{"id":40738,"date":"2022-06-14T16:34:23","date_gmt":"2022-06-14T14:34:23","guid":{"rendered":"https:\/\/attensi.dev.kodeks.no\/?post_type=learn&#038;p=40738"},"modified":"2024-02-13T07:58:03","modified_gmt":"2024-02-13T06:58:03","slug":"3-wege-wie-gamified-simulation-training-ihrem-verkaufspersonal-helfen-wird-die-kundenerwartung-zu-uebertreffen","status":"publish","type":"learn","link":"https:\/\/attensi.com\/de\/ressourcen\/insights\/3-wege-wie-gamified-simulation-training-ihrem-verkaufspersonal-helfen-wird-die-kundenerwartung-zu-uebertreffen\/","title":{"rendered":"3 Wege, wie Gamified Simulation Training Ihrem Verkaufspersonal helfen wird, die Kundenerwartung zu \u00fcbertreffen"},"content":{"rendered":"\n\n<section class=\"pb-hero  left-right bg-storm \" >\n\n  \n    <div class=\"block-inner\">\n      <div class=\"bg-grid grid cg-0 rg-0 full\">\n\n        \n        <div class=\"content-col\">\n          <div class=\"padding-el grid rg-50 rg-m-40 rg-s-30\">\n\n                          <div class=\"breadcrumbs\">\n                <div class=\"grid side-padding\">\n                  <div>\n                    <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Gehe zu Attensi.\" href=\"https:\/\/attensi.com\/de\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Attensi<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>                  <\/div>\n                <\/div>\n              <\/div>\n            \n            <div class=\"main-grid side-padding grid-12 ac standard\">\n              <div class=\"text-col grid-12 grid-m-8 grid-s-4 rg-75 rg-m-0 rg-s-25\">\n                <div class=\"inner-text-col\">\n\n                                      <h1>\n                                                                    <span style=\"font-size: 24px\">INSIGHTS<\/span><br>3 Wege, wie Gamified Simulation Training Ihrem Verkaufspersonal helfen wird, die Kundenerwartung zu \u00fcbertreffen                                          <\/h1>\n                  \n                  \n                                          <p class=\"lead\">Laut einer Studie des Beratungsunternehmens Deloitte geben Kunden, die ein positives Einkaufserlebnis hatten, mit gro\u00dfer Wahrscheinlichkeit 140% mehr aus als Kunden, die ein negatives Erlebnis zu vermelden hatten.<\/p>\n                    \n                  \n                <\/div>\n\n\n                \n              <\/div>\n\n              <div class=\"img-col mt-featured\">\n\n                \n                                      <div class=\"img-wrapper\">\n                      <img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1152\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Retail-Story-block-3-scaled.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Retail Story The Fragrance Shop\" srcset=\"https:\/\/attensi.com\/wp-content\/uploads\/Retail-Story-block-3-scaled.jpg 2048w, https:\/\/attensi.com\/wp-content\/uploads\/Retail-Story-block-3-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/>                    <\/div>\n\n                  \n                \n              <\/div>\n\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n      <\/div>\n    <\/div>\n\n  \n\n  <style>section.pb-hero.bg-storm{background:#1B2231}section.pb-hero.bg-stormlight{background:#20293C}section.pb-hero h1 span:not(.heading-icon){color:#56BCCF}section.pb-hero .lead{line-height:1.5;font-family:\"avenir-book\",sans-serif}@media screen and (min-width:90em){section.pb-hero .lead{font-size:1.625rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-hero .lead{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-hero .lead{font-size:1.25rem}}@media screen and (max-width:47.9375em){section.pb-hero .lead{font-size:1.25rem}}section.pb-hero 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.main-grid.standard .text-col{-ms-grid-row:1;grid-row:1;z-index:1}@media screen and (max-width:62em){section.pb-hero.transparent-video .img-col{grid-column:1\/-1!important;-ms-grid-row:2!important;grid-row:2!important}}body:not(.wp-admin).headerstyle-dark section.pb-hero:first-child,body:not(.wp-admin).headerstyle-default section.pb-hero:first-child{padding-top:var(--header-height)}body:not(.wp-admin).headerstyle-dark-transparent section.pb-hero:first-child .content-col{padding-top:var(--header-height)}<\/style>\n<\/section>\n\n\n<section class=\"pb-texteditor bg-white  width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <p>Laut einer Studie des Beratungsunternehmens Deloitte geben Kunden, die ein positives Einkaufserlebnis hatten, mit gro\u00dfer Wahrscheinlichkeit 140% mehr aus als Kunden, die ein negatives Erlebnis zu vermelden hatten<sup>1<\/sup>. Wie k\u00f6nnen Sie also ein hervorragendes Einkaufserlebnis bieten \u2013 und die Kunden dazu bringen, ihr Geld auszugeben?<\/p>\n<p>Nun, wir glauben, dass das Personal Folgendes tun muss:<\/p>\n<p><strong>1. Sie bringen ihr volles Potenzial auf der Verkaufsfl\u00e4che ein<\/strong><\/p>\n<div class=\"the-content-small\">\n<p>Die Kunden erwarten zu Recht, dass die Mitarbeitenden in den Gesch\u00e4ften und im Internet Produktexperten sind. Unsere Arbeit mit\u00a0Bosch Siemens Hausger\u00e4te (BSH)\u00a0zeigt, wie sachkundige Angestellte den Umsatz steigern k\u00f6nnen (siehe Ergebnisse unten).<\/p>\n<p><strong>2. Sie werden Markenbotschafter<\/strong><\/p>\n<div class=\"the-content-small\">\n<p>Ihre Angestellten m\u00fcssen Ihre Marke repr\u00e4sentieren, von ihrem Aussehen und ihrem Ton bis hin zu Ihren Unternehmenswerten. Ja, es geht um das gesamte Einkaufserlebnis.<\/p>\n<p><strong>3. Sie haben technisches Know-how<\/strong><\/p>\n<div class=\"the-content-small\">\n<p>Die Mitarbeitenden m\u00fcssen technisch fit sein und sich auch mit neuen Kassensystemen und E-Commerce-Software auskennen, um die Kundenzufriedenheit zu steigern und die Kasse zum Klingeln zu bringen.