{"id":40089,"date":"2023-05-18T11:50:23","date_gmt":"2023-05-18T09:50:23","guid":{"rendered":"https:\/\/attensi.dev.kodeks.no\/?page_id=40089"},"modified":"2023-11-23T12:49:16","modified_gmt":"2023-11-23T11:49:16","slug":"telefontraining-fuer-den-kundenservice","status":"publish","type":"page","link":"https:\/\/attensi.com\/de\/loesungen\/mitarbeitertraining\/telefontraining-fuer-den-kundenservice\/","title":{"rendered":"Telefontraining f\u00fcr den Kundenservice"},"content":{"rendered":"\n\n<section class=\"pb-hero  left-right bg-storm \" >\n\n  \n    <div class=\"block-inner\">\n      <div class=\"bg-grid grid cg-0 rg-0 full\">\n\n        \n        <div class=\"content-col\">\n          <div class=\"padding-el grid rg-50 rg-m-40 rg-s-30\">\n\n                          <div class=\"breadcrumbs\">\n                <div class=\"grid side-padding\">\n                  <div>\n                    <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Gehe zu Attensi.\" href=\"https:\/\/attensi.com\/de\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Attensi<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>                  <\/div>\n                <\/div>\n              <\/div>\n            \n            <div class=\"main-grid side-padding grid-12 ac standard\">\n              <div class=\"text-col grid-12 grid-m-8 grid-s-4 rg-75 rg-m-0 rg-s-25\">\n                <div class=\"inner-text-col\">\n\n                                      <h1>\n                                                                    <span>Trainingsl\u00f6sungen f\u00fcr den telefonischen Kundenservice<\/span>                                          <\/h1>\n                  \n                  \n                                          <p class=\"lead\">Nach der E-Mail ist das Telefon nach wie vor eine der beliebtesten M\u00f6glichkeiten f\u00fcr Kunden, sich an den Kundendienst eines Unternehmens zu wenden. Auch wenn die Technologie einen langen Weg zur\u00fcckgelegt hat, wie oft denken Sie sich: &#8222;Ich m\u00f6chte einfach nur mit einem Menschen sprechen&#8220;? <br><br \/>\r\nSteigende Kundenerwartungen bedeuten, dass Ihr Kundenservice mehr denn je auf dem Pr\u00fcfstand steht. Ein effektives Telefontrainingsprogramm f\u00fcr den Kundenservice kann Ihre Mitarbeitenden bef\u00e4higen, Au\u00dfergew\u00f6hnliches zu leisten.<\/p>\n                    \n                  \n                <\/div>\n\n\n                                  <div class=\"inner-buttons-col\">\n                    <ul class=\"buttons\">\n                      \n                                                  <li><a class=\"btn arr\" href=\"https:\/\/attensi.com\/de\/demo-buchen\/\" target=\"_self\">Termin buchen<\/a> <\/li>\n                        \n                                          <\/ul>\n                  <\/div>\n                \n              <\/div>\n\n              <div class=\"img-col mt-featured\">\n\n                \n                                      <div class=\"img-wrapper\">\n                      <img loading=\"lazy\" decoding=\"async\" width=\"2548\" height=\"1699\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Call-center-story-1-scaled.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Call center story 1\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/Call-center-story-1-scaled.jpg 2548w, https:\/\/attensi.com\/wp-content\/uploads\/Call-center-story-1-1280x853.jpg 1280w, https:\/\/attensi.com\/wp-content\/uploads\/Call-center-story-1-1536x1024.jpg 1536w, https:\/\/attensi.com\/wp-content\/uploads\/Call-center-story-1-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 2548px) 100vw, 2548px\" \/>                    <\/div>\n\n                  \n                \n              <\/div>\n\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n      <\/div>\n    <\/div>\n\n  \n\n  <style>section.pb-hero.bg-storm{background:#1B2231}section.pb-hero.bg-stormlight{background:#20293C}section.pb-hero h1 span:not(.heading-icon){color:#56BCCF}section.pb-hero .lead{line-height:1.5;font-family:\"avenir-book\",sans-serif}@media screen and (min-width:90em){section.pb-hero .lead{font-size:1.625rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-hero .lead{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero .lead{font-size:1.25rem}}@media screen and (max-width:47.9375em){section.pb-hero .lead{font-size:1.25rem}}section.pb-hero ul.buttons{list-style:none;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:row wrap;flex-flow:row wrap}@media screen and (min-width:62.0625em){section.pb-hero ul.buttons{margin:-0.6875rem}section.pb-hero ul.buttons li{padding:0.6875rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero ul.buttons{margin:-0.6875rem}section.pb-hero ul.buttons li{padding:0.6875rem}}@media screen and (max-width:47.9375em){section.pb-hero ul.buttons{margin:-0.375rem}section.pb-hero ul.buttons li{padding:0.375rem}section.pb-hero 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(max-width:47.9375em){section.pb-hero.full-bg ul.buttons{margin-top:1.5625rem}}section.pb-hero.transparent-video .main-grid.standard .img-col{grid-column:5\/-1;-ms-grid-row:1;grid-row:1;z-index:0}section.pb-hero.transparent-video .main-grid.standard .text-col{-ms-grid-row:1;grid-row:1;z-index:1}@media screen and (max-width:62em){section.pb-hero.transparent-video .img-col{grid-column:1\/-1!important;-ms-grid-row:2!important;grid-row:2!important}}body:not(.wp-admin).headerstyle-dark section.pb-hero:first-child,body:not(.wp-admin).headerstyle-default section.pb-hero:first-child{padding-top:var(--header-height)}body:not(.wp-admin).headerstyle-dark-transparent section.pb-hero:first-child .content-col{padding-top:var(--header-height)}<\/style>\n<\/section>\n\n\n<section class=\"pb-texteditor bg-stormlight  width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <h1>Warum ist der telefonische Kundenservice f\u00fcr moderne Unternehmen so wichtig?<\/h1>\n<p>Wenn Ihre Kunden letztlich \u00fcber Erfolg oder Misserfolg Ihres Unternehmens entscheiden k\u00f6nnen, ist die Betreuung dieser Kunden ein wesentlicher Bestandteil Ihres Erfolgs. Ein positives Kundenerlebnis ist ein gro\u00dfer Gewinn, w\u00e4hrend ein schlechtes Kundenerlebnis gro\u00dfen Schaden anrichten kann.<\/p>\n<p>Ihr Kundenservice ist m\u00f6glicherweise der einzige menschliche Kontaktpunkt, den Ihre Kunden w\u00e4hrend ihrer gesamten Reise mit Ihnen haben. Daher ist es wichtig, dass Ihre Mitarbeitenden \u00fcber die n\u00f6tigen Telefonkenntnisse verf\u00fcgen, um Probleme zu l\u00f6sen und einen bleibenden positiven Eindruck zu hinterlassen.