{"id":43720,"date":"2023-09-05T15:06:58","date_gmt":"2023-09-05T13:06:58","guid":{"rendered":"https:\/\/attensi.dev.kodeks.no\/?post_type=learn&#038;p=43720"},"modified":"2024-02-13T08:44:31","modified_gmt":"2024-02-13T07:44:31","slug":"leadership-delta-die-fuehrungskrise-im-gastgewerbe-bewaeltigen","status":"publish","type":"learn","link":"https:\/\/attensi.com\/de\/ressourcen\/insights\/leadership-delta-die-fuehrungskrise-im-gastgewerbe-bewaeltigen\/","title":{"rendered":"Leadership-Delta: Die F\u00fchrungskrise im Gastgewerbe bew\u00e4ltigen"},"content":{"rendered":"\n\n<section class=\"pb-hero  left-right bg-storm \" >\n\n  \n    <div class=\"block-inner\">\n      <div class=\"bg-grid grid cg-0 rg-0 full\">\n\n        \n        <div class=\"content-col\">\n          <div class=\"padding-el grid rg-50 rg-m-40 rg-s-30\">\n\n                          <div class=\"breadcrumbs\">\n                <div class=\"grid side-padding\">\n                  <div>\n                    <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Gehe zu Attensi.\" href=\"https:\/\/attensi.com\/de\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Attensi<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>                  <\/div>\n                <\/div>\n              <\/div>\n            \n            <div class=\"main-grid side-padding grid-12 ac standard\">\n              <div class=\"text-col grid-12 grid-m-8 grid-s-4 rg-75 rg-m-0 rg-s-25\">\n                <div class=\"inner-text-col\">\n\n                                      <h1>\n                                                                    <span style=\"font-size: 24px\">INSIGHTS<\/span><br>Leadership-Delta: Die F\u00fchrungskrise im Gastgewerbe bew\u00e4ltigen                                          <\/h1>\n                  \n                  \n                                          <p class=\"lead\">Sind Sie bereit, die F\u00fchrungskrise zu meistern? Es ist kein Geheimnis, dass das Gastgewerbe in den letzten drei Jahren stark gelitten hat. Verluste, die zahlreiche Ebenen des Unternehmens betreffen, von den Angestellten an der Kasse und im Verkauf bis hin zur Spitze &#8211; der F\u00fchrung. Unser Ziel sollte es sein, uns von den Verlusten zu erholen und uns wieder auf den richtigen Weg zu bringen, um unsere Visionen zu verwirklichen.<\/p>\n                    \n                  \n                <\/div>\n\n\n                \n              <\/div>\n\n              <div class=\"img-col mt-featured\">\n\n                \n                                      <div class=\"img-wrapper\">\n                      <img loading=\"lazy\" decoding=\"async\" width=\"1680\" height=\"1424\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/employee-training-featured-image-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Medarbeider oppl\u00e6ring, en dame og en mann spiller p\u00e5 en datamaskin sammen\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/employee-training-featured-image-1.png 1680w, https:\/\/attensi.com\/wp-content\/uploads\/employee-training-featured-image-1-1280x1085.png 1280w, https:\/\/attensi.com\/wp-content\/uploads\/employee-training-featured-image-1-1536x1302.png 1536w\" sizes=\"auto, (max-width: 1680px) 100vw, 1680px\" \/>                    <\/div>\n\n                  \n                \n              <\/div>\n\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n      <\/div>\n    <\/div>\n\n  \n\n  <style>section.pb-hero.bg-storm{background:#1B2231}section.pb-hero.bg-stormlight{background:#20293C}section.pb-hero h1 span:not(.heading-icon){color:#56BCCF}section.pb-hero .lead{line-height:1.5;font-family:\"avenir-book\",sans-serif}@media screen and (min-width:90em){section.pb-hero .lead{font-size:1.625rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-hero .lead{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero .lead{font-size:1.25rem}}@media screen and (max-width:47.9375em){section.pb-hero .lead{font-size:1.25rem}}section.pb-hero 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.main-grid.standard .text-col{-ms-grid-row:1;grid-row:1;z-index:1}@media screen and (max-width:62em){section.pb-hero.transparent-video .img-col{grid-column:1\/-1!important;-ms-grid-row:2!important;grid-row:2!important}}body:not(.wp-admin).headerstyle-dark section.pb-hero:first-child,body:not(.wp-admin).headerstyle-default section.pb-hero:first-child{padding-top:var(--header-height)}body:not(.wp-admin).headerstyle-dark-transparent section.pb-hero:first-child .content-col{padding-top:var(--header-height)}<\/style>\n<\/section>\n\n\n<section class=\"pb-texteditor bg-white no-bottom-padding width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <p>Nach Angaben des Beratungsunternehmens McKinsey gaben 93% der Befragten im Gastgewerbe an, dass die Anspr\u00fcche der Kunden nach der Pandemie (2022) h\u00f6her sind. Das bedeutet, dass jede einzelne Person im Unternehmen Ihre Werte und Kultur, Ihre Servicestandards und alles, was dazwischen liegt, leben und atmen muss. F\u00fcr Unternehmen mit gro\u00dfen, weltweit t\u00e4tigen Teams ist dies keine leichte Aufgabe, wenn es darum geht, Konsistenz zu gew\u00e4hrleisten. Hier m\u00fcssen Ihre F\u00fchrungskr\u00e4fte gl\u00e4nzen.<\/p>\n<p>Investitionen in Ihren Ausbildungsprozess bedeuten nicht nur, dass Sie die F\u00e4higkeiten Ihrer Mitarbeitenden in ihrer gegenw\u00e4rtigen Position entwickeln, sondern auch, dass Sie die F\u00e4higkeiten f\u00f6rdern, die sie brauchen, um in eine F\u00fchrungsrolle hineinzuwachsen. Die Einstellung einer F\u00fchrungskraft ist ein bekannterma\u00dfen m\u00fchsamer Prozess, der effizienter gestaltet werden k\u00f6nnte, wenn die derzeitigen Angestellten auf den Erfolg vorbereitet werden, statt sich erst m\u00fchsam auf die Suche zu machen. Besch\u00e4ftigte, in die investiert wird, f\u00fchlen sich wertgesch\u00e4tzt und sind eher bereit, in einem Unternehmen zu bleiben und sich weiterzuentwickeln. Anstatt weiterzuziehen, haben sie die M\u00f6glichkeit, aufzusteigen, was die Mitarbeiterbindung st\u00e4rkt.<\/p>\n<p>Als Antwort auf diese Herausforderungen hat Greg Hull<sup>1<\/sup>, SVP Commercial Operations US bei Attensi, ein Whitepaper verfasst, in dem er genau erkl\u00e4rt, warum es vor allem im Gastgewerbe und im Einzelhandel eine gro\u00dfe L\u00fccke bei den F\u00fchrungskompetenzen gibt und warum dies so wichtig ist. Er konzentriert sich auf die Herausforderung, F\u00fchrungskr\u00e4fte zu finden, zu schulen und zu bef\u00e4higen. Greg fand:<\/p>\n<blockquote><p>&#8222;Das Leadership Delta ist eine gro\u00dfe Wissens- und F\u00e4higkeitsl\u00fccke, die sich auftut, wenn einzelne Mitarbeitende in leitende Positionen bef\u00f6rdert werden, in denen sie die Verantwortung f\u00fcr mehrere Bereiche des Unternehmens tragen.<\/p>\n<p>Einer der Gr\u00fcnde daf\u00fcr ist, dass viele derjenigen, die Teams leiten, bef\u00f6rdert werden, weil sie in ihrem normalen Job gro\u00dfartig sind &#8211; sie sind gro\u00dfartige Baristas, Superstar-Barkeeper oder fantastische Verk\u00e4ufer, aber jetzt sehen sie sich neuen Erwartungen und Verantwortlichkeiten gegen\u00fcber. Der Aufstieg ist ein riesiger Kompetenzsprung.<\/p>\n<p>Da diesen F\u00fchrungskr\u00e4ften so viel Verantwortung \u00fcbertragen wird, fordern wir die Branche auf, sich mit der Ausbildung von F\u00fchrungskr\u00e4ften zu befassen und die gro\u00dfe Frage zu stellen: &#8222;Stellen Sie die Ausbildungstradition in Frage, um au\u00dfergew\u00f6hnliche F\u00fchrungskr\u00e4fte zu f\u00f6rdern?&#8220;<\/p><\/blockquote>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    <style>@media screen and (min-width:90em){section.pb-texteditor{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-texteditor{padding:2.5rem 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and (min-width:90em){section.pb-texteditor.width-full blockquote{margin-left:10%;margin-right:10%}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-full blockquote{margin-left:8%;margin-right:8%}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-full blockquote{margin-left:9%;margin-right:9%}}<\/style>\n<\/section>\n\n\n<section class=\"pb-texteditor bg-white  width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-70745\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3.png\" alt=\"\" width=\"1800\" height=\"1200\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3.png 