<\/p>\n<\/div>\n<\/div>\n<\/div>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    <style>@media screen and (min-width:90em){section.pb-texteditor{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-texteditor{padding:2.5rem 0}}section.pb-texteditor.no-top-padding{padding-top:0!important}section.pb-texteditor.no-bottom-padding{padding-bottom:0!important}section.pb-texteditor.bg-storm{background:#1B2231}section.pb-texteditor.bg-stormlight{background:#20293C}section.pb-texteditor.bg-storm :not(.btn),section.pb-texteditor.bg-storm ul li::marker,section.pb-texteditor.bg-stormlight :not(.btn),section.pb-texteditor.bg-stormlight ul li::marker{color:#FFFFFF}section.pb-texteditor.bg-storm .the-content blockquote,section.pb-texteditor.bg-stormlight .the-content blockquote{border-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default{color:#FFFFFF;border-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr:after,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default:after{background-color:#56BCCF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.arr:hover,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.default:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.arr:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.default:hover{background:rgba(86,188,207,0.2)}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent-arr,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent-arr{border-color:#56BCCF;color:#56BCCF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent-arr:after,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent-arr:after,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent:after{background-color:#FFFFFF}section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent-arr:hover,section.pb-texteditor.bg-storm .global-buttons-wrapper .btn.accent:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent-arr:hover,section.pb-texteditor.bg-stormlight .global-buttons-wrapper .btn.accent:hover{background:rgba(86,188,207,0.2)}@media screen and (min-width:62.0625em){section.pb-texteditor .link-wrap:not(:first-child){margin-top:1.875rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor .link-wrap:not(:first-child){margin-top:1.875rem}}@media screen and (max-width:47.9375em){section.pb-texteditor .link-wrap:not(:first-child){margin-top:1.25rem}}section.pb-texteditor .main-grid .global-buttons-wrapper,section.pb-texteditor .main-grid .intro-section{grid-column:1\/-1}@media screen and (min-width:90em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:4\/-4}section.pb-texteditor.width-narrow .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:6;grid-column:1\/7}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:3\/-3}section.pb-texteditor.width-narrow .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:8;grid-column:1\/9}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:2\/-2}section.pb-texteditor.width-narrow .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:10;grid-column:1\/11}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-narrow .main-grid .text-section{grid-column:1\/-1}}@media screen and (min-width:90em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:3\/-3}section.pb-texteditor.width-broader .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:8;grid-column:1\/9}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:2\/-2}section.pb-texteditor.width-broader .main-grid.left-align-container .text-section{-ms-grid-column:1;-ms-grid-column-span:11;grid-column:1\/12}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:1\/-1;padding-left:5%;padding-right:5%}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-broader .main-grid .text-section{grid-column:1\/-1;padding-right:5%}}@media screen and (min-width:90em){section.pb-texteditor.width-full .main-grid>div{grid-column:2\/-2}section.pb-texteditor.width-full .main-grid.left-align-container>div{-ms-grid-column:1;-ms-grid-column-span:10;grid-column:1\/11}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-full .main-grid>div{grid-column:2\/-2}section.pb-texteditor.width-full .main-grid.left-align-container>div{-ms-grid-column:1;-ms-grid-column-span:11;grid-column:1\/12}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-full .main-grid>div{grid-column:1\/-1}}@media screen and (max-width:47.9375em){section.pb-texteditor.width-full .main-grid>div{grid-column:1\/-1}}@media screen and (min-width:90em){section.pb-texteditor.width-broader blockquote{margin-left:10%;margin-right:10%}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-broader blockquote{margin-left:8%;margin-right:8%}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-broader blockquote{margin-left:9%;margin-right:9%}}@media screen and (min-width:90em){section.pb-texteditor.width-full blockquote{margin-left:10%;margin-right:10%}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-texteditor.width-full blockquote{margin-left:8%;margin-right:8%}}@media screen and (min-width:48em) and (max-width:62em){section.pb-texteditor.width-full blockquote{margin-left:9%;margin-right:9%}}<\/style>\n<\/section>\n\n\n<section class=\"pb-casestudies bg-storm content-type-manual cols- \" >\n  <div class=\"block-inner\">\n    <div class=\"grid side-padding\">\n      <div>\n\n        \n        \n                  <div class=\"intro-text fade-me narrow \">\n            <h2><span style=\"color: #56bccf;\">BSH:<\/span> Was spielbasierte L\u00f6sungen f\u00fcr Sie tun k\u00f6nnen<\/h2>\n<p>Spielbasierte L\u00f6sungen bieten fesselnde, unterhaltsame und vor allem wirkungsvolle Trainingsl\u00f6sungen f\u00fcr den Einzelhandel. Jede L\u00f6sung wird genau auf die Bed\u00fcrfnisse Ihres Unternehmens und Ihrer Marke abgestimmt.