<\/p>\n                <\/div>\n            \n        <\/div>\n\n                    <div class=\"global-buttons-wrapper fade-me\">\n                <ul>\n                    <li>\n                        <a class=\"btn arr\" href=\"https:\/\/attensi.com\/de\/demo-buchen\/\" target=\"_self\">Termin buchen<\/a>\n                    <\/li>\n                <\/ul>\n            <\/div>\n        \n    <\/div>\n\n    <style>@media screen and (min-width:90em){section.pb-texteditor{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-texteditor{padding:2.5rem 0}}section.pb-texteditor.no-top-padding{padding-top:0!important}section.pb-texteditor.no-bottom-padding{padding-bottom:0!important}section.pb-texteditor.bg-storm{background:#1B2231}section.pb-texteditor.bg-stormlight{background:#20293C}section.pb-texteditor.bg-storm :not(.btn),section.pb-texteditor.bg-storm ul li::marker,section.pb-texteditor.bg-stormlight :not(.btn),section.pb-texteditor.bg-stormlight ul li::marker{color:#FFFFFF}section.pb-texteditor.bg-storm .the-content blockquote,section.pb-texteditor.bg-stormlight .the-content blockquote{border-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default{color:#FFFFFF;border-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr:after,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default:after{background-color:#56BCCF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr:hover,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default:hover{background:rgba(86,188,207,0.2)}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent-arr,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent-arr{border-color:#56BCCF;color:#56BCCF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent-arr:after,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent-arr:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent:after{background-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent-arr:hover,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent-arr:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent:hover{background:rgba(86,188,207,0.2)}@media screen and (min-width:62.0625em){section.pb-texteditor .link-wrap:not(:first-child){margin-top:1.875rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor .link-wrap:not(:first-child){margin-top:1.875rem}}@media screen and (max-width:47.9375em){section.pb-texteditor .link-wrap:not(:first-child){margin-top:1.25rem}}section.pb-texteditor .main-grid .global-buttons-wrapper,section.pb-texteditor .main-grid .intro-section{grid-column:1\/-1}@media screen and (min-width:90em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:4\/-4}section.pb-texteditor.width-narrow .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:6;grid-column:1\/7}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:3\/-3}section.pb-texteditor.width-narrow .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:8;grid-column:1\/9}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:2\/-2}section.pb-texteditor.width-narrow .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:10;grid-column:1\/11}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:1\/-1}}@media screen and (min-width:90em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:3\/-3}section.pb-texteditor.width-broader .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:8;grid-column:1\/9}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:2\/-2}section.pb-texteditor.width-broader .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:11;grid-column:1\/12}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:1\/-1;padding-left:5%;padding-right:5%}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:1\/-1;padding-right:5%}}@media screen and (min-width:90em){section.pb-texteditor.width-full .main-grid>div{grid-column:2\/-2}section.pb-texteditor.width-full .main-grid.left-align-container>div{-ms-grid-column:1;-ms-grid-column-span:10;grid-column:1\/11}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-full .main-grid>div{grid-column:2\/-2}section.pb-texteditor.width-full .main-grid.left-align-container>div{-ms-grid-column:1;-ms-grid-column-span:11;grid-column:1\/12}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-full .main-grid>div{grid-column:1\/-1}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-full .main-grid>div{grid-column:1\/-1}}@media screen and (min-width:90em){section.pb-texteditor.width-broader blockquote{margin-left:10%;margin-right:10%}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-broader blockquote{margin-left:8%;margin-right:8%}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-broader blockquote{margin-left:9%;margin-right:9%}}@media screen and (min-width:90em){section.pb-texteditor.width-full blockquote{margin-left:10%;margin-right:10%}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-full blockquote{margin-left:8%;margin-right:8%}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-full blockquote{margin-left:9%;margin-right:9%}}<\/style>\n<\/section>\n\n\n<section class=\"pb-columns bg-storm cols-4 \" >\n  <div class=\"structure-grid grid-12 grid-m-8 grid-s-4 side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading fade-me no-text\">Was sind die Vorteile eines Telefontrainings f\u00fcr den Kundenservice f\u00fcr Mitarbeitende und Unternehmen?<\/h2>\n        \n        \n      <\/div>\n    \n          <div class=\"items-grid grid-4 grid-m-2 grid-s-1 rg-40 rg-m-40 rg-s-25 flex jcc \">\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Mobile-player-friendly.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Wettbewerbsvorteil<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Freundliche, hilfsbereite und sachkundige Mitarbeitende am Telefon hinterlassen bei den Kunden einen positiven Eindruck. Es ist auch eine gro\u00dfartige Plattform f\u00fcr Sie, um die Werte Ihrer Marke zu vermitteln.<\/p>\n<p>Ein hervorragender Kundenservice kann Ihre Kunden zu F\u00fcrsprechern Ihrer Marke machen, denn die Wahrscheinlichkeit, dass Verbraucher eine Marke nach einer positiven Erfahrung weiterempfehlen, ist f\u00fcnfmal h\u00f6her.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Happy.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Verbesserte Kundenzufriedenheit<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Trainieren Sie Ihre Mitarbeitenden, um eine pers\u00f6nlichere Erfahrung zu vermitteln, bei der der Kunde das Gef\u00fchl hat, geh\u00f6rt und verstanden zu werden, und bei der schnell eine L\u00f6sung gefunden wird.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Graph-up.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Steigert den Umsatz<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Echte Gespr\u00e4che mit Kunden sind eine fantastische Plattform f\u00fcr Verkauf, Upselling und Cross-Selling.<\/p>\n<p>Geben Sie Ihren Mitarbeitenden das Produktwissen und die Techniken an die Hand, um Kunden zum Kauf neuer, verbesserter oder verwandter Produkte und Dienstleistungen zu bewegen.