button-prev\"><\/div>\n                        <div class=\"swiper-button-next\"><\/div>\n                    <\/div>\n                    <div class=\"swiper-pagination\"><\/div>\n                <\/div>\n            \n            \n        <\/div>\n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-texteditor bg-white no-top-padding width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <p>Brandon Freeman, der seit \u00fcber 10 Jahren f\u00fcr das Unternehmen t\u00e4tig ist, sagte:<\/p>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-testimonials bg-white layout-1col-side-by-side no-top-padding \" >\n    <div class=\"block-inner\">\n        <div class=\"structure-grid grid-12 grid-m-8 grid-s-4 side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n            \n                            <div class=\"testimonials-slider-wrapper fade-me slidecount-1\" data-slidecount=\"1\" data-layout=\"1col-side-by-side\" data-autoplay=\"false\" >\n                    <div class=\"nav-wrapper\">\n                        <div class=\"neg-wrapper\">\n                            <div class=\"swiper\">\n                                <div class=\"swiper-wrapper\">\n                                    \n                                        <div class=\"swiper-slide\">\n                                            <div class=\"item\">\n                                                <div class=\"slide-grid grid with-img\">\n\n                                                    <div class=\"img-col\"><div class=\"img-holder\"><div class=\"img-wrapper\"><img decoding=\"async\" width=\"720\" height=\"420\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-720x420.jpg\" class=\"attachment-medium size-medium\" alt=\"Brandon American National\" loading=\"lazy\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-720x420.jpg 720w, https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-1280x747.jpg 1280w, https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-768x448.jpg 768w, https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-1536x896.jpg 1536w, https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National-150x88.jpg 150w, https:\/\/attensi.com\/wp-content\/uploads\/Brandon-American-National.jpg 1920w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/div><\/div><\/div>\n                                                    <div class=\"text-col\">\n                                                        <blockquote class=\"grid\">\n\n                                                            <span class=\"quote-text ass\">\u201cAttensi hat diese unterhaltsame Plattform geschaffen, die unsere Angestellten einbindet. Ich bin ein Gamer. F\u00fcr mich war das ein gro\u00dfer Anreiz, denn nicht jeder mag die \u00fcblichen Pr\u00e4senzveranstaltungen.\u201d<\/span>\n                                                                                                                            <cite class=\"ase\">\n\n                                                                    <span class=\"name\">Brandon Freeman<\/span>                                                                    <span class=\"position\">Director of Customer Service | American National<\/span>\n                                                                <\/cite>\n                                                            \n                                                        <\/blockquote>\n                                                    <\/div>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n                                                                    <\/div>\n\n                            <\/div>\n                        <\/div>\n                        <div class=\"swiper-button-prev\"><\/div>\n                        <div class=\"swiper-button-next\"><\/div>\n                    <\/div>\n                    <div class=\"swiper-pagination\"><\/div>\n                <\/div>\n            \n            \n        <\/div>\n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-texteditor bg-white no-top-padding width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <h2 class=\"larger-h2\">Mehr Selbstvertrauen<\/h2>\n<p>Kim Charlton, stellvertretende Leiterin des Kundendienstes, sagte:<\/p>\n<blockquote><p>&#8222;Es h\u00e4lt den Lernenden engagiert. Attensi bietet ein anderes Trainingsniveau, das unseren Teammitgliedern mehr Selbstvertrauen gibt, weil sie es immer wieder durchspielen k\u00f6nnen, bis sie sich sicher f\u00fchlen.&#8220;<\/p><\/blockquote>\n<p>American National ist begeistert von der Wirkung, die das Training erzielt hat.<\/p>\n<blockquote><p>\u201cDie Wissensl\u00fccke, die bei neuen Mitarbeitenden geschlossen wurde, betrug 90%,\u201d <cite>sagte Mead.<\/cite><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2 class=\"larger-h2\">Einzigartige Erfahrung<\/h2>\n<blockquote><p>\u201c\u00dcber 94% gaben an, dass das Training relevant war, und 94% sagten, dass sie sich nach der Nutzung der Attensi-Plattform sicherer f\u00fchlten.\u201d<\/p><\/blockquote>\n<p>Der n\u00e4chste Schritt von American National bestand darin, eigene Module in <a href=\"https:\/\/attensi.com\/de\/loesungen\/attensi-creator\/\">Attensi CREATOR<\/a> zu erstellen und Inhalte f\u00fcr zwei weitere Abteilungen einzuf\u00fchren.