<\/p>\n          <\/div>\n        \n        \n                      \n              <div class=\"outer-grid grid-12 grid-m-6 grid-s-4 rg-60\">\n\n                <div class=\"entry fade-me mt-image\">\n                  <div class=\"entry-grid grid-12 grid-m-8 grid-s-4\">\n\n                    <div class=\"img-col\">\n\n                      \n                                                  <div class=\"img-wrapper\">\n                            <img decoding=\"async\" width=\"716\" height=\"477\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/shutterstock_1531973885-1200x800-1.jpg\" class=\"attachment-listing-thumb size-listing-thumb\" alt=\"\" loading=\"lazy\" \/>                          <\/div>\n                        \n                      \n                    <\/div>\n\n                    <div class=\"text-col grid acs\">\n                      <div class=\"grid rg-20\">\n\n                        <p class=\"lead\">Was der Haushaltsger\u00e4tehersteller BSH mit spielbasierten Trainings erreicht hat, sehen Sie hier:<\/p>\n                                                  <div class=\"rep grid rg-0\">\n                            \n\n                              <div class=\"rep-row\">\n                                <div class=\"grid col cg-20\">\n\n                                                                      <div class=\"left-col grid col cg-5\">\n\n                                      <span class=\"icon-wrapper\"><img decoding=\"async\" width=\"720\" height=\"720\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Impact-Icon_-Arrow-Up.svg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" \/><\/span>\n                                      <span class=\"number-wrapper\">26.2%<\/span>\n                                    <\/div>\n                                  \n                                  <div class=\"right-col\"><p class=\"text\">Verkaufssteigerung\u00a0von Haushaltsger\u00e4ten<\/p><\/div>\n                                <\/div>\n                              <\/div>\n\n                            \n\n                              <div class=\"rep-row\">\n                                <div class=\"grid col cg-20\">\n\n                                                                      <div class=\"left-col grid col cg-5\">\n\n                                      <span class=\"icon-wrapper\"><img decoding=\"async\" width=\"720\" height=\"720\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Impact-Icon_-Brain.svg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" \/><\/span>\n                                      <span class=\"number-wrapper\">93%<\/span>\n                                    <\/div>\n                                  \n                                  <div class=\"right-col\"><p class=\"text\">Verbesserung der Produktkenntnisse<\/p><\/div>\n                                <\/div>\n                              <\/div>\n\n                            \n\n                              <div class=\"rep-row\">\n                                <div class=\"grid col cg-20\">\n\n                                                                      <div class=\"left-col grid col cg-5\">\n\n                                      <span class=\"icon-wrapper\"><img decoding=\"async\" width=\"720\" height=\"720\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Impact-Icon_-Bolt.svg\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" \/><\/span>\n                                      \n                                    <\/div>\n                                  \n                                  <div class=\"right-col\"><p class=\"text\">Verbessertes Verst\u00e4ndnis f\u00fcr den Umgang mit verschiedenen Kundentypen, z.B. vielbesch\u00e4ftigten Familien und technikaffinen Haushalten mit zwei Einkommen und ohne Kinder<\/p><\/div>\n                                <\/div>\n                              <\/div>\n\n                                                      <\/div>\n                        \n                      <\/div>\n                    <\/div>\n\n                  <\/div>\n                <\/div>\n\n              <\/div>\n                      \n        \n                  <div class=\"global-buttons-wrapper margin-top fade-me\">\n            <ul>\n              \n                                  <li>\n                    <a class=\"btn arr\" href=\"https:\/\/attensi.com\/de\/erfolgsgeschichten\/einzelhandel-service\/gamified-training-steigert-den-geraeteumsatz-der-bsh-um-262\/\" target=\"_self\">Mehr erfahren<\/a>\n                  <\/li>\n                              \n                                  <li>\n                    <a class=\"btn accent\" href=\"https:\/\/attensi.com\/de\/unsere-kunden\/erfolgsgeschichten\/\" target=\"_self\">Erfolgsgeschichten<\/a>\n                  <\/li>\n                                          <\/ul>\n          <\/div>\n        \n\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <style>@media screen and (min-width:90em){section.pb-casestudies{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-casestudies{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-casestudies{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-casestudies{padding:2.5rem 0}}section.pb-casestudies.no-top-padding{padding-top:0!important}section.pb-casestudies.no-bottom-padding{padding-bottom:0!important}section.pb-casestudies .block-heading,section.pb-casestudies .entry *,section.pb-casestudies .intro-text *,section.pb-casestudies .preheading{color:#FFFFFF}section.pb-casestudies .btn.arr,section.pb-casestudies .btn.default{color:#FFFFFF;border-color:#FFFFFF}section.pb-casestudies 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(max-width:62em){section.pb-casestudies .entry h3{font-size:1.875rem}}@media screen and (max-width:47.9375em){section.pb-casestudies .entry h3{font-size:1.75rem}}section.pb-casestudies .entry .a-sub,section.pb-casestudies .entry p{line-height:1.4}@media screen and (min-width:90em){section.pb-casestudies .entry .a-sub,section.pb-casestudies .entry p{font-size:1.25rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-casestudies .entry .a-sub,section.pb-casestudies .entry p{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-casestudies .entry .a-sub,section.pb-casestudies .entry p{font-size:1.125rem}}@media screen and (max-width:47.9375em){section.pb-casestudies .entry .a-sub,section.pb-casestudies .entry p{font-size:1rem}}section.pb-casestudies .entry .a-sub{color:inherit}section.pb-casestudies .entry .rep{border-top:0.0625rem solid #9198A9}section.pb-casestudies .entry .rep .rep-row{border-bottom:0.0625rem solid #9198A9;padding:1.25rem 0}section.pb-casestudies .entry .rep .rep-row>.grid{-ms-grid-columns:auto 1fr;grid-template-columns:auto 1fr}section.pb-casestudies .entry .rep .rep-row .icon-wrapper img{height:auto}@media screen and (min-width:90em){section.pb-casestudies .entry .rep .rep-row .icon-wrapper img{width:2.25rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-casestudies .entry .rep .rep-row .icon-wrapper img{width:2.