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Employee-Churn-1.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Verbesserte Kundenbindung<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>7 von 10 Kunden wenden sich nach einer schlechten Erfahrung von einer Marke ab, und es ist klar, welchen Einfluss der Kundenservice auf die Kundenbindung hat.<\/p>\n<p>Denken Sie daran, dass es viel teurer ist, einen neuen Kunden zu gewinnen, als einen zu behalten.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n              <\/div>\n    \n\n          <div class=\"global-buttons-wrapper fade-me\">\n        <ul>\n          <li><a class=\"btn arr\" href=\"https:\/\/attensi.com\/de\/demo-buchen\/\" target=\"_self\">Termin buchen<\/a><\/li>\n        <\/ul>\n      <\/div>\n    \n  <\/div>\n\n  <style>@media screen and (min-width:90em){section.pb-columns{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-columns{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-columns{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-columns{padding:2.5rem 0}}section.pb-columns.no-top-padding{padding-top:0!important}section.pb-columns.no-bottom-padding{padding-bottom:0!important}section.pb-columns.bg-storm .block-heading,section.pb-columns.bg-storm .intro-text *,section.pb-columns.bg-storm .item .text-col .link-wrap .arrow-link,section.pb-columns.bg-storm .item .text-col h3,section.pb-columns.bg-storm .preheading,section.pb-columns.bg-storm .the-content-small *,section.pb-columns.bg-stormlight .block-heading,section.pb-columns.bg-stormlight .intro-text *,section.pb-columns.bg-stormlight .item .text-col .link-wrap .arrow-link,section.pb-columns.bg-stormlight .item .text-col h3,section.pb-columns.bg-stormlight .preheading,section.pb-columns.bg-stormlight .the-content-small *{color:#FFFFFF}section.pb-columns.bg-storm .btn,section.pb-columns.bg-stormlight .btn{color:#FFFFFF;border-color:#FFFFFF}section.pb-columns.bg-storm .btn:after,section.pb-columns.bg-stormlight .btn:after{background-color:#56BCCF}section.pb-columns.bg-storm .btn:hover,section.pb-columns.bg-stormlight .btn:hover{background:rgba(86,188,207,0.2)}section.pb-columns.bg-storm{background:#1B2231}section.pb-columns.bg-stormlight{background:#20293C}section.pb-columns .structure-grid .global-buttons-wrapper,section.pb-columns .structure-grid .intro-section{grid-column:1\/-1}section.pb-columns.cols-3 .structure-grid .items-grid{grid-column:1\/-1}section.pb-columns.cols-4 .structure-grid .items-grid{grid-column:1\/-1}@media screen and (min-width:90em){section.pb-columns.cols-2 .structure-grid .items-grid{grid-column:3\/-3}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-columns.cols-2 .structure-grid 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.text-col{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:column nowrap;flex-flow:column nowrap}section.pb-columns .item .text-col h3 span{color:#56BCCF}section.pb-columns .item .text-col h3,section.pb-columns .item .text-col p{line-height:1.5}section.pb-columns .item .text-col .link-wrap:not(:last-child),section.pb-columns .item .text-col h3:not(:last-child),section.pb-columns .item .text-col p:not(:last-child){margin-bottom:0.9375rem}section.pb-columns .item .text-col .link-wrap{margin-top:auto}section.pb-columns .item .text-col .link-wrap .arrow-link{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:inherit;text-decoration:none;font-weight:900}section.pb-columns .item .text-col .link-wrap .arrow-link:after{margin-left:0.5rem;display:inline-block;position:relative;content:\"\";-webkit-mask-position:center;mask-position:center;-webkit-mask-size:100%;mask-size:100%;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;-webkit-mask-image:url(\"\/wp-content\/themes\/attensi2022-live\/assets\/arrow.svg\");mask-image:url(\"\/wp-content\/themes\/attensi2022-live\/assets\/arrow.svg\");background-color:#56BCCF;height:0.9375rem;width:0.9375rem;min-height:0.9375rem;min-width:0.9375rem;-webkit-transition:-webkit-transform 0.3s;transition:-webkit-transform 0.3s;transition:transform 0.3s;transition:transform 0.3s,-webkit-transform 0.3s}section.pb-columns .item .text-col .link-wrap .arrow-link:hover:after{-webkit-transform:translateX(3px);transform:translateX(3px)}section.pb-columns .item .text-col .link-wrap .arrow-link{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between}@media screen and (min-width:90em){section.pb-columns .item .link-wrap{padding-top:1.875rem}section.pb-columns .item .text-col h3{font-size:1.625rem}section.pb-columns .item .text-col .link-wrap a,section.pb-columns .item .text-col p{font-size:1.125rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-columns .item .link-wrap{padding-top:1.25rem}section.pb-columns .item .text-col h3{font-size:1.375rem}section.pb-columns .item .text-col .link-wrap a,section.pb-columns .item .text-col p{font-size:1rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-columns .item .link-wrap{padding-top:1.25rem}}@media screen and (max-width:47.9375em){section.pb-columns .item.img-hide-on-mobile .img-col{display:none}section.pb-columns .item .link-wrap{padding-top:0.9375rem}}section.pb-columns .item.with-lines{border-bottom:0.0625rem solid #858d9f;padding-bottom:20px}section.pb-columns .item .img-col .img-wrap-default.full img{width:100%;height:auto}section.pb-columns .item .img-col .img-wrap-default.wrap-icon{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}section.pb-columns .item .img-col .img-wrap-default.wrap-icon img{width:100%;height:100%;-o-object-fit:contain;object-fit:contain;max-height:6.875rem}@media screen and (min-width:90em){section.pb-columns .item .img-col .img-wrap-default.wrap-icon{height:12.875rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-columns .item .img-col .img-wrap-default.wrap-icon{height:11.25rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-columns .item .img-col .img-wrap-default.wrap-icon{height:11.25rem}}@media screen and (max-width:47.9375em){section.pb-columns .item .img-col .img-wrap-default.wrap-icon{height:13.75rem}}section.pb-columns .item .img-col .img-wrapper{padding-bottom:56.25%}section.pb-columns .btn-wrap{text-align:center}<\/style>\n<\/section>\n\n\n<section class=\"pb-accordion bg-white \" >\n\n  <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading \">Was sind die Vorteile eines Telefontrainings f\u00fcr Mitarbeitende im Kundenservice?<\/h2>\n        \n                  <div class=\"intro-text narrow\">\n            <p>Telefontraining f\u00fcr Mitarbeitende hat nicht nur positive Auswirkungen auf den Kundenservice. Die Vorteile sind in Ihrem gesamten Unternehmen sp\u00fcrbar.