1800w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-1296x864.png 1296w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-630x420.png 630w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-720x480.png 720w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-768x512.png 768w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-1280x853.png 1280w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-1536x1024.png 1536w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-150x100.png 150w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-568x379.png 568w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-716x477.png 716w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-623x415.png 623w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-1160x773.png 1160w, https:\/\/attensi.com\/wp-content\/uploads\/hospitality-white-paper-3-134x89.png 134w\" sizes=\"auto, (max-width: 1800px) 100vw, 1800px\" \/><\/p>\n                <\/div>\n            \n        <\/div>\n\n                    <div class=\"global-buttons-wrapper fade-me\">\n                <ul>\n                    <li>\n                        <a class=\"btn arr\" href=\"https:\/\/attensi.com\/de\/ressourcen\/whitepapers\/whitepaper-das-gastgewerbe\/\" target=\"_self\">Whitepaper herunterladen<\/a>\n                    <\/li>\n                <\/ul>\n            <\/div>\n        \n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-texteditor bg-white no-top-padding width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <p>Die gute Nachricht ist: Trotz der Herausforderungen, mit denen sich die Unternehmen in den letzten drei Jahren konfrontiert sahen &#8211; von der globalen Betriebsstilllegung und der zunehmenden Fluktuation der Arbeitskr\u00e4fte bis hin zu den gestiegenen Erwartungen an den Kundenservice und der Finanzkrise &#8211; sind Unternehmen, die dieses Leadership-Delta erkannt und ihren Ansatz f\u00fcr die Schulung und Entwicklung von F\u00fchrungskr\u00e4ften \u00fcberarbeitet haben, auf dem richtigen Weg.<\/p>\n<p>Aus unserer umfangreichen Arbeit mit einigen der weltweit f\u00fchrenden Unternehmen haben wir drei der h\u00e4ufigsten und grundlegendsten &#8222;Leadership-Deltas&#8220; identifiziert, die unserer Meinung nach mit herk\u00f6mmlichen Methoden am schwierigsten zu l\u00f6sen sind:<\/p>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-accordion bg-white no-top-padding\" >\n\n  <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n          <div class=\"intro-section fade-me\">\n\n        \n        \n                  <div class=\"intro-text narrow\">\n            <h2>Die Elemente des Leadership-Deltas<\/h2>\n          <\/div>\n        \n      <\/div>\n    \n\n\n          <div class=\"accordion-section fade-me\">\n        <div class=\"accordion\">\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">1. Coaching f\u00fcr Performance<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Diejenigen, die erst k\u00fcrzlich bef\u00f6rdert wurden, sind es gewohnt, der &#8222;Macher&#8220; zu sein und die Arbeit zu erledigen. Das ist ihre zweite Natur. Doch allzu oft erleben wir, dass neu ernannte F\u00fchrungskr\u00e4fte in ihrer Komfortzone bleiben, ihrem Instinkt folgen und Probleme selbst l\u00f6sen, anstatt Momente des Coachings und Lernens f\u00fcr ihr Team zu erkennen. In einem schnelllebigen Gastgewerbe, in dem Entscheidungen oft schnell getroffen werden m\u00fcssen, ist es zwar wichtig, Momente f\u00fcr das Coaching zu finden, kann aber auch schwierig sein.<\/p>\n<p>Ideal ist es, wenn in einem solchen Moment gen\u00fcgend Unterst\u00fctzung und Ratschl\u00e4ge gegeben werden, ohne das Problem zu l\u00f6sen, damit das Teammitglied in einer \u00e4hnlichen Situation wei\u00df, wie es reagieren muss. Nach der Einf\u00fchrung unseres Simulationstrainings bei einem unserer Kunden aus dem Gastgewerbe sind 76% der Befragten zuversichtlicher, dass ihr Coaching-Feedback gut ankommt und zu positiven Verhaltens\u00e4nderungen und Ergebnissen f\u00fchrt. Das ist die Zuversicht, die Sie brauchen, um Ihre Mitarbeitenden ins Geschehen zu schicken!