<\/p>\n<p>F\u00fcr American National hat das Attensi-Training genau die Ergebnisse gebracht, die das Unternehmen sich gew\u00fcnscht hat: engagierte, selbstbewusste Mitarbeitende, die einen hervorragenden Service bieten, und ein einzigartiges Kundenerlebnis, das keiner der Wettbewerber nachahmen kann.<\/p>\n<p>\u201e<em>Ich denke, es ist nun etwas, das uns auszeichnet<\/em>\u201c, sagte Mead.<\/p>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-contact bg-storm  layout-stacked\" >\n    <div class=\"bg-grid full grid cg-0 rg-0\">\n\n                    <div class=\"bg-col\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Graphic-Background-new-1.svg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/div>        \n        <div class=\"content-col\">\n\n            <div class=\"structure-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n                                    <div class=\"intro-section fade-me\">\n\n                        \n                                                                                    <h2 class=\"block-heading\">Sind Sie bereit, <span>Ihr Training auf das n\u00e4chste Level zu bringen?<\/span><\/h2>\n                                                    \n                        \n                    <\/div>\n                \n                \n                <div class=\"form-col\">\n\n                                            \n                            \n                        \n                            \n                        \n                                                            <div class=\"form-wrapper fade-me\">\n\n                                    \n                                                                            \n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || 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.form-col,section.pb-contact.layout-flipped .structure-grid .intro-section,section.pb-contact.layout-flipped .structure-grid .text-col{grid-column:1\/-1}}@media screen and (min-width:90em){section.pb-contact.layout-stacked .structure-grid .intro-section{grid-column:4\/-4}section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:5\/-5}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-contact.layout-stacked .structure-grid .intro-section{grid-column:3\/-3}section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:4\/-4}}@media screen and (min-width:48em) and (max-width:62em){section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .intro-section,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:2\/-2}}@media screen and (max-width:47.9375em){section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .intro-section,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:1\/-1}}<\/style>\n<\/section>\n\n\n<section class=\"pb-post-type bg-stormlight layout-entry \" >\n\n  <div class=\"side-padding grid\">\n    <div>\n\n                        <h2 class=\"block-heading no-text\">Das k\u00f6nnte Sie auch interessieren<\/h2>\n              \n      \n      \n\n        \n        \n                      <div class=\"flex-grid center col-4\">\n                        \n                \n<article class=\"post-types-card standard-title\">\n  <div class=\"wrapper grid acs rg-20 rg-m-20 rg-s-15\">\n\n    \n              <div class=\"top always-show\">\n          <a class=\"wrapper-link\" href=\"https:\/\/attensi.com\/de\/erfolgsgeschichten\/professional-financial-services\/eqs-callcentern-bringt-spielbasiertes-training-eine-signifikante-rendite\/\">\n            <div class=\"img-wrapper\">\n              <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Equinti-cover-photo-e1699000755770.jpg\" alt=\"EQs\u00a0Callcentern bringt spielbasiertes Training eine signifikante Rendite\" loading=\"lazy\" \/>            <\/div>\n          <\/a>\n        <\/div>\n          \n    <div class=\"bottom grid rg-20 rg-m-20 rg-s-15\">\n\n              <h3>EQs\u00a0Callcentern bringt spielbasiertes Training eine signifikante Rendite<\/h3>\n      \n      \n\n      <div class=\"read-more-wrapper\">\n        <a href=\"https:\/\/attensi.com\/de\/erfolgsgeschichten\/professional-financial-services\/eqs-callcentern-bringt-spielbasiertes-training-eine-signifikante-rendite\/\"><span>Mehr lesen<\/span><\/a>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n<\/article>             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rg-s-15\">\n\n              <h3>Gjensidige: Spielen, um im nachhaltigen Gesch\u00e4ft zu gewinnen<\/h3>\n      \n      \n\n      <div class=\"read-more-wrapper\">\n        <a href=\"https:\/\/attensi.com\/de\/erfolgsgeschichten\/professional-financial-services\/gjensidige-spielen-um-im-nachhaltigen-geschaeft-zu-gewinnen\/\"><span>Mehr lesen<\/span><\/a>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n<\/article>                        \n                \n<article class=\"post-types-card standard-title\">\n  <div class=\"wrapper grid acs rg-20 rg-m-20 rg-s-15\">\n\n    \n              <div class=\"top always-show\">\n          <a class=\"wrapper-link\" href=\"https:\/\/attensi.com\/de\/erfolgsgeschichten\/professional-financial-services\/versicherer-american-national-schliesst-wissensluecke-bei-call-center-mitarbeitenden-um-ueber-90\/\">\n            <div class=\"img-wrapper\">\n              <img decoding=\"async\" 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