<\/p>\n          <\/div>\n        \n      <\/div>\n    \n\n\n          <div class=\"accordion-section fade-me\">\n        <div class=\"accordion\">\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Verbessert die Kommunikationsf\u00e4higkeit<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Das Telefontraining konzentriert sich auf die\u00a0<a href=\"https:\/\/attensi.com\/de\/loesungen\/mitarbeitertraining\/kommunikationstraining\/\">verbale Kommunikation<\/a>, indem es die F\u00e4higkeit der Angestellten verbessert, zuzuh\u00f6ren und relevante, effektive Fragen zu stellen.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">St\u00e4rkt das Selbstbewusstsein<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Interaktionen am Telefon k\u00f6nnen entmutigend sein, daher ist ein gutes Trainingsprogramm darauf ausgerichtet, die Mitarbeitenden auf Herausforderungen vorzubereiten, die sie selbstbewusst angehen sollen.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Verbessert die F\u00e4higkeiten zum Verkaufen, Upselling und Cross-Selling<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Entwickeln Sie die Produkt- und Dienstleistungskompetenz Ihrer Mitarbeitenden und vermitteln Sie ihnen gleichzeitig die Techniken, die sie zum Kauf oder zum Upgrade anregen.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Entwickelt die F\u00e4higkeit zur Probleml\u00f6sung<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Telefontraining vermittelt den Mitarbeitenden die F\u00e4higkeit, Probleme zu erkennen und schnell eine L\u00f6sung zu finden, was sich nicht nur auf den telefonischen Kundendienst anwenden l\u00e4sst.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">F\u00f6rdert Einf\u00fchlungsverm\u00f6gen und emotionale Intelligenz<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Kunden w\u00fcnschen sich ein pers\u00f6nliches Erlebnis, und das kann nur gew\u00e4hrleistet werden, wenn ein Angestellter verstehen kann, wie sich ein Kunde f\u00fchlt, und angemessen darauf reagiert. Ein Telefontraining vermittelt Ihren Mitarbeitenden das Wissen und das Selbstvertrauen, dies auf freundliche, einf\u00fchlsame Weise zu tun.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n                  <\/div>\n      <\/div>\n    \n\n    \n\n  <\/div>\n\n  <style>@media screen and (min-width:90em){section.pb-accordion{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-accordion{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-accordion{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-accordion{padding:2.5rem 0}}section.pb-accordion.no-top-padding{padding-top:0!important}section.pb-accordion.no-bottom-padding{padding-bottom:0!important}section.pb-accordion.bg-white{background:#FFFFFF}section.pb-accordion.bg-storm .accordion .accordion-item 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.accordion-header .h3{font-size:1.125rem}section.pb-accordion .accordion .accordion-item .accordion-body>div .the-content{padding:0 0 1.25rem 0}}<\/style>\n<\/section>\n\n\n<section class=\"pb-checklist bg-storm glow-standard \" >\n    <div class=\"side-padding grid rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n                    <div class=\"intro-section fade-me\">\n\n                \n                                    <h2 class=\"block-heading no-text\">Warum sollten Sie Attensi f\u00fcr Ihren Trainingsbedarf w\u00e4hlen?<\/h2>\n                \n                \n            <\/div>\n        \n                    <div class=\"items-wrapper grid rg-xxl-80 rg-xl-80 rg-60 rg-m-60 rg-s-40 fade-me\">\n\n                \n                    <div class=\"group grid rg-xxl-40 rg-xl-40 rg-30 rg-m-30 rg-s-20\">\n\n                        \n                                                    <div class=\"item-grid grid-4 grid-m-3 grid-s-1 flex jcc\">\n\n                                \n                                    <div class=\"item\">\n                                        <div class=\"item-inner-grid grid-rg-10 acc\">\n\n                                                                                            <div class=\"img-wrap\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Tick-New.svg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" \/><\/div>                                            \n                                            <p>Verbessertes Training durch Gamification, Simulation und interaktive VR-, AR- und 3D-Erlebnisse der Spitzentechnologie.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                \n                                    <div class=\"item\">\n                                        <div class=\"item-inner-grid grid-rg-10 acc\">\n\n                                                                                            <div class=\"img-wrap\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Tick-New.svg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" \/><\/div>                                            \n                                            <p>Training \u00fcberall, jederzeit und auf mehreren Ger\u00e4ten in \u00fcber 30 Sprachen verf\u00fcgbar. Geeignet f\u00fcr gro\u00dfe internationale Organisationen.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                \n                                    <div class=\"item\">\n                                        <div class=\"item-inner-grid grid-rg-10 acc\">\n\n                                                                                            <div class=\"img-wrap\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Tick-New.svg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" \/><\/div>                                            \n                                            <p>Einfache Integration in ein bestehendes Trainings-LMS.<\/p>\n                                        <\/div>\n                                    <\/div>\n                                \n                            <\/div>\n                        \n                    <\/div>\n\n                \n            <\/div>\n        \n                    <div class=\"global-buttons-wrapper fade-me\">\n                <ul>\n                    \n                                                    <li>\n                                <a class=\"btn accent\" href=\"https:\/\/attensi.com\/de\/demo-buchen\/\" target=\"_self\">Termin buchen<\/a>\n                            <\/li>\n                                                            <\/ul>\n            <\/div>\n        \n    <\/div>\n\n    <style>@media screen and (min-width:90em){section.pb-checklist{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-checklist{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-checklist{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-checklist{padding:2.5rem 