<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">2. Schwierige Gespr\u00e4che f\u00fchren<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Schwierige Gespr\u00e4che zu f\u00fchren ist eines der h\u00e4ufigsten Probleme, denen wir begegnen, insbesondere im Gastgewerbe. Das liegt zum Teil daran, dass Teams aus gleichgesinnten und selbstbewussten Menschen bestehen, die zu Freunden werden; der Wechsel vom Teamkollegen zur F\u00fchrungskraft kann eine gro\u00dfe Ver\u00e4nderung sein. Die Notwendigkeit, schwierige Gespr\u00e4che zu f\u00fchren, kann in solchen Umgebungen verwirrend und einsch\u00fcchternd sein. F\u00fchrungskr\u00e4fte m\u00fcssen mit soliden, leicht zu befolgenden Leitf\u00e4den ausgestattet sein, die konstruktive Gespr\u00e4che erleichtern und sich auf positive Ergebnisse konzentrieren, ohne dabei die Ernsthaftigkeit der Interaktion zu verlieren.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"accordion-item\">\n              <button class=\"accordion-header\">\n\n                <span class=\"h3\">3. Effektive Kommunikation Ihrer Kultur<\/span>\n                <span class=\"plus-minus\"><\/span>\n\n              <\/button>\n              <div class=\"accordion-body\">\n                <div>\n\n                  \n                                          <div class=\"the-content \">\n                                                                          <p>Eine dritte Herausforderung, die wir f\u00fcr Unternehmen und F\u00fchrungskr\u00e4fte sehen, ist die Widerspr\u00fcchlichkeit und der begriffliche Charakter von &#8222;Kultur&#8220;. Sie wird oft \u00fcber die Tischtennisplatte oder den &#8222;Pizza-Freitag im B\u00fcro&#8220; definiert, aber das sollte nicht die einzige M\u00f6glichkeit sein, etwas so Wichtiges zu beschreiben. Die wahre St\u00e4rke einer gro\u00dfartigen Kultur liegt in der Schaffung einheitlicher gemeinsamer Einstellungen, Werte und Verhaltensweisen. Sie bietet den F\u00fchrungskr\u00e4ften einen Rahmen, um wertorientierte Entscheidungen zu treffen und allen Teammitgliedern gegen\u00fcber wirksam zu kommunizieren. F\u00fchrungskr\u00e4fte m\u00fcssen in der Lage sein, die Kultur zu verstehen (kontextbezogenes Wissen) und sie konsequent anzuwenden (Kommunikation und Konsequenz), damit Organisationen erfolgreich sind. Im Hotel- und Gastst\u00e4ttengewerbe sehen wir eine echte Mischung aus Personen, die \u00fcber die R\u00e4nge in leitende Positionen aufgestiegen sind, und solchen, die als leitende Angestellte hinzugekommen sind, was zu gro\u00dfen Unterschieden in der Kultur f\u00fchren kann.<\/p>\n                                              <\/div>\n                    \n                    \n                  \n                <\/div>\n              <\/div>\n            <\/div>\n\n                  <\/div>\n      <\/div>\n    \n\n    \n\n  <\/div>\n\n  <style>@media screen and (min-width:90em){section.pb-accordion{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-accordion{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-accordion{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-accordion{padding:2.5rem 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.h3{font-size:1.25rem}section.pb-accordion .accordion .accordion-item .accordion-body>div .the-content{padding:0 0 1.25rem 0}}@media screen and (max-width:47.9375em){section.pb-accordion .accordion .accordion-item .accordion-header{padding:1.25rem 0}section.pb-accordion .accordion .accordion-item .accordion-header .h3{font-size:1.125rem}section.pb-accordion .accordion .accordion-item .accordion-body>div .the-content{padding:0 0 1.25rem 0}}<\/style>\n<\/section>\n\n\n<section class=\"pb-texteditor bg-white no-top-padding no-bottom-padding width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <h2>Die L\u00fccke schlie\u00dfen<\/h2>\n<p>Wie kann dies alles erreicht werden? Bef\u00e4higung. Ein System von Gesch\u00e4fts-, Technologie- und Betriebsprozessen, das Wirkung erzeugt. Wirkung im heutigen und k\u00fcnftigen Sinne. Eine Ausbildung, die geeignete M\u00f6glichkeiten bietet, um qualifizierte Fachkr\u00e4fte zu f\u00f6rdern und k\u00fcnftigen F\u00fchrungskr\u00e4ften Vertrauen einzufl\u00f6\u00dfen.<\/p>\n<p>Die Notwendigkeit eines neuen, viel umfassenderen Schulungsansatzes wird in einem Bericht deutlich, der von IBM in Zusammenarbeit mit der National Retail Federation, dem weltweit gr\u00f6\u00dften Einzelhandelsverband, ver\u00f6ffentlicht wurde<sup>2<\/sup>. Es basiert auf einer Umfrage unter mehr als 19.000 Befragten in 28 L\u00e4ndern.<\/p>\n<blockquote><p>&#8218;Mehr als die H\u00e4lfte der F\u00fchrungskr\u00e4fte im Einzelhandel (58%) und in der Verbraucherbranche (55%) konzentrieren sich auf den Aufbau von Flexibilit\u00e4t, um schneller auf Nachfrage\u00e4nderungen reagieren zu k\u00f6nnen&#8216;,<\/p>\n<p><cite>so der Bericht.<\/cite><\/p>\n<p>&#8218;In diesem Umfeld m\u00fcssen Einzelh\u00e4ndler und Marken zielgerichtet f\u00fchren und Technologie als Unterscheidungsmerkmal nutzen.&#8216;<\/p><\/blockquote>\n<p>Big Blue besteht darauf, dass Unternehmen eine neue Generation von technisch versierten, einf\u00fchlsamen und wertebewussten Managern mit den F\u00e4higkeiten ausstatten m\u00fcssen, die Kunden und Mitarbeitende von ihnen verlangen. Dies erfordert eine Schulung, die schnell an die sich schnell \u00e4ndernden Marktbedingungen und den digitalen Fortschritt angepasst werden kann.<\/p>\n<p>Die effektivste Ausbildung in diesem neuen Umfeld ist ebenfalls digital basiert. Attensi arbeitet mit Unternehmen zusammen, um realistische virtuelle Szenarien zu erstellen, die auf tats\u00e4chlichen Situationen des t\u00e4glichen Lebens basieren. Attensi nutzt die neueste 3D- und immersive Technologie, um spielbare Simulationen zu erstellen, die jederzeit und \u00fcberall absolviert werden k\u00f6nnen. Die Angestellten lieben die Flexibilit\u00e4t, und sie kennen, lieben und verstehen bereits die Spieltechniken und die Technologie, auf denen sie basieren.<\/p>\n<p>Dieser Schwerpunkt auf dem Aufbau einer Kultur der gesunden Mitarbeiterentwicklung hat auch einen positiven Effekt, wenn es um die Suche nach Talenten geht. Arbeitssuchende sind eher bereit, sich auf eine Unternehmenskultur einzulassen, in der der Mensch im Mittelpunkt steht und die sich bem\u00fcht, in die Entwicklung ihres Teams zu investieren. In Anbetracht der aktuellen Einstellungssituation, eines Mangels an talentierten Bewerbern f\u00fcr F\u00fchrungspositionen und einer neuen Bewegung, die als &#8222;Umstrukturierung&#8220; bezeichnet wird, ist dies ein attraktiver Aspekt bei der Gewinnung talentierter Bewerber. In einem k\u00fcrzlich erschienenen Artikel des Weltwirtschaftsforums nennt der stellvertretende Vorsitzende von Prudential,\u00a0Rob Falzon<sup>3<\/sup>, die Bereiche, in denen die Arbeitnehmenden von heute w\u00e4hrend dieser Umstrukturierung Unterst\u00fctzung von einem Arbeitgeber erwarten:<\/p>\n<blockquote><p>&#8222;F\u00fchrungskr\u00e4fte m\u00fcssen sich darauf konzentrieren, eine lebendige Kultur der internen Mobilit\u00e4t zu kultivieren, dem kontinuierlichen Lernen Priorit\u00e4t einzur\u00e4umen und ihren Angestellten solide Leistungen zu bieten&#8220;, <cite>sagt Rob Falzon, stellvertretender Vorsitzender von Prudential.<\/cite><\/p><\/blockquote>\n<p>Im Hotel- und Gastst\u00e4ttengewerbe lag der Schwerpunkt schon immer darauf, den Menschen unvergessliche Erlebnisse zu bieten, aber seit Covid sind die Erwartungen an einen hervorragenden Service h\u00f6her denn je. Gezielte Schulungen, die sich mit den Ungleichheiten des Leadership-Deltas befassen, schaffen Vertrauen bei den Mitarbeitenden, die im Gegenzug einen hervorragenden Kundenservice bieten. Die Vorteile sind nicht nur kundenorientiert: Die Schaffung eines Aufstiegswegs f\u00fcr Ihre Mitarbeitenden f\u00fchrt zu einer besseren Mitarbeiterbindung und zu Bef\u00f6rderungsmodellen aus den eigenen Reihen. Mit diesem gest\u00e4rkten und wachsenden Mitarbeiterstamm k\u00f6nnen Sie Ihre F\u00fchrungsstandards erh\u00f6hen, die Kundenerfahrung verbessern und f\u00fcr die Zukunft beweglich bleiben.<\/p>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-share bg-white\">\n    <div class=\"block-inner\">\n        <div class=\"grid side-padding rg-15 align-grid\">\n\n            <h2>Teilen auf:<\/h2>\n            <div>\n                <ul class=\"sharing\">\n                    <li class=\"sharing-link\">\n                        <a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fattensi.com%2Fde%2Fressourcen%2Finsights%2Fleadership-delta-die-fuehrungskrise-im-gastgewerbe-bewaeltigen%2F\" aria-label=\"Facebook\">\n                            Facebook\n                        <\/a>\n                    <\/li>\n                    <li class=\"sharing-link\" aria-label=\"X\/Twitter\">\n                        <a href=\"http:\/\/twitter.com\/share?text=Leadership-Delta: Die F\u00fchrungskrise im Gastgewerbe bew\u00e4ltigen&#038;url=https%3A%2F%2Fattensi.com%2Fde%2Fressourcen%2Finsights%2Fleadership-delta-die-fuehrungskrise-im-gastgewerbe-bewaeltigen%2F\">\n                            X\/Twitter\n                        <\/a>\n                    <\/li>\n                    <li class=\"sharing-link\">\n                        <a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fattensi.com%2Fde%2Fressourcen%2Finsights%2Fleadership-delta-die-fuehrungskrise-im-gastgewerbe-bewaeltigen%2F&#038;title=Leadership-Delta: Die F\u00fchrungskrise im Gastgewerbe bew\u00e4ltigen&#038;source=LinkedIn\" aria-label=\"linkedIn\">\n                            Linkedin\n                        <\/a>\n                    <\/li>\n                <\/ul>\n            <\/div>\n\n        <\/div>\n    <\/div>\n\n    <style>section.pb-share.bg-white{background-color:#FFFFFF}section.pb-share.bg-storm{background:#1B2231}section.pb-share.bg-stormlight{background:#20293C}section.pb-share.bg-storm h2,section.pb-share.bg-storm ul li a,section.pb-share.bg-stormlight h2,section.pb-share.bg-stormlight ul li a{color:#FFFFFF}section.pb-share .block-inner{padding:1.875rem 0}section.pb-share h2{line-height:1.5}@media screen and (min-width:90em){section.pb-share h2{font-size:1.25rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-share h2{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-share h2{font-size:1.25rem}}@media screen and (max-width:47.9375em){section.pb-share h2{font-size:1.125rem}}section.pb-share h2{color:#000000}@media screen and (min-width:62.0625em){section.pb-share .align-grid{-webkit-box-pack:end;-ms-flex-pack:end;justify-content:end}}section.pb-share ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:row wrap;flex-flow:row wrap;margin:-0.3125rem -0.625rem;list-style:none;padding:0}section.pb-share ul li{padding:0.3125rem}section.pb-share ul li a{display:inline-block;padding:0.3125rem;color:#000000;-webkit-transition:opacity 0.3s;transition:opacity 0.3s}section.pb-share ul li a:hover{opacity:0.7}<\/style>\n<\/section>\n\n\n<section class=\"pb-contact bg-storm  layout-stacked\" >\n    <div class=\"bg-grid full grid cg-0 rg-0\">\n\n                    <div class=\"bg-col\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Graphic-Background-new-1.svg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/div>        \n        <div class=\"content-col\">\n\n            <div class=\"structure-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n                                    <div class=\"intro-section fade-me\">\n\n                        \n                                                                                    <h2 class=\"block-heading\">Sind Sie bereit, <span>Ihr Training auf das n\u00e4chste Level zu bringen?<\/span><\/h2>\n                                                    \n                        \n                    <\/div>\n                \n                \n                <div class=\"form-col\">\n\n                                            \n                            \n                        \n                            \n                        \n                                                            <div class=\"form-wrapper fade-me\">\n\n                                    \n                                                                            \n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 26059872,\n\t\t\t\t\t\t\t\t\tformId: \"22d945b3-62ce-42d6-88cb-6dc41482bd95\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1776959066000-8724446763\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1776959066000-8724446763\"><\/div>                                    \n                                <\/div>\n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n          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(max-width:47.9375em){section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .intro-section,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:1\/-1}}<\/style>\n<\/section>\n\n\n<section class=\"pb-post-type bg-stormlight layout-entry \" >\n\n  <div class=\"side-padding grid\">\n    <div>\n\n                        <h2 class=\"block-heading no-text\">Das k\u00f6nnte Sie auch interessieren<\/h2>\n              \n      \n      \n\n        \n        \n                      <div class=\"flex-grid center col-4\">\n                        \n                \n<article class=\"post-types-card standard-title\">\n  <div class=\"wrapper grid acs rg-20 rg-m-20 rg-s-15\">\n\n    \n              <div class=\"top always-show\">\n          <a class=\"wrapper-link\" href=\"https:\/\/attensi.com\/de\/ressourcen\/insights\/dei-wie-koennen-sie-echten-mehrwert-schaffen\/\">\n            <div class=\"img-wrapper\">\n              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    \n\n      <div class=\"read-more-wrapper\">\n        <a href=\"https:\/\/attensi.com\/de\/ressourcen\/insights\/warum-reskilling-von-mitarbeitenden-in-finanzinstitutionen-im-jahr-2024-notwendig-ist\/\"><span>Mehr lesen<\/span><\/a>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n<\/article>                          <\/div>\n          \n        \n        \n      \n\n    <\/div>\n  <\/div>\n\n  <style>@media screen and (min-width:90em){section.pb-post-type{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-post-type{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-post-type{padding:2.5rem 0}}section.pb-post-type.no-top-padding{padding-top:0!important}section.pb-post-type.no-bottom-padding{padding-bottom:0!important}section.pb-post-type.bg-storm .block-heading,section.pb-post-type.bg-storm .intro-text,section.pb-post-type.bg-storm 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.post-types-card{width:calc(33.3333% - 36px)}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type.layout-entry .flex-grid.col-4 .post-types-card{width:calc(50% - 36px)}}section.pb-post-type.layout-entry .btn-wrap{text-align:center}@media screen and (min-width:90em){section.pb-post-type.layout-entry .btn-wrap{margin-top:5rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-post-type.layout-entry .btn-wrap{margin-top:3.75rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type.layout-entry .btn-wrap{margin-top:3.125rem}}@media screen and (max-width:47.9375em){section.pb-post-type.layout-entry .btn-wrap{margin-top:2.5rem}}<\/style>\n<\/section>\n\n\n<section class=\"pb-texteditor bg-storm  width-narrow\" id=\"sources\">\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <div class=\"sources\">\n<h3>Quellen<\/h3>\n<\/div>\n<ol class=\"sources\">\n<li>\n<div class=\"sources\">\u2018The Leadership Delta: How challenging the norm is helping the hospitality industry to train exceptional leaders\u2019, by Greg Hull Attensi\u2019s SVP Commercial Operations US, <em>attensi.com\/learn\/white-papers\/whitepaper-hospitality-industry<\/em><\/div>\n<\/li>\n<li>\n<div class=\"sources\">\u2018Consumers Want it All: Hybrid shopping, sustainability, and purpose-driven brands\u2019, (2002), IBM Institute for Business Value. Authors: Karl Haller, Jane Cheung, Mary Wallace, Sachin Gupta, <em>harvardbusiness.org\/the-5-capabilities-frontline-leaders-need-most<\/em><\/div>\n<\/li>\n<li>\n<div class=\"sources\">\u2018What is the Great Reshuffle and how is it affecting the jobs market?\u2019, World Economic Forum. Author: Charlotte Edmund, <em>weforum.org\/agenda\/2022\/02\/great-reshuffle-jobs-market-resignation<\/em><\/div>\n<\/li>\n<\/ol>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    \n<\/section>","protected":false},"excerpt":{"rendered":"<p>Entdecken Sie, wie Sie die F\u00fchrungskrise im Gastgewerbe bew\u00e4ltigen k\u00f6nnen. 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