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-casestudies .entry .rep .rep-row .icon-wrapper img{width:2.125rem}}@media screen and (max-width:47.9375em){section.pb-casestudies .entry .rep .rep-row .icon-wrapper img{width:2rem}}section.pb-casestudies .entry .rep .rep-row .number-wrapper{font-weight:600}@media screen and (min-width:90em){section.pb-casestudies .entry .rep .rep-row .number-wrapper{font-size:2.125rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-casestudies .entry .rep .rep-row .number-wrapper{font-size:1.875rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-casestudies .entry .rep .rep-row .number-wrapper{font-size:1.875rem}}@media screen and (max-width:47.9375em){section.pb-casestudies .entry .rep .rep-row .number-wrapper{font-size:1.625rem}}section.pb-casestudies .entry .a-sub{font-weight:600;text-decoration-thickness:from-font}section.pb-casestudies .entry .a-sub:after{content:\"\";-webkit-mask-position:center;mask-position:center;-webkit-mask-size:100%;mask-size:100%;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;-webkit-mask-image:url(\"\/wp-content\/themes\/attensi2022-live\/assets\/arrow.svg\");mask-image:url(\"\/wp-content\/themes\/attensi2022-live\/assets\/arrow.svg\");background-color:#56BCCF;height:1.125rem;width:1.125rem;display:inline-block;margin-left:0.5rem;-webkit-transition:-webkit-transform 0.3s;transition:-webkit-transform 0.3s;transition:transform 0.3s;transition:transform 0.3s,-webkit-transform 0.3s}section.pb-casestudies .entry .a-sub:hover:after{-webkit-transform:translateX(3px);transform:translateX(3px)}@media screen and (min-width:90em){section.pb-casestudies.cols-2 .outer-grid .entry:nth-child(odd){-ms-grid-column:2;-ms-grid-column-span:5;grid-column:2\/7}section.pb-casestudies.cols-2 .outer-grid .entry:nth-child(2n+2){grid-column:7\/-2}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-casestudies.cols-2 .outer-grid .entry:nth-child(odd){-ms-grid-column:1;-ms-grid-column-span:6;grid-column:1\/7}section.pb-casestudies.cols-2 .outer-grid .entry:nth-child(2n+2){grid-column:7\/-1}}@media screen and (min-width:48em) and (max-width:62em){section.pb-casestudies.cols-2 .outer-grid .entry:nth-child(odd){-ms-grid-column:1;-ms-grid-column-span:3;grid-column:1\/4}section.pb-casestudies.cols-2 .outer-grid .entry:nth-child(2n+2){grid-column:4\/-1}}@media screen and (max-width:47.9375em){section.pb-casestudies.cols-2 .outer-grid .entry{grid-column:1\/-1}}@media screen and (min-width:48em) and (max-width:62em){section.pb-casestudies.cols-2 .outer-grid .entry h3{font-size:1.5625rem}section.pb-casestudies.cols-2 .outer-grid .entry .a-sub,section.pb-casestudies.cols-2 .outer-grid .entry p{font-size:1rem}section.pb-casestudies.cols-2 .outer-grid .entry .rep .rep-row .icon-wrapper img{width:1.25rem}section.pb-casestudies.cols-2 .outer-grid .entry .rep .rep-row .number-wrapper{font-size:1.25rem}section.pb-casestudies.cols-2 .outer-grid .entry .rep .rep-row{padding:0.75rem 0}section.pb-casestudies.cols-2 .outer-grid .entry .a-sub:after{height:0.875rem;width:0.875rem}}@media screen and (min-width:62.0625em){section.pb-casestudies.cols-3 .outer-grid .entry:nth-child(3n+1){-ms-grid-column:1;-ms-grid-column-span:4;grid-column:1\/5}section.pb-casestudies.cols-3 .outer-grid .entry:nth-child(3n+2){-ms-grid-column:5;-ms-grid-column-span:4;grid-column:5\/9}section.pb-casestudies.cols-3 .outer-grid .entry:nth-child(3n+3){grid-column:9\/-1}}@media screen and (min-width:48em) and (max-width:62em){section.pb-casestudies.cols-3 .outer-grid .entry:nth-child(3n+1){-ms-grid-column:1;-ms-grid-column-span:2;grid-column:1\/3}section.pb-casestudies.cols-3 .outer-grid .entry:nth-child(3n+2){-ms-grid-column:3;-ms-grid-column-span:2;grid-column:3\/5}section.pb-casestudies.cols-3 .outer-grid .entry:nth-child(3n+3){grid-column:5\/-1}}@media screen and (max-width:47.9375em){section.pb-casestudies.cols-3 .outer-grid .entry{grid-column:1\/-1}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-casestudies.cols-3 .outer-grid .entry h3{font-size:1.5625rem}section.pb-casestudies.cols-3 .outer-grid .entry .a-sub,section.pb-casestudies.cols-3 .outer-grid .entry p{font-size:1rem}section.pb-casestudies.cols-3 .outer-grid .entry .rep .rep-row .icon-wrapper img{width:1.25rem}section.pb-casestudies.cols-3 .outer-grid .entry .rep .rep-row .number-wrapper{font-size:1.25rem}section.pb-casestudies.cols-3 .outer-grid .entry .rep .rep-row{padding:0.75rem 0}section.pb-casestudies.cols-3 .outer-grid .entry .a-sub:after{height:0.875rem;width:0.875rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-casestudies.cols-3 .outer-grid .entry h3{font-size:1.25rem}section.pb-casestudies.cols-3 .outer-grid .entry .a-sub,section.pb-casestudies.cols-3 .outer-grid .entry p{font-size:0.875rem}section.pb-casestudies.cols-3 .outer-grid .entry .rep .rep-row .icon-wrapper img{width:1rem}section.pb-casestudies.cols-3 .outer-grid .entry .rep .rep-row .number-wrapper{font-size:1rem}section.pb-casestudies.cols-3 .outer-grid .entry .rep .rep-row{padding:0.625rem 0}section.pb-casestudies.cols-3 .outer-grid .entry .a-sub:after{height:0.6875rem;width:0.6875rem}}section.pb-casestudies.content-type-manual .outer-grid .entry{grid-column:1\/-1}@media screen and (min-width:90em){section.pb-casestudies.content-type-manual .entry .entry-grid .img-col{-ms-grid-column:2;-ms-grid-column-span:5;grid-column:2\/7}section.pb-casestudies.content-type-manual .entry .entry-grid .text-col{-ms-grid-column:7;-ms-grid-column-span:5;grid-column:7\/12}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-casestudies.content-type-manual .entry .entry-grid .img-col{-ms-grid-column:1;-ms-grid-column-span:6;grid-column:1\/7}section.pb-casestudies.content-type-manual .entry .entry-grid .text-col{-ms-grid-column:7;-ms-grid-column-span:6;grid-column:7\/13}}@media screen and (min-width:48em) and (max-width:62em){section.pb-casestudies.content-type-manual .entry .entry-grid>div{grid-column:2\/-2}}@media screen and (max-width:47.9375em){section.pb-casestudies.content-type-manual .entry .entry-grid>div{grid-column:1\/-1}}<\/style>\n<\/section>\n\n\n<section class=\"pb-texteditor bg-white no-bottom-padding width-broader\" >\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <section class=\"text-media dark wow fadeInUp no-p-top\">\n<div class=\"grid-container\">\n<div class=\"grid-x justify-between grid-margin-x\">\n<div class=\"text just-text large-12 medium-12 small-12 Black\">\n<h2>1. Sie bringen ihr volles Potenzial auf der Verkaufsfl\u00e4che ein<\/h2>\n<p>Kunden erwarten eine hohe Servicequalit\u00e4t. Sie erwarten auch, dass das Verkaufspersonal \u00fcber fundierte Kenntnisse der Produkte oder Dienstleistungen verf\u00fcgt, einschlie\u00dflich aller Neueinf\u00fchrungen, Angebote und \u00c4nderungen.