0}}section.pb-checklist.no-top-padding{padding-top:0!important}section.pb-checklist.no-bottom-padding{padding-bottom:0!important}section.pb-checklist .block-heading,section.pb-checklist .group-heading,section.pb-checklist .intro-text *,section.pb-checklist .item *,section.pb-checklist .preheading{color:#FFFFFF}section.pb-checklist .btn.arr,section.pb-checklist .btn.default{color:#FFFFFF;border-color:#FFFFFF}section.pb-checklist .btn.arr:after,section.pb-checklist .btn.default:after{background-color:#56BCCF}section.pb-checklist .btn.arr:hover,section.pb-checklist .btn.default:hover{background:rgba(86,188,207,0.2)}section.pb-checklist .btn.accent,section.pb-checklist .btn.accent-arr{border-color:#56BCCF;color:#56BCCF}section.pb-checklist .btn.accent-arr:after,section.pb-checklist .btn.accent:after{background-color:#FFFFFF}section.pb-checklist .btn.accent-arr:hover,section.pb-checklist .btn.accent:hover{background:rgba(86,188,207,0.2)}section.pb-checklist.bg-storm{background:#1B2231}section.pb-checklist.bg-storm .item-grid .item{background:#20293C}section.pb-checklist.bg-stormlight{background:#20293C}section.pb-checklist.bg-stormlight .item-grid .item{background:#1B2231}section.pb-checklist.glow-standard .item-grid .item .img-wrap img{-webkit-filter:drop-shadow(0 0 6px #27E4FF);filter:drop-shadow(0 0 6px #27E4FF)}section.pb-checklist.glow-impact .item-grid .item .img-wrap img{-webkit-filter:drop-shadow(0 0 6px #047527);filter:drop-shadow(0 0 6px #047527)}section.pb-checklist .items-wrapper .group-heading{text-align:center;font-weight:900;color:#56BCCF}@media screen and (min-width:90em){section.pb-checklist .items-wrapper .group-heading{font-size:2rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-checklist .items-wrapper .group-heading{font-size:1.875rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-checklist .items-wrapper .group-heading{font-size:1.375rem}}@media screen and (max-width:47.9375em){section.pb-checklist .items-wrapper .group-heading{font-size:1.125rem}}section.pb-checklist .items-wrapper .item-grid .item{text-align:center;border-radius:0.3125rem;border:0.0625rem solid #56BCCF}section.pb-checklist .items-wrapper .item-grid .item .item-inner-grid{height:100%}section.pb-checklist .items-wrapper .item-grid .item .img-wrap img{width:auto}section.pb-checklist .items-wrapper .item-grid .item p{line-height:1.5}@media screen and (min-width:90em){section.pb-checklist .items-wrapper .item-grid .item p{font-size:1.375rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-checklist .items-wrapper .item-grid .item p{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-checklist .items-wrapper .item-grid .item p{font-size:1.25rem}}@media screen and (max-width:47.9375em){section.pb-checklist .items-wrapper .item-grid .item p{font-size:1.125rem}}@media screen and (min-width:90em){section.pb-checklist .items-wrapper .item-grid .item{padding:2.5rem}section.pb-checklist .items-wrapper .item-grid .item .img-wrap img{height:3rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-checklist .items-wrapper .item-grid .item{padding:1.875rem}section.pb-checklist .items-wrapper .item-grid .item .img-wrap img{height:3rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-checklist .items-wrapper .item-grid .item{padding:2rem 2.5rem}section.pb-checklist .items-wrapper .item-grid .item .img-wrap img{height:3rem}}@media screen and (max-width:47.9375em){section.pb-checklist .items-wrapper .item-grid .item{padding:1.5rem 2.5rem}section.pb-checklist .items-wrapper .item-grid .item .img-wrap{display:none}}<\/style>\n<\/section>\n\n\n<section class=\"pb-imagevideo bg-white mt-image one-col-wide \" >\n\n  <div class=\"main-grid grid side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading \">Was sind die wichtigsten F\u00e4higkeiten eines Telefonmitarbeitenden?<\/h2>\n        \n                  <div class=\"intro-text narrow \">\n            <p>Interaktionen am Telefon k\u00f6nnen sich oft als schwieriger erweisen als im pers\u00f6nlichen Gespr\u00e4ch. Am Telefon kann man die K\u00f6rpersprache einer Person nicht sehen, was aber entscheidend sein kann, um zu verstehen, wie sich jemand f\u00fchlt.<\/p>\n          <\/div>\n        \n      <\/div>\n    \n    <div class=\"content-grid grid-12 grid-m-8 grid-s-4 rg-30 rg-m-40 rg-s-30 ac\">\n      <div class=\"media-col\">\n\n        \n                      <div class=\"img-wrap-default fade-me none\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"1085\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-1280x1085.png\" class=\"attachment-large size-large\" alt=\"call centers\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-1280x1085.png 1280w, https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-720x610.png 720w, https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-768x651.png 768w, https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-1536x1302.png 1536w, https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image-150x127.png 150w, https:\/\/attensi.com\/wp-content\/uploads\/call-centers-featured-image.png 1680w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/>            <\/div>\n          \n        \n      <\/div>\n      <div class=\"text-col grid rg-30 fade-me\">\n\n        \n                  <div class=\"col-grid grid\">\n\n            <div class=\"the-content\"><p style=\"text-align: center;\">Um Missverst\u00e4ndnissen vorzubeugen, muss ein Angestellter einige wichtige F\u00e4higkeiten besitzen, um seinen Kunden am Telefon ein au\u00dfergew\u00f6hnliches Erlebnis bieten zu k\u00f6nnen.<\/p>\n<\/div>\n            \n          <\/div>\n        \n        \n      <\/div>\n    <\/div>\n\n    \n  <\/div>\n\n  <style>@media screen and (min-width:90em){section.pb-imagevideo{padding:6rem 0}}@media screen and (min-width:62.0625em) 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screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-imagevideo .col-heading{font-size:1.375rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-imagevideo .col-heading{font-size:1.625rem}}@media screen and (max-width:47.9375em){section.pb-imagevideo .col-heading{font-size:1.375rem}}section.pb-imagevideo .col-heading{text-align:center}section.pb-imagevideo .cite{line-height:1.5}@media screen and (min-width:90em){section.pb-imagevideo .cite{font-size:1.25rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-imagevideo .cite{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-imagevideo .cite{font-size:1.25rem}}@media screen and (max-width:47.9375em){section.pb-imagevideo .cite{font-size:1.125rem}}section.pb-imagevideo .cite{text-align:center;font-weight:900}<\/style>\n<\/section>\n\n\n<section class=\"pb-accordion bg-white no-top-padding\" >\n\n  <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n    \n\n\n          <div class=\"accordion-section fade-me\">\n        <div class=\"accordion\">\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Aktives Zuh\u00f6ren und effektives Fragenstellen<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Aktives Zuh\u00f6ren ist ein wesentlicher Bestandteil des telefonischen Kundendienstes. Es l\u00e4sst den Kunden wissen, dass er verstanden wird, ohne dass man seine K\u00f6rpersprache oder Mimik sehen muss.<\/p>\n<p>Effektive Fragen sorgen daf\u00fcr, dass Ihre Angestellten schnell zum Ursprung des Problems vordringen und die Interaktionen beschleunigen, so dass sie mehr Kunden in viel k\u00fcrzerer Zeit helfen k\u00f6nnen.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Tonfall<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Der Tonfall ist nur einer der wesentlichen Bestandteile eines effektiven Kundendienstes. Ihre Mitarbeitenden m\u00fcssen allein durch ihre Stimme Freundlichkeit, Vertrauensw\u00fcrdigkeit, Verst\u00e4ndnis und mehr ausdr\u00fccken.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Verkaufstechniken<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Die F\u00e4higkeit, Kunden zu ermutigen und zu beraten, statt sie zu bedr\u00e4ngen, ist der Schl\u00fcssel zu einem au\u00dfergew\u00f6hnlichen und gewinnbringenden Kundenerlebnis.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Umgang mit schwierigen Kunden und Situationen<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Ihre Mitarbeitenden m\u00fcssen darauf vorbereitet sein, mit emotionalen Kunden und anderen schwierigen Situationen umzugehen.<\/p>\n<p>Vermitteln Sie ihnen die F\u00e4higkeiten, mit diesen Problemen professionell umzugehen, durch ein Telefontraining f\u00fcr den Kundendienst.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Anrufkontrolle und Zeitmanagement<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Anrufkontrolle ist eine wichtige F\u00e4higkeit, die daf\u00fcr sorgt, dass Telefongespr\u00e4che schnell und produktiv verlaufen. Die Zeit ist sowohl f\u00fcr Ihr Unternehmen als auch f\u00fcr Ihre Kunden von entscheidender Bedeutung. Und Ihre Angestellten m\u00fcssen in der Lage sein, so schnell wie m\u00f6glich L\u00f6sungen zu finden.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Probleml\u00f6sung und Konfliktbew\u00e4ltigung<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Die Mitarbeitenden m\u00fcssen in der Lage sein, das Problem des Kunden zu l\u00f6sen und ihn wieder ins Boot zu holen, indem sie eventuelle Konflikte professionell und einvernehmlich l\u00f6sen.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Produkt- und Dienstleistungswissen<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Produkt- und Dienstleistungskenntnisse sind es, die es Ihren Mitarbeitenden erm\u00f6glichen, andere F\u00e4higkeiten im Bereich des Kundendienstes zu entwickeln, z.B. im Verkauf und bei der Probleml\u00f6sung.<\/p>\n<p>Die Mitarbeitenden m\u00fcssen genau verstehen, womit sie es zu tun haben und welche M\u00f6glichkeiten es gibt, um eine schnelle L\u00f6sung zu finden.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n                  <\/div>\n      <\/div>\n    \n\n          <div class=\"global-buttons-wrapper fade-me\">\n        <ul>\n          \n                          <li>\n                <a class=\"btn default\" href=\"https:\/\/attensi.com\/de\/demo-buchen\/\" target=\"_self\">Termin buchen<\/a>\n              <\/li>\n                              <\/ul>\n      <\/div>\n    \n\n  <\/div>\n\n  \n<\/section>\n\n\n<section class=\"pb-accordion bg-stormlight \" >\n\n  <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading \">Was sind die wichtigsten Arten von Telefontraining f\u00fcr den Kundenservice?<\/h2>\n        \n                  <div class=\"intro-text narrow\">\n            <p>Es gibt verschiedene Arten von Telefontraining f\u00fcr den Kundenservice, um alle wichtigen F\u00e4higkeiten am Telefon zu vermitteln.<\/p>\n          <\/div>\n        \n      <\/div>\n    \n\n\n          <div class=\"accordion-section fade-me\">\n        <div class=\"accordion\">\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Telefontraining f\u00fcr neue Mitarbeitende im Kundendienst<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Neu eingestellte Mitarbeitende m\u00fcssen sowohl Ihre Produkte als auch Ihre Systeme kennenlernen. Mit Onboarding-Training stellen Sie sicher, dass sie \u00fcber alle Kenntnisse verf\u00fcgen, die sie brauchen, um sich in ihrer neuen Rolle sicher und erfolgreich zu f\u00fchlen.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Produkt- und Dienstleistungswissen<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Dies ist wichtig, um den Kunden bei Problemen helfen zu k\u00f6nnen. Da Kunden in der Lage sind, so viel selbst zu recherchieren, m\u00fcssen die Produkt- und Dienstleistungskenntnisse Ihres Kundenservice-Teams auf die n\u00e4chste Stufe gehoben werden.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Verkaufstraining<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Nur weil sie formell nicht zum Verkaufsteam geh\u00f6ren, hei\u00dft das nicht, dass Ihr Kundenservice-Team nicht zum Verkaufserfolg Ihres Unternehmens beitragen kann.<\/p>\n<p>Bef\u00e4higen Sie Ihre Mitarbeitenden, mit Verkaufstrainings mehr zu leisten als nur das.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Notf\u00e4lle und zeitsensibles Training<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Dieses Training ist von entscheidender Bedeutung, da zwei Drittel der Kunden Schnelligkeit genauso wichtig finden wie den Preis.<\/p>\n<p>Geben Sie Ihren Mitarbeitenden die F\u00e4higkeit, schnell und effektiv zu arbeiten, um ein au\u00dfergew\u00f6hnliches Kundenerlebnis zu schaffen.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">Kundenservice auf zahlreichen Plattformen<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Telefontraining f\u00fcr den Kundenservice kann in Trainingsprogramme integriert werden, die Ihre Mitarbeitenden unterst\u00fctzen, au\u00dfergew\u00f6hnlichen Kundenservice \u00fcber mehrere Plattformen hinweg zu leisten, z.B. per E-Mail oder in Online-Chatrooms.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n                  <\/div>\n      <\/div>\n    \n\n    \n\n  <\/div>\n\n  \n<\/section>\n\n\n<section class=\"pb-columns bg-storm cols-3 \" >\n  <div class=\"structure-grid grid-12 grid-m-8 grid-s-4 side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading fade-me \"><span>Wie Sie Ihr Training erfolgreich gestalten<\/h2>\n        \n                  <div class=\"intro-text fade-me narrow \">\n            <p>Es gibt mehrere M\u00f6glichkeiten, um sicherzustellen, dass Ihr Training so effektiv wie m\u00f6glich ist.<\/p>\n          <\/div>\n        \n      <\/div>\n    \n          <div class=\"items-grid grid-3 grid-m-2 grid-s-1 rg-40 rg-m-40 rg-s-25 flex jcc \">\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-3D-engine-1.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Spannende Inhalte<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Die Einbindung Ihrer Mitarbeitenden ist der Schl\u00fcssel zu einem wirksamen Trainingsprogramm. So wird sichergestellt, dass sie nicht nur das Training absolvieren, sondern es auch wiederholen.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Retry.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Fortlaufende Weiterbildung<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Eine konsequente und wiederholte Ausbildung ist der Weg, um die Wirksamkeit der Ausbildung und die Beherrschung der Rolle zu f\u00f6rdern.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n        \n          <div class=\"item mt-image with-lines fade-me \">\n\n            \n              \n                <div class=\"img-col\">\n                  <div class=\"img-wrap-default wrap-icon\">\n\n                                          <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Icon_-Multiplatform.svg\" alt=\"\" class=\"wp-post-image\" loading=\"lazy\" \/>\n                    \n                  <\/div>\n                <\/div>\n              \n            \n            <div class=\"text-col\">\n\n                              <h3>Zug\u00e4nglich<\/h3>\n              \n                              <div class=\"the-content-small\">\n                  <p>Ein\u00a0<a href=\"https:\/\/attensi.com\/de\/ressourcen\/guides\/bitesize-learning-machen-sie-ihre-trainingsinhalte-leicht-verstaendlich\/\">\u00fcberschaubares<\/a>\u00a0und leicht zug\u00e4ngliches Training erleichtert es den Mitarbeitenden, das Training zu wiederholen, wann und wo sie k\u00f6nnen, und so zu lernen, wie es ihnen am besten passt.<\/p>\n                <\/div>\n              \n              \n            <\/div>\n\n          <\/div>\n              <\/div>\n    \n\n          <div class=\"global-buttons-wrapper fade-me\">\n        <ul>\n          <li><a class=\"btn arr\" href=\"https:\/\/attensi.com\/de\/demo-buchen\/\" target=\"_self\">Termin buchen<\/a><\/li>\n        <\/ul>\n      <\/div>\n    \n  <\/div>\n\n  \n<\/section>\n\n\n<section class=\"pb-texteditor bg-white  width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <h2>Warum sollten Sie sich f\u00fcr Gamification und Simulation entscheiden?<\/h2>\n<p>Warum sollten Sie sich f\u00fcr Gamification und Simulation entscheiden?<\/p>\n<p>Herk\u00f6mmliche Trainingsprogramme k\u00f6nnen langweilig, erm\u00fcdend und uninspirierend sein. Die Mitarbeitenden f\u00fcrchten sich davor, sie zu absolvieren, und wenn sie sie absolvieren, sind sie froh, sie endlich zu beenden.<\/p>\n<p>Das Problem dabei? Sie sind nicht motiviert,\u00a0<a href=\"https:\/\/attensi.com\/de\/ressourcen\/insights\/die-3-grundlagen-von-effektiven-gamification-im-trainingsbereich\/\">das Training zu wiederholen<\/a>. Dies ist eine absolute Notwendigkeit, um die Wissensl\u00fccke zu schlie\u00dfen. Gamification ist ein echter Game Changer.<\/p>\n<p>Die Mitarbeitenden k\u00f6nnen eine aktive Rolle bei ihrem Lernen \u00fcbernehmen. Sie werden durch unterhaltsame Aufgaben und einen gesunden Wettbewerb motiviert, das Training zu wiederholen und ihre Rolle zu beherrschen. Attensi hat mit Hilfe von Gamification\u00a0<a href=\"https:\/\/attensi.com\/de\/erfolgsgeschichten\/einzelhandel-service\/so-duftet-erfolg-mit-gamifiziertem-training-schliesst-the-fragrance-shop-98-der-wissensluecke\/\">die Wissensl\u00fccke um \u00fcber 90% geschlossen<\/a>. Die Statistiken sprechen f\u00fcr sich.<\/p>\n<p>Simulationen werden schon seit Jahrzehnten in Berufen wie Piloten und Chirurgen eingesetzt, aber erst jetzt erkennt man ihre Einsatzm\u00f6glichkeiten in der L&amp;D, und zwar in fast allen Branchen.<\/p>\n<p>Bei Trainings f\u00fcr den telefonischen Kundenservice kann es schwierig sein, f\u00fcr Telefonanrufe zu \u00fcben, was riskant sein kann. Selbst Rollenspiele zwischen Angestellten vermitteln kein genaues Bild davon, was die Teams erwarten k\u00f6nnen.<\/p>\n<p>Ein unvorbereiteter, nerv\u00f6ser Mitarbeitender wird eher kostspielige Fehler machen und m\u00f6glicherweise mehrere Kunden verlieren, bevor er sich sicher genug f\u00fchlt, um au\u00dfergew\u00f6hnliche Kundenerlebnisse zu schaffen.<\/p>\n<p>Simulationen eliminieren dieses Risiko, indem sie ein realistisches Erlebnis des telefonischen Kundendienstes schaffen. Sie bieten Ihren Besch\u00e4ftigten eine sichere Umgebung, in der sie realit\u00e4tsnahe Szenarien \u00fcben k\u00f6nnen, bevor sie sich in reale Situationen begeben, in denen sie gut ge\u00fcbt sind und sich ihrer Rolle sicher sind.<\/p>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-imagevideo bg-storm mt-image one-col-wide \" >\n\n  <div class=\"main-grid grid side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading \">Einfache Integration<\/h2>\n        \n                  <div class=\"intro-text narrow \">\n            <p>Die Trainingsl\u00f6sungen von Attensi lassen sich leicht in bestehende LMS integrieren. Wir stellen Daten zur Verf\u00fcgung, die die Lernkurve visualisieren, so dass Sie die Auswirkungen unserer Trainingsl\u00f6sungen in Ihrer Organisation sehen k\u00f6nnen.<\/p>\n          <\/div>\n        \n      <\/div>\n    \n    <div class=\"content-grid grid-12 grid-m-8 grid-s-4 rg-30 rg-m-40 rg-s-30 ac\">\n      <div class=\"media-col\">\n\n        \n                      <div class=\"img-wrap-default fade-me none\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"716\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-1280x716.png\" class=\"attachment-large size-large\" alt=\"PORTAL illustration\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-1280x716.png 1280w, https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-720x403.png 720w, https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-768x430.png 768w, https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-1536x859.png 1536w, https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-2048x1146.png 2048w, https:\/\/attensi.com\/wp-content\/uploads\/PORTAL-illustration-150x84.png 150w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/>            <\/div>\n          \n        \n      <\/div>\n      <div class=\"text-col grid rg-30 fade-me\">\n\n        \n                  <div class=\"col-grid grid\">\n\n            <div class=\"the-content\"><p style=\"text-align: center;\">Attensi liefert die Zukunft der Ausbildung, damit Ihr Unternehmen seine Ziele erreichen und au\u00dfergew\u00f6hnlich sein kann.<\/p>\n<\/div>\n            \n          <\/div>\n        \n        \n      <\/div>\n    <\/div>\n\n          <div class=\"global-buttons-wrapper fade-me\">\n        <ul>\n          \n                          <li>\n                <a class=\"btn accent\" href=\"https:\/\/attensi.com\/de\/demo-buchen\/\" target=\"_self\">Termin buchen<\/a>\n              <\/li>\n                              <\/ul>\n      <\/div>\n    \n  <\/div>\n\n  \n<\/section>\n\n\n<section class=\"pb-contact bg-stormlight  layout-stacked\" >\n    <div class=\"bg-grid full grid cg-0 rg-0\">\n\n                    <div class=\"bg-col\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Graphic-Background.svg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/div>        \n        <div class=\"content-col\">\n\n            <div class=\"structure-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n                                    <div class=\"intro-section fade-me\">\n\n                        \n                                                                                    <h2 class=\"block-heading\">Sind Sie bereit, <span>Ihr Training auf das n\u00e4chste Level zu bringen?<\/span><\/h2>\n                                                    \n                        \n                    <\/div>\n                \n                \n                <div class=\"form-col\">\n\n                                            \n                            \n                        \n                            \n                        \n                                                            <div class=\"form-wrapper fade-me\">\n\n                                    \n                                                                            \n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 26059872,\n\t\t\t\t\t\t\t\t\tformId: \"22d945b3-62ce-42d6-88cb-6dc41482bd95\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777462886000-5835276714\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1777462886000-5835276714\"><\/div>                                    \n                                <\/div>\n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n  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          \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                                            \n                <\/div>\n            <\/div>\n\n        <\/div>\n    <\/div>\n\n    <style>@media screen and (min-width:90em){section.pb-contact .bg-grid .content-col{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-contact .bg-grid .content-col{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-contact .bg-grid .content-col{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-contact .bg-grid .content-col{padding:2.5rem 0}}section.pb-contact.no-top-padding .bg-grid .content-col{padding-top:0!important}section.pb-contact.no-bottom-padding .bg-grid 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.structure-grid .form-col{-ms-grid-column:1;-ms-grid-column-span:6;grid-column:1\/7;-ms-grid-row:2;grid-row:2}}@media screen and (min-width:48em) and (max-width:62em){section.pb-contact.layout-flipped .structure-grid .form-col,section.pb-contact.layout-flipped .structure-grid .intro-section,section.pb-contact.layout-flipped .structure-grid .text-col{grid-column:2\/-2}}@media screen and (max-width:47.9375em){section.pb-contact.layout-flipped .structure-grid .form-col,section.pb-contact.layout-flipped .structure-grid .intro-section,section.pb-contact.layout-flipped .structure-grid .text-col{grid-column:1\/-1}}@media screen and (min-width:90em){section.pb-contact.layout-stacked .structure-grid .intro-section{grid-column:4\/-4}section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:5\/-5}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-contact.layout-stacked .structure-grid .intro-section{grid-column:3\/-3}section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:4\/-4}}@media screen and (min-width:48em) and (max-width:62em){section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .intro-section,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:2\/-2}}@media screen and (max-width:47.9375em){section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .intro-section,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:1\/-1}}<\/style>\n<\/section>\n\n\n<section class=\"pb-entry  cols-4 bg-storm\" id=\"industry\">\n  <div class=\"structure-grid grid-12 grid-m-8 grid-s-4 side-padding rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n                  <h2 class=\"block-heading no-text\">L\u00f6sungen nach Branche<\/h2>\n        \n        \n      <\/div>\n    \n\n    \n\n              <div class=\"items-grid  grid-4 grid-m-2 grid-s-2 rg-40 rg-m-40 rg-s-25\">\n                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/de\/loesungen\/gastgewerbe\/\" class=\"wrapper-link\">\n        <h3>Gastgewerbe und Hotellerie<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/de\/loesungen\/gastgewerbe\/\"><span>Mehr lesen<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/de\/loesungen\/einzelhandel-service\/\" class=\"wrapper-link\">\n        <h3>Einzelhandel und Service<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/de\/loesungen\/einzelhandel-service\/\"><span>Mehr lesen<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/de\/loesungen\/training-im-gesundheitswesen\/\" class=\"wrapper-link\">\n        <h3>Training im Gesundheitswesen<\/h3>\n      <\/a>\n\n      \n      <a class=\"read-more\" href=\"https:\/\/attensi.com\/de\/loesungen\/training-im-gesundheitswesen\/\"><span>Mehr lesen<\/span><\/a>\n\n    <\/div>\n\n  <\/div>\n<\/div>                      \n<div class=\"item fade-me image-top img-always-hide\">\n  <div class=\"wrapper\">\n\n    \n    <div class=\"text-wrapper\">\n\n      <a href=\"https:\/\/attensi.com\/de\/loesungen\/professional-services\/\" class=\"wrapper-link\">\n        <h3>Professional Services<\/h3>\n      <\/a>\n\n      \n      <a 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Entwickeln Sie die Telefonetikette Ihres Teams und beobachten Sie, wie Ihr Unternehmen profitiert!<\/p>\n","protected":false},"author":38,"featured_media":78869,"parent":38461,"menu_order":245,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-40089","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Trainingsl\u00f6sungen f\u00fcr den telefonischen Kundenservice | Attensi<\/title>\n<meta name=\"description\" content=\"Erfahren Sie, wie unsere simulationsbasierten Telefontrainingsl\u00f6sungen f\u00fcr den Kundenservice Ihre Mitarbeitenden mit wichtigen F\u00e4higkeiten zur Verbesserung der Kundenbeziehungen ausstatten k\u00f6nnen. 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