<\/p>\n<p>Das flexible Simulationstraining von Attensi kann beliebig oft ge\u00e4ndert und aktualisiert werden, um sich an gesch\u00e4ftliche Ver\u00e4nderungen oder neue Produkteinf\u00fchrungen anzupassen. Jedes Trainingsmodul ist so konzipiert, dass es kurze Lerninhalte enth\u00e4lt. Spielbasiertes Lernen fordert Ihre Mitarbeitenden heraus, in einer Reihe von realistischen Aufgaben und interaktiven Kundenszenarien durch praktisches Handeln zu lernen.<\/p>\n<p>In jedem Trainingsmodul k\u00f6nnen die Spieler unsch\u00e4tzbare F\u00e4higkeiten im Kundenservice erlernen, wie z.B. das Erkennen von nonverbalen Hinweisen, das Erkennen von M\u00f6glichkeiten zum Upselling oder die Entwicklung ihrer F\u00e4higkeit, dem Kunden ma\u00dfgeschneiderte Empfehlungen zu geben. Schlie\u00dflich ist es diese pers\u00f6nliche Note, die die Kunden immer wieder zur\u00fcckkommen l\u00e4sst.<\/p>\n<p>Das Lernen in dieser sicheren Umgebung bietet viele Gelegenheiten, Fehler zu machen, aus ihnen zu lernen und das neue Wissen praktisch anzuwenden. Wenn Ihre Mitarbeitenden dann vor Ihren Kunden stehen, sollten sie bestens ger\u00fcstet sein und das Selbstvertrauen haben, einen qualitativ hochwertigen und informativen Service zu bieten.<\/p>\n<blockquote><p>&#8222;Mit Attensi SKILLS ist unser Verkaufspersonal schnell zu Produktexperten geworden, was sich messbar und signifikant auf unsere Gewinnmargen auswirkt. Und mit einer 96%igen Zustimmung zum Training wissen wir, dass es ihnen Spa\u00df gemacht hat.&#8220;<\/p>\n<p><cite><strong>Hanne Utakleiv Lorentzen <\/strong><\/cite><\/p>\n<p><cite>Campaign Manager | Bohus<\/cite><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>2. <strong>Sie werden Markenbotschafter<\/strong><\/h2>\n<p>Eine der wichtigsten Voraussetzungen f\u00fcr ein einheitliches, erfolgreiches Team ist die Sicherstellung, dass die Besch\u00e4ftigten Ihre Marke verstehen. Und das umfasst mehr als nur Ihre Produkte und Dienstleistungen.<\/p>\n<p>Es geht auch um das Verhalten, das mit der Zugeh\u00f6rigkeit zu Ihrer Marke einhergeht. Es geht darum, wie Sie mit Ihren Kunden interagieren, es geht um die Atmosph\u00e4re, wenn sie das Gesch\u00e4ft betreten, es geht um das Gef\u00fchl, mit dem sie es verlassen.<\/p>\n<p>Ganz gleich, ob Sie ein traditionelles Ladengesch\u00e4ft oder ein eCommerce-Unternehmen sind, <a href=\"https:\/\/attensi.com\/de\/loesungen\/attensi-behaviour\/\">Attensi BEHAVIOUR<\/a> f\u00f6rdert diese markenspezifischen Verhaltensweisen, um einen echten kulturellen Wandel zu bewirken. Stellen Sie sicher, dass Ihr Team wei\u00df, wie es f\u00fcr Ihre Marke eintreten kann. Wenn sie die Marke lieben, k\u00f6nnen Sie sicher sein, dass Ihre Kunden das auch tun.<\/p>\n<p>Die L\u00f6sungen von Attensi BEHAVIOUR sind vollst\u00e4ndig auf die Bed\u00fcrfnisse Ihres Einzelhandels zugeschnitten und erm\u00f6glichen es Ihnen, eine umfassende Welt zu schaffen, in der wir Ihnen dabei helfen k\u00f6nnen, die wichtigsten Bereiche Ihrer Marke zusammenzubringen. Ganz gleich, ob es sich um betriebliche Standards, Kundeninteraktionen oder Produktwissen handelt, wir wissen, wie man all dies in einer wirkungsvollen L\u00f6sung zusammenf\u00fchrt.<\/p>\n<blockquote><p>&#8222;Sachkundige und freundliche Angestellte, die einen pers\u00f6nlichen Kontakt bieten und schwierige Fragen beantworten k\u00f6nnen, werden nach wie vor gesch\u00e4tzt und erh\u00f6hen die Kaufbereitschaft der Kunden, vor allem, wenn es um teure Produkte wie Elektronik und Haushaltsger\u00e4te geht.&#8220;<\/p>\n<p><cite><strong>Thomas Antonsen<\/strong><\/cite><\/p>\n<p><cite>Northern Europe Head of Sell-out Management and Training Excellence | BSH Home Appliances<\/cite><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>Wie wirken sich die Prozesse auf das Lernen aus?<\/h2>\n<p>In einer Studie des Chartered Institute of Personnel Development (CIPD), einer Vereinigung von Fachleuten f\u00fcr Personalmanagement, aus dem Jahr 2020 zum Thema Lernen am Arbeitsplatz wurde festgestellt, dass die Einstellung zum Lernen und zur Entwicklung auf dem richtigen Weg ist, dass aber immer noch eine Kluft zwischen den Absichten und den bereitgestellten Ressourcen besteht.<\/p>\n<blockquote><p>&#8222;Obwohl der Einsatz von Technologie seit unserer letzten Umfrage zugenommen hat, gelingt es den Unternehmen nicht, die neuen Technologien zu nutzen, die das Lernen wirksamer machen w\u00fcrden und zunehmend auch in anderen Bereichen des Lebens der Lernenden erwartet werden.&#8220;<sup>2<\/sup><\/p><\/blockquote>\n<p>Bei Attensi haben wir aus erster Hand erfahren, wie die Einf\u00fchrung von prozessorientiertem Training zu Ergebnissen f\u00fchrt.<\/p>\n<p>Wir sind gespannt, was die Zukunft des Einzelhandels bringt. Eines ist sicher: Sie brauchen eine Ausbildung, die so flexibel und anpassungsf\u00e4hig ist wie Ihr Unternehmen. Genau dabei kann Attensi helfen.<\/p>\n<p>Vereinbaren Sie noch heute einen Demo-Termin mit uns\u00a0und besuchen Sie uns auf der n\u00e4chsten\u00a0<a href=\"https:\/\/live.retail-week.com\/\">Retail Week Live.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    \n<\/section>\n\n\n<section class=\"pb-share bg-white\">\n    <div class=\"block-inner\">\n        <div class=\"grid side-padding rg-15 align-grid\">\n\n            <h2>Teilen auf:<\/h2>\n            <div>\n                <ul class=\"sharing\">\n                    <li class=\"sharing-link\">\n                        <a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fattensi.com%2Fde%2Fressourcen%2Finsights%2F3-wege-wie-gamified-simulation-training-ihrem-verkaufspersonal-helfen-wird-die-kundenerwartung-zu-uebertreffen%2F\" aria-label=\"Facebook\">\n                            Facebook\n                        <\/a>\n     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\u00fcbertreffen&#038;source=LinkedIn\" aria-label=\"linkedIn\">\n                            Linkedin\n                        <\/a>\n                    <\/li>\n                <\/ul>\n            <\/div>\n\n        <\/div>\n    <\/div>\n\n    <style>section.pb-share.bg-white{background-color:#FFFFFF}section.pb-share.bg-storm{background:#1B2231}section.pb-share.bg-stormlight{background:#20293C}section.pb-share.bg-storm h2,section.pb-share.bg-storm ul li a,section.pb-share.bg-stormlight h2,section.pb-share.bg-stormlight ul li a{color:#FFFFFF}section.pb-share .block-inner{padding:1.875rem 0}section.pb-share h2{line-height:1.5}@media screen and (min-width:90em){section.pb-share h2{font-size:1.25rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-share h2{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-share h2{font-size:1.25rem}}@media screen and (max-width:47.9375em){section.pb-share h2{font-size:1.125rem}}section.pb-share h2{color:#000000}@media screen and (min-width:62.0625em){section.pb-share .align-grid{-webkit-box-pack:end;-ms-flex-pack:end;justify-content:end}}section.pb-share ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:row wrap;flex-flow:row wrap;margin:-0.3125rem -0.625rem;list-style:none;padding:0}section.pb-share ul li{padding:0.3125rem}section.pb-share ul li a{display:inline-block;padding:0.3125rem;color:#000000;-webkit-transition:opacity 0.3s;transition:opacity 0.3s}section.pb-share ul li a:hover{opacity:0.7}<\/style>\n<\/section>\n\n\n<section class=\"pb-contact bg-stormlight  layout-stacked\" >\n    <div class=\"bg-grid full grid cg-0 rg-0\">\n\n                    <div class=\"bg-col\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Graphic-Background-new-1.svg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/div>        \n        <div class=\"content-col\">\n\n            <div class=\"structure-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40\">\n\n                                    <div class=\"intro-section fade-me\">\n\n                        \n                                                                                    <h2 class=\"block-heading\">Sind Sie bereit, <span>Ihr Training auf das n\u00e4chste Level zu bringen?<\/span><\/h2>\n                                                    \n                        \n                    <\/div>\n                \n                \n                <div class=\"form-col\">\n\n                                            \n                            \n                        \n                            \n                        \n                                                            <div class=\"form-wrapper fade-me\">\n\n                                    \n                                                                            \n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 26059872,\n\t\t\t\t\t\t\t\t\tformId: \"22d945b3-62ce-42d6-88cb-6dc41482bd95\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777711160000-8921076913\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1777711160000-8921076913\"><\/div>                                    \n                                <\/div>\n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n                        \n                            \n 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.bg-col{-ms-grid-column:1;-ms-grid-column-span:2;grid-column:1\/3;-ms-grid-row:1;-ms-grid-row-span:1;grid-row:1\/2}section.pb-contact .bg-grid .content-col{-ms-grid-column:1;-ms-grid-column-span:2;grid-column:1\/3;-ms-grid-row:1;-ms-grid-row-span:1;grid-row:1\/2;z-index:2}section.pb-contact .bg-grid .bg-col{overflow:hidden;position:relative;text-align:left}section.pb-contact .bg-grid .bg-col img,section.pb-contact .bg-grid .bg-col picture{width:100%;height:100%;font-family:\"object-fit:cover\";-o-object-fit:cover;object-fit:cover;position:absolute}@media screen and (max-width:47.9375em){section.pb-contact .bg-grid .bg-col{display:none}}@media screen and (min-width:90em){section.pb-contact.layout-standard .structure-grid .intro-section{grid-column:4\/-4}section.pb-contact.layout-standard .structure-grid .text-col{-ms-grid-column:1;-ms-grid-column-span:5;grid-column:1\/6}section.pb-contact.layout-standard .structure-grid 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(min-width:90em){section.pb-contact.layout-flipped .structure-grid .intro-section{grid-column:4\/-4;-ms-grid-row:1;grid-row:1}section.pb-contact.layout-flipped .structure-grid .text-col{grid-column:8\/-1;-ms-grid-row:2;grid-row:2}section.pb-contact.layout-flipped .structure-grid .form-col{-ms-grid-column:1;-ms-grid-column-span:6;grid-column:1\/7;-ms-grid-row:2;grid-row:2}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-contact.layout-flipped .structure-grid .intro-section{grid-column:3\/-3;-ms-grid-row:1;grid-row:1}section.pb-contact.layout-flipped .structure-grid .text-col{grid-column:8\/-1;-ms-grid-row:2;grid-row:2}section.pb-contact.layout-flipped .structure-grid .form-col{-ms-grid-column:1;-ms-grid-column-span:6;grid-column:1\/7;-ms-grid-row:2;grid-row:2}}@media screen and (min-width:48em) and (max-width:62em){section.pb-contact.layout-flipped .structure-grid .form-col,section.pb-contact.layout-flipped .structure-grid .intro-section,section.pb-contact.layout-flipped .structure-grid .text-col{grid-column:2\/-2}}@media screen and (max-width:47.9375em){section.pb-contact.layout-flipped .structure-grid .form-col,section.pb-contact.layout-flipped .structure-grid .intro-section,section.pb-contact.layout-flipped .structure-grid .text-col{grid-column:1\/-1}}@media screen and (min-width:90em){section.pb-contact.layout-stacked .structure-grid .intro-section{grid-column:4\/-4}section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:5\/-5}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-contact.layout-stacked .structure-grid .intro-section{grid-column:3\/-3}section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:4\/-4}}@media screen and (min-width:48em) and (max-width:62em){section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .intro-section,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:2\/-2}}@media screen and (max-width:47.9375em){section.pb-contact.layout-stacked .structure-grid .form-col,section.pb-contact.layout-stacked .structure-grid .intro-section,section.pb-contact.layout-stacked .structure-grid .text-col{grid-column:1\/-1}}<\/style>\n<\/section>\n\n\n<section class=\"pb-post-type bg-storm layout-entry \" >\n\n  <div class=\"side-padding grid\">\n    <div>\n\n                        <h2 class=\"block-heading no-text\">Das k\u00f6nnte Sie auch interessieren<\/h2>\n              \n      \n      \n\n        \n        \n                      <div class=\"flex-grid center col-4\">\n                        \n                \n<article class=\"post-types-card standard-title\">\n  <div class=\"wrapper grid acs rg-20 rg-m-20 rg-s-15\">\n\n    \n              <div class=\"top always-show\">\n          <a class=\"wrapper-link\" href=\"https:\/\/attensi.com\/de\/ressourcen\/insights\/dei-wie-koennen-sie-echten-mehrwert-schaffen\/\">\n            <div class=\"img-wrapper\">\n              <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/attensi-partner-holding-phone-2048x11341-1-1280x709.png\" alt=\"DEI &#8211; wie k\u00f6nnen Sie echten Mehrwert schaffen?\" loading=\"lazy\" \/>            <\/div>\n          <\/a>\n        <\/div>\n          \n    <div class=\"bottom grid rg-20 rg-m-20 rg-s-15\">\n\n              <h3>DEI &#8211; wie k\u00f6nnen Sie echten Mehrwert schaffen?<\/h3>\n      \n      \n\n      <div class=\"read-more-wrapper\">\n        <a href=\"https:\/\/attensi.com\/de\/ressourcen\/insights\/dei-wie-koennen-sie-echten-mehrwert-schaffen\/\"><span>Mehr lesen<\/span><\/a>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n<\/article>                        \n                \n<article class=\"post-types-card standard-title\">\n  <div class=\"wrapper grid acs rg-20 rg-m-20 rg-s-15\">\n\n    \n              <div class=\"top always-show\">\n          <a class=\"wrapper-link\" href=\"https:\/\/attensi.com\/de\/ressourcen\/insights\/das-gastgewerbe-ist-kaputt-ist-richtiges-training-die-rettung\/\">\n            <div class=\"img-wrapper\">\n              <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/gameplay_laptop_game-1-1280x648.jpg\" alt=\"Das Gastgewerbe ist kaputt &#8211; ist richtiges Training die Rettung?\" loading=\"lazy\" \/>            <\/div>\n          <\/a>\n        <\/div>\n          \n    <div class=\"bottom grid rg-20 rg-m-20 rg-s-15\">\n\n              <h3>Das Gastgewerbe ist kaputt &#8211; ist richtiges Training die Rettung?<\/h3>\n      \n      \n\n      <div class=\"read-more-wrapper\">\n        <a href=\"https:\/\/attensi.com\/de\/ressourcen\/insights\/das-gastgewerbe-ist-kaputt-ist-richtiges-training-die-rettung\/\"><span>Mehr lesen<\/span><\/a>\n      <\/div>\n\n    <\/div>\n\n  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href=\"https:\/\/attensi.com\/de\/ressourcen\/insights\/wie-ki-teil-unseres-taeglichen-lebens-wird-und-was-die-zukunft-bereithaelt\/\"><span>Mehr lesen<\/span><\/a>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n<\/article>                        \n                \n<article class=\"post-types-card standard-title\">\n  <div class=\"wrapper grid acs rg-20 rg-m-20 rg-s-15\">\n\n    \n              <div class=\"top always-show\">\n          <a class=\"wrapper-link\" href=\"https:\/\/attensi.com\/de\/ressourcen\/insights\/warum-reskilling-von-mitarbeitenden-in-finanzinstitutionen-im-jahr-2024-notwendig-ist\/\">\n            <div class=\"img-wrapper\">\n              <img decoding=\"async\" src=\"https:\/\/attensi.com\/wp-content\/uploads\/Financial-services-story-block-1280x704.png\" alt=\"Warum Reskilling von Mitarbeitenden in Finanzinstitutionen im Jahr 2024 notwendig ist\" loading=\"lazy\" \/>            <\/div>\n          <\/a>\n        <\/div>\n          \n    <div class=\"bottom grid rg-20 rg-m-20 rg-s-15\">\n\n              <h3>Warum Reskilling von Mitarbeitenden in Finanzinstitutionen im Jahr 2024 notwendig ist<\/h3>\n      \n      \n\n      <div class=\"read-more-wrapper\">\n        <a href=\"https:\/\/attensi.com\/de\/ressourcen\/insights\/warum-reskilling-von-mitarbeitenden-in-finanzinstitutionen-im-jahr-2024-notwendig-ist\/\"><span>Mehr lesen<\/span><\/a>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n<\/article>                          <\/div>\n          \n        \n        \n      \n\n    <\/div>\n  <\/div>\n\n  <style>@media screen and (min-width:90em){section.pb-post-type{padding:6rem 0}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-post-type{padding:4.5rem 0}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type{padding:4rem 0}}@media screen and (max-width:47.9375em){section.pb-post-type{padding:2.5rem 0}}section.pb-post-type.no-top-padding{padding-top:0!important}section.pb-post-type.no-bottom-padding{padding-bottom:0!important}section.pb-post-type.bg-storm .block-heading,section.pb-post-type.bg-storm .intro-text,section.pb-post-type.bg-storm .pagination-wrap .page-numbers,section.pb-post-type.bg-stormlight .block-heading,section.pb-post-type.bg-stormlight .intro-text,section.pb-post-type.bg-stormlight .pagination-wrap .page-numbers{color:#FFFFFF}section.pb-post-type.bg-storm .btn,section.pb-post-type.bg-stormlight .btn{color:#FFFFFF;border-color:#FFFFFF}section.pb-post-type.bg-storm .btn:after,section.pb-post-type.bg-stormlight .btn:after{background-color:#56BCCF}section.pb-post-type.bg-storm .btn:hover,section.pb-post-type.bg-stormlight .btn:hover{background:rgba(86,188,207,0.2)}section.pb-post-type.bg-storm .pagination-wrap .page-numbers.current,section.pb-post-type.bg-stormlight .pagination-wrap 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.wrapper .bottom .rep .rep-row .text{font-size:1.25rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-post-type .post-types-card .wrapper .bottom .rep .rep-row .text{font-size:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type .post-types-card .wrapper .bottom .rep .rep-row .text{font-size:1.125rem}}@media screen and (max-width:47.9375em){section.pb-post-type .post-types-card .wrapper .bottom .rep .rep-row .text{font-size:1rem}}section.pb-post-type.layout-archive .filters .dropdown a{color:#FFFFFF;cursor:pointer}section.pb-post-type.layout-archive .filters .dropdown .filter-list{width:100%;list-style:none}@media screen and (min-width:62.0625em){section.pb-post-type.layout-archive .filters{margin-bottom:5rem}section.pb-post-type.layout-archive .filters .dropdown button.init{display:none}section.pb-post-type.layout-archive .filters .dropdown 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solid #FFFFFF;text-align:initial;max-width:31.25rem;-webkit-transition:opacity 0.3s,margin 0.3s,height 0.3s;transition:opacity 0.3s,margin 0.3s,height 0.3s;opacity:0;pointer-events:none;margin-top:0.1875rem;height:0}section.pb-post-type.layout-archive .filters .dropdown .filter-list.active{opacity:1;pointer-events:auto;margin-top:0.375rem;height:auto;padding:2.5rem}section.pb-post-type.layout-archive .filters .dropdown .filter-list li.filter a{padding:0.4375rem 0;display:block;text-decoration:none;color:#FFFFFF;font-size:1rem}section.pb-post-type.layout-archive .filters .dropdown .filter-list li.filter.active a{font-weight:900}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type.layout-archive .filters{margin-bottom:3.125rem}}@media screen and (max-width:47.9375em){section.pb-post-type.layout-archive .filters{margin-bottom:1.875rem}}section.pb-post-type.layout-archive .post-types-card,section.pb-post-type.layout-archive .pre-load{-webkit-animation:fadein 0.3s forwards;animation:fadein 0.3s forwards}section.pb-post-type.layout-archive .post-types-card.fadeout,section.pb-post-type.layout-archive .pre-load.fadeout{opacity:0;-webkit-animation:fadeout 0.3s forwards;animation:fadeout 0.3s forwards}section.pb-post-type.layout-entry .flex-grid{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:row wrap;flex-flow:row wrap}section.pb-post-type.layout-entry .flex-grid .post-types-card{-webkit-box-flex:0;-ms-flex:0 0 auto;flex:0 0 auto;min-height:0px;min-width:0px;height:auto}section.pb-post-type.layout-entry .flex-grid.center{-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}@media screen and (min-width:90em){section.pb-post-type.layout-entry .flex-grid{margin:-1.3125rem}section.pb-post-type.layout-entry .flex-grid .post-types-card{margin:1.3125rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-post-type.layout-entry .flex-grid{margin:-1.125rem}section.pb-post-type.layout-entry .flex-grid .post-types-card{margin:1.125rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type.layout-entry .flex-grid{margin:-1.125rem}section.pb-post-type.layout-entry .flex-grid .post-types-card{margin:1.125rem}}@media screen and (max-width:47.9375em){section.pb-post-type.layout-entry .flex-grid{margin:-1.25rem}section.pb-post-type.layout-entry .flex-grid .post-types-card{margin:1.25rem;width:calc(100% - 40px)}}@media screen and (min-width:90em){section.pb-post-type.layout-entry .flex-grid.col-2 .post-types-card{width:calc(50% - 42px)}section.pb-post-type.layout-entry .flex-grid.col-2 .post-types-card .img-wrapper{padding-bottom:47%}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-post-type.layout-entry .flex-grid.col-2 .post-types-card{width:calc(50% - 36px)}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type.layout-entry .flex-grid.col-2 .post-types-card{width:calc(50% - 36px)}}@media screen and (min-width:90em){section.pb-post-type.layout-entry .flex-grid.col-3 .post-types-card{width:calc(33.3333333333% - 42px)}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-post-type.layout-entry .flex-grid.col-3 .post-types-card{width:calc(33.3333333333% - 36px)}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type.layout-entry .flex-grid.col-3 .post-types-card{width:calc(50% - 36px)}}@media screen and (min-width:90em){section.pb-post-type.layout-entry .flex-grid.col-4 .post-types-card{width:calc(25% - 42px)}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-post-type.layout-entry .flex-grid.col-4 .post-types-card{width:calc(33.3333% - 36px)}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type.layout-entry .flex-grid.col-4 .post-types-card{width:calc(50% - 36px)}}section.pb-post-type.layout-entry .btn-wrap{text-align:center}@media screen and (min-width:90em){section.pb-post-type.layout-entry .btn-wrap{margin-top:5rem}}@media screen and (min-width:62.0625em) and (max-width:89.9375em){section.pb-post-type.layout-entry .btn-wrap{margin-top:3.75rem}}@media screen and (min-width:48em) and (max-width:62em){section.pb-post-type.layout-entry .btn-wrap{margin-top:3.125rem}}@media screen and (max-width:47.9375em){section.pb-post-type.layout-entry .btn-wrap{margin-top:2.5rem}}<\/style>\n<\/section>\n\n\n<section class=\"pb-texteditor bg-stormlight  width-narrow\" id=\"sources\">\n    <div class=\"main-grid side-padding grid-12 grid-m-8 grid-s-4 rg-xxl-75 rg-xl-70 rg-55 rg-m-60 rg-s-40 \">\n\n        \n        <div class=\"text-section fade-me\">\n\n                            <div class=\"the-content\">\n                    <h3>Quellen<\/h3>\n<ol class=\"sources\">\n<li>The true value of customer experiences, <em>deloitte.com\/content\/dam\/Deloitte\/us\/Documents\/process-and-operations\/us-cons-the-true-value-of-customer-experiences.pdf<\/em><\/li>\n<li>CIPD. (2020) Learning and skills at work 2020. London: Chartered Institute of\u00a0Personnel and Development, <em>cipd.org\/globalassets\/media\/comms\/news\/asd1learning-skills-work-report-1_tcm18-79434.pdf<\/em><\/li>\n<\/ol>\n                <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n    \n<\/section>","protected":false},"excerpt":{"rendered":"<p>Laut Deloitte geben Kunden, die ein positives Kundenerlebnis hatten, 140% mehr aus als Kunden, die von einem negativen Erlebnis berichteten.<\/p>\n","protected":false},"author":38,"featured_media":47394,"parent":32280,"menu_order":1,"template":"","learn-tax":[81],"class_list":["post-40738","learn","type-learn","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3 Wege, wie Gamified Simulation Training Ihrem Verkaufspersonal helfen wird, die Kundenerwartung zu \u